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218 posts

Master Geek
+1 received by user: 3


Topic # 96243 23-Jan-2012 08:31 Send private message

I opened this thread over in the Sky forums here because I cannot stream iSky without persistent buffering issues.

Basically, whenever I have tried watching any Sky Sport streams (particularly the Aussie Open) this last week, my iSky loads and plays but it halts and buffers every 10-20 seconds.

According to the other thread I posted, other users were testing this yesterday and posting at the same time as me and reported iSky playing without stopping to buffer every 10-20 seconds. However, those users were NOT on telstraclear and one user reported seeing the same issue when using iSky on a family member's Tesltra connection.

For the record, I'm connected to Tesltraclear via ADSL in Central Auckland and I always synch at 20mbps (thank you cabinet upgrade!) and I connect to my Draytek Vigor 120 modem via ethernet.  My connection pulls 17mbps all the time and I watch lots of live streams from around the world and never have buffering issues.

Are there some other Telstra users here who use iSky? Can you report if you suffer any buffering issues, particularly while watching Sky Sport streams via iSky?  If so, can you report your general location (Auckland, Wellington, Christchurch, etc...) 

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4 posts

Wannabe Geek


  Reply # 572414 23-Jan-2012 16:10 Send private message

Thanks for this thread, spacedog. Just joined up to say there are abysmal buffering problems (every 15 secs or so) trying to watch sport here in Paraparaumu using Telstraclear.

TC's large presence here has allowed me try it at a neighbour's place and connect the dots, backs you up on it being a TC-specific issue.

Watching Catchup seems fine, no buffering problems. I haven't tried it live at 4am or something yet to know for sure if virtually zero traffic allows a smooth stream.



218 posts

Master Geek
+1 received by user: 3


  Reply # 572418 23-Jan-2012 16:15 Send private message

Thanks for post. Keep us advised.

Will be interesting to see if any other telstra users weigh-in on this thread. 

7756 posts

Uber Geek
+1 received by user: 318

Trusted
Subscriber

  Reply # 572431 23-Jan-2012 16:40 Send private message

Replied in your other thread, not sure why you need two threads... it's just going to split the replies.



218 posts

Master Geek
+1 received by user: 3


  Reply # 572441 23-Jan-2012 17:02 Send private message

moved the thread to this one as it is more appropriate since it appears to be a TC issue

7756 posts

Uber Geek
+1 received by user: 318

Trusted
Subscriber

  Reply # 572447 23-Jan-2012 17:06 Send private message

So what does: tracert cdn.isky.co.nz look like?

Start > Run (or windows key + r) > cmd > tracert cdn.isky.co.nz



218 posts

Master Geek
+1 received by user: 3


  Reply # 572450 23-Jan-2012 17:08 Send private message

fyi....called Tesltraclear tech support and soon as I said I'm having a problem with iSky the rep said, "Yes we are aware that there is a problem with streaming iSky and we are looking into it"

373 posts

Ultimate Geek
+1 received by user: 10

Trusted

  Reply # 572651 24-Jan-2012 10:46 Send private message

I noticed the CND is hosted with Orcon so suspect a TCL <--> Orcon peering issue.




---------------------------------------------------------------
Nebukadnessar
ISP: Slingshot (250gb Rollover) - Better Network
Speed: 37/3 VDSL MSAN (tester)


4 posts

Wannabe Geek


  Reply # 572807 24-Jan-2012 15:29 Send private message

Does seem to vary on traffic for me, not iSky's but maybe Telstra's total. Got up and watched the 4th set of Hewitt v Djokovic (2am-3am) without any buffering, stream just occasionally had that 240p look to it.

First few balls of Australia v India cricket test today, bad as ever. A CNN interview right now in the cricket's lunch break, repeatedly buffering.

7 posts

Wannabe Geek


  Reply # 573497 26-Jan-2012 11:06 Send private message

Hi, I am with Telstra at my work place, and have exactly the same issues...

But at home with snap, its 100% better with streamimg isky.

Did Telstra give you a time frame, when this issue may be fixed?????
if not I may need to change providers.

Did the trace thing and it looks like this below, which means nothing to me.

cheers
C:\Documents and Settings\Owner>tracert cdn.isky.co.nz

Tracing route to fm-p9345.id.velocix.com [60.234.60.132]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  RTA220U.lan [192.168.1.1]
  2     8 ms     7 ms     7 ms  lo0.internet.ivpn.pe22.telstraclear.net [218.101
.61.114]
  3    20 ms    20 ms    20 ms  ge-2-0-0-906.ie2.telstraclear.net [203.98.18.65]

  4    20 ms    20 ms    20 ms  ggis-gige-v906.telstraclear.net [203.98.18.67]
  5    21 ms    20 ms    20 ms  g0-1-0.tkcr3.global-gateway.net.nz [210.55.202.5
0]
  6    22 ms    20 ms    20 ms  orcon-dom.tkcr4.global-gateway.net.nz [203.96.66
.102]
  7    21 ms    20 ms    20 ms  xe-1-0-0.cre1.nct.orcon.net.nz [121.98.9.13]
  8    46 ms    45 ms    45 ms  121.99.12.0
  9   153 ms   153 ms   153 ms  60.234.60.156
 10   154 ms   154 ms   153 ms  60.234.60.132

Trace complete.

16532 posts

Uber Geek
+1 received by user: 1417

Trusted
Vodafone NZ

  Reply # 573501 26-Jan-2012 11:13 Send private message

This issue is happening on many carriers not just Telstraclear






218 posts

Master Geek
+1 received by user: 3


  Reply # 573507 26-Jan-2012 11:24 Send private message

Which other carriers? Are you seeing it on Vodafone?



218 posts

Master Geek
+1 received by user: 3


  Reply # 573510 26-Jan-2012 11:28 Send private message

xboxnz: Hi, I am with Telstra at my work place, and have exactly the same issues...

But at home with snap, its 100% better with streamimg isky.

Did Telstra give you a time frame, when this issue may be fixed?????
if not I may need to change providers.

Did the trace thing and it looks like this below, which means nothing to me.

cheers
C:\Documents and Settings\Owner>tracert cdn.isky.co.nz

Tracing route to fm-p9345.id.velocix.com [60.234.60.132]
over a maximum of 30 hops:

  1      2     8 ms     7 ms     7 ms  lo0.internet.ivpn.pe22.telstraclear.net [218.101
.61.114]
  3    20 ms    20 ms    20 ms  ge-2-0-0-906.ie2.telstraclear.net [203.98.18.65]

  4    20 ms    20 ms    20 ms  ggis-gige-v906.telstraclear.net [203.98.18.67]
  5    21 ms    20 ms    20 ms  g0-1-0.tkcr3.global-gateway.net.nz [210.55.202.5
0]
  6    22 ms    20 ms    20 ms  orcon-dom.tkcr4.global-gateway.net.nz [203.96.66
.102]
  7    21 ms    20 ms    20 ms  xe-1-0-0.cre1.nct.orcon.net.nz [121.98.9.13]
  8    46 ms    45 ms    45 ms  121.99.12.0
  9   153 ms   153 ms   153 ms  60.234.60.156
 10   154 ms   154 ms   153 ms  60.234.60.132

Trace complete.


No. Telstra didn't give me an estimate. I'm still having issues and I just haven't had time to call TC and complain/request an update.

16532 posts

Uber Geek
+1 received by user: 1417

Trusted
Vodafone NZ

  Reply # 573519 26-Jan-2012 11:50 Send private message

spacedog: Which other carriers? Are you seeing it on Vodafone?


Vodafone / xnet take your pick

Vendor is looking into the issue




566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 573531 26-Jan-2012 12:07 Send private message

We’re also aware of this issue and investigating to determine where the cause lies.



218 posts

Master Geek
+1 received by user: 3


  Reply # 573544 26-Jan-2012 12:42 Send private message

Thanks for posting Tesltraclear!!! That's a big help to get the update!

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