TelstraClear Cable connections appear to be rate shaped in one way or another

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145 posts

Master Geek

Reply # 525166 23-Sep-2011 19:03
jpollock: It's performance in general. ?Witopia and other VPN providers exhibit the same behaviour, as does Amazon EC2. Agree. And has been for some time. sigh My dude has no doubt gone home for the weekend.. How dare he have a normal life!!! :-)

jpollock

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Reply # 525895 26-Sep-2011 16:52
Just to keep nagging... Did you get an ETA on when they expect to hear from the upstream provider? --- http://blog.jason.pollock.ca

jnawk

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Reply # 525918 26-Sep-2011 17:47
jpollock: Just to keep nagging... ?Did you get an ETA on when they expect to hear from the upstream provider? Nope. I asked Gary today about it, and he is getting in touch with the "tech team". I also reminded him about my officially stated, not idle threat that if the issue isn't resolved, then I'll switch. I'm thinking about WorldNet Naked DSL - anyone have any thoughts?

Talkiet

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Telecom NZ

Reply # 525921 26-Sep-2011 18:00
jnawk: jpollock: Just to keep nagging... ?Did you get an ETA on when they expect to hear from the upstream provider? Nope. I asked Gary today about it, and he is getting in touch with the "tech team". I also reminded him about my officially stated, not idle threat that if the issue isn't resolved, then I'll switch. I'm thinking about WorldNet Naked DSL - anyone have any thoughts? I don't mean this to sound like an ass, but if you're upset with the level of performance you're currently getting - then I _seriously_ wouldn't consider WorldNet. Cheers - N ps, unless you were trolling, in which case... Well done sir, you got me :-)

jnawk

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Reply # 525941 26-Sep-2011 18:51
Talkiet: jnawk: jpollock: Just to keep nagging... ?Did you get an ETA on when they expect to hear from the upstream provider? Nope. I asked Gary today about it, and he is getting in touch with the "tech team". I also reminded him about my officially stated, not idle threat that if the issue isn't resolved, then I'll switch. I'm thinking about WorldNet Naked DSL - anyone have any thoughts? I don't mean this to sound like an ass, but if you're upset with the level of performance you're currently getting - then I _seriously_ wouldn't consider WorldNet. Cheers - N ps, unless you were trolling, in which case... Well done sir, you got me :-) Well, I'm upset that my connection, which is _supposed_ to be 15mbit/sec gets 3.5mbit/sec to the USA and 2mbit/sec to Europe. And no offence, but Telecom doesn't do Naked DSL to my knowledge, and I don't need (or even want) a landline. Not really a troll, it's a hard road finding the perfect ISP. I've not switched _ever_, so I have no idea who is good and who isn't. (Except my parents have Xtra, and its rubbish, but they are in the sticks, so I don't really put all that much faith in their speeds). Hey, Gary - could you sell me 2mbit/sec symmetrical, and charge me $15/month for 40GB? Or $30/month for 80GB? That could be a nice solution to the problem.....

sbiddle

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Reply # 525942 26-Sep-2011 18:56
jnawk: Well, I'm upset that my connection, which is _supposed_ to be 15mbit/sec gets 3.5mbit/sec to the USA and 2mbit/sec to Europe. And no offence, but Telecom doesn't do Naked DSL to my knowledge, and I don't need (or even want) a landline. Not really a troll, it's a hard road finding the perfect ISP. I've not switched _ever_, so I have no idea who is good and who isn't. (Except my parents have Xtra, and its rubbish, but they are in the sticks, so I don't really put all that much faith in their speeds). Hey, Gary - could you sell me 2mbit/sec symmetrical, and charge me $15/month for 40GB? Or $30/month for 80GB? That could be a nice solution to the problem..... I'm not sure if you're serious or just joking but you have to remember you're paying for a best effort residential grade service. If you want to place demands on speed I'm sure TCL will provide you with a business grade connection with dedicated CIR, and you'll be paying a lot more than $15 per month for 2Mbps. *Need help configuring your Linksys ATA or IP Phones for New Zealand? Check my blog post

jnawk

145 posts

Master Geek

Reply # 525948 26-Sep-2011 19:12
sbiddle: jnawk: Well, I'm upset that my connection, which is _supposed_ to be 15mbit/sec gets 3.5mbit/sec to the USA and 2mbit/sec to Europe. And no offence, but Telecom doesn't do Naked DSL to my knowledge, and I don't need (or even want) a landline. Not really a troll, it's a hard road finding the perfect ISP. I've not switched _ever_, so I have no idea who is good and who isn't. (Except my parents have Xtra, and its rubbish, but they are in the sticks, so I don't really put all that much faith in their speeds). Hey, Gary - could you sell me 2mbit/sec symmetrical, and charge me $15/month for 40GB? Or $30/month for 80GB? That could be a nice solution to the problem..... I'm not sure if you're serious or just joking but?you have to?remember you're paying for a best effort residential grade service. If you want to place demands on speed I'm sure TCL will provide you with a business grade connection with dedicated CIR, and you'll be paying a lot more than $15 per month for 2Mbps. I think you are missing the fact that my connection has been verified to be able to deliver 15mbit/sec, even to Europe and USA, but a single TCP session appears to be shaped one way or another, despite their protestations to the contrary. Best effort is not a license to deliver rubbish service.

sbiddle

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Reply # 525954 26-Sep-2011 19:41
jnawk: sbiddle: jnawk: Well, I'm upset that my connection, which is _supposed_ to be 15mbit/sec gets 3.5mbit/sec to the USA and 2mbit/sec to Europe. And no offence, but Telecom doesn't do Naked DSL to my knowledge, and I don't need (or even want) a landline. Not really a troll, it's a hard road finding the perfect ISP. I've not switched _ever_, so I have no idea who is good and who isn't. (Except my parents have Xtra, and its rubbish, but they are in the sticks, so I don't really put all that much faith in their speeds). Hey, Gary - could you sell me 2mbit/sec symmetrical, and charge me $15/month for 40GB? Or $30/month for 80GB? That could be a nice solution to the problem..... I'm not sure if you're serious or just joking but?you have to?remember you're paying for a best effort residential grade service. If you want to place demands on speed I'm sure TCL will provide you with a business grade connection with dedicated CIR, and you'll be paying a lot more than $15 per month for 2Mbps. I think you are missing the fact that my connection has been verified to be able to deliver 15mbit/sec, even to Europe and USA, but a single TCP session appears to be shaped one way or another, despite their protestations to the contrary. Best effort is not a license to deliver rubbish service. You're missing the fact you can get 15Mbps to the US - while it may not be on a single TCP session the realilty is that speed is obtainable, and IMHO makes your argument of a price reduction rather pointless. I discussed this very issue with TCL somewhere around 2000 (remembering I was one of TCL's first cable customers circa 1997), but won't be saying any more about the issue. Those within TCL who need to know or are in a position to comment are fully aware of this thread, and I'm sure will comment if they see it appropiate. *Need help configuring your Linksys ATA or IP Phones for New Zealand? Check my blog post

jnawk

145 posts

Master Geek

Reply # 525965 26-Sep-2011 20:15
sbiddle: You're missing the fact you can get 15Mbps to the US - while it may not be on a single TCP session the realilty is that speed is obtainable, and IMHO makes your argument of a price reduction rather pointless. I discussed this very issue with TCL somewhere around 2000 (remembering I was one of TCL's first cable customers circa 1997), but won't be saying any more about the issue. Those within TCL who need to know or are in a position to comment are fully aware of this thread, and I'm sure will comment if they see it appropiate. If my connection can deliver 15mbit/sec, and it's not shaped, it can deliver 15mbit/sec down a single connection (Both ends support window scaling). Telstra swear black and blue they do not shape. Perhaps they don't. Perhaps their upstream transit arrangements do. Not my problem. They claim they don't shape, they better make sure their providers don't either, otherwise they are making what amounts to a false claim. There are two examples of servers here that can deliver at least 10mbit/sec down a single TCP connection. So the servers are not theirselves shaped. At the very least, not to less than 10mbit/sec. This issue affects at least two Telstra customers (me and one other that I know of). There is nothing in common with those two setups short of Telstra as the immediate upstream. Once all the likely explanations are eliminated, whatever remains, however unlikely, must be the case. So there are two possibilities - 1) Telstra shape = Telstra lies. 2) Their upstream shapes = they shape = they lie. Fact being that I can get 2mbit/sec which is approx. 1/7th of that which I'm supposed to get, so I offer to only get that speed, and to pay 1/7th the speed. Sounds fair to me. My position has always been that more traffic at a reasonable price is what we really need, rather than more speed (which just means we use our pittance allowance all the quicker). But while I'm paying for something, I'd bloomin'* well get it! Replace bloomin' with that word for when your nose is injured.

sbiddle

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Reply # 525968 26-Sep-2011 20:20
TelstraClear don't shape their connections. Period. Full stop. End of story. The issue also doesn't just affect you. The same results will occur on every DOCSIS connection - this "issue" isn't anything new as I explained above. *Need help configuring your Linksys ATA or IP Phones for New Zealand? Check my blog post

jnawk

145 posts

Master Geek

Reply # 525976 26-Sep-2011 20:40
sbiddle: TelstraClear don't shape their connections. Period. Full stop. End of story. The issue also doesn't just affect you. The same results will occur on every HFC connection - this "issue" isn't anything new as I explained above. Cool, wonderful, they don't shape. So why is my connection not delivering? TCP is just a stream of packets, none of which are altered or dropped (no shaping). The connection is capable of passing those packets at 15mbit/sec, except that is isn't doing that. So shaping must be happening somewhere. We've (supposedly) eliminated Telstra. We've also eliminated the server itself, and its immediate upstream. What remains? Telstra's upstream. And now I'm making the same points I've already made and you seem to not be taking on board. Do you perhaps work for Telstra too? (Why else are you defending them, when clearly they are not delivering here?)

sbiddle

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Reply # 525981 26-Sep-2011 20:49
jnawk: sbiddle: TelstraClear don't shape their connections. Period. Full stop. End of story. The issue also doesn't just affect you. The same results will occur on every HFC connection - this "issue" isn't anything new as I explained above. Cool, wonderful, they don't shape. So why is my connection not delivering? TCP is just a stream of packets, none of which are altered or dropped (no shaping). The connection is capable of passing those packets at 15mbit/sec, except that is isn't doing that. So shaping must be happening somewhere. We've (supposedly) eliminated Telstra. We've also eliminated the server itself, and its immediate upstream. What remains? Telstra's upstream. And now I'm making the same points I've already made and you seem to not be taking on board. Do you perhaps work for Telstra too? (Why else are you defending them, when clearly they are not delivering here?) No I don't work for Telstra, however I do have a reasonable understanding of why this issue occurs, which is presumably no different today as to what it was ~11 years ago when TCL moved to a DOCSIS platform. My first post on this thread says a lot. I'm not going to post anything and haven't said anything because it's TCL's job to respond to their customers. If they choose not to it reflects badly on them. Your connection is delivering 15Mbps, and will happily do 15Mbps UDP or using multiple TCP connections. I don't see how it's not performing. *Need help configuring your Linksys ATA or IP Phones for New Zealand? Check my blog post

freitasm

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Reply # 525986 26-Sep-2011 21:01
jnawk: Do you perhaps work for Telstra too? (Why else are you defending them, when clearly they are not delivering here?) Steve does not work for TelstraClear, and this question is against the FUG. You could be suspended or banned for this accusation. Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

jnawk

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Master Geek

Reply # 525989 26-Sep-2011 21:18
freitasm: jnawk:?Do you perhaps work for Telstra too? (Why else are you defending them, when clearly they are not delivering here?) Steve does not work for TelstraClear, and this question is against the FUG. You could be suspended or banned for this accusation. ? You might care to post the relevant bits of the FUG here - in this case, I believe I fall a-foul of it on two counts: Accusing someone of working for a company or being paid by company because of disagreement in opinions may result on a ban at the discretion of the Administrators or Moderators. Ad Hominem premises are not acceptable. And having now actually read (at least the first bit) of the FUG, I must say mea culpa. However, I didn't accuse, so perhaps only my Ad Hominem argument is against the rules, something you appear to not have pulled me up on.

freitasm

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Reply # 525990 26-Sep-2011 21:19
I sent a PM to you, but since you are making this public, your question and statement "Do you perhaps work for Telstra too? (Why else are you defending them, when clearly they are not delivering here?)" implies it. Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

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