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  Reply # 578572 8-Feb-2012 10:17 Send private message

I was called yesterday evening by a TC engineer, who said yes there was a problem, yes my time zone suggestion sounded reasonable, but that he wasn't sure what the problem was. He'll keep looking into it.

He also said they can't do anything about usage on my account, but that he'll put a note on my account not to bill for 4GB or so of extra bandwidth if use it this month. That an automated system, so claiming that $4 or whatever would involve a call to clueless customer service, who probably wouldn't understand what i'm asking anyway, taking up my time over a problem with their system. A small credit on my account would be a more practical way to manage it.

If anyone else has this problem, or has been overbilled for usage in the hour or two before their billing period ends, do make sure you call up and make them give you a credit. If enough people do it they might decide to fix their system instead.




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  Reply # 589680 3-Mar-2012 08:59 Send private message

Well the same thing happened this month. I used the internet up until 11pm to use up my allowance, turned the computer off, and again i'm 4% into my next months usage the next morning. I guess I should stop doing that, but the TelstraClear systems don't work properly.

TC, can you please look into this again. You should have all my account details from last time it happened.




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  Reply # 589683 3-Mar-2012 09:02 Send private message

The usage meter never has been realtime. There is nothing wrong with their system as such - just the fact it's delayed, as is the case with many ISP's and billing systems (mobile data is a classic example).







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  Reply # 589748 3-Mar-2012 10:45 Send private message

sbiddle: The usage meter never has been realtime. There is nothing wrong with their system as such - just the fact it's delayed, as is the case with many ISP's and billing systems (mobile data is a classic example).


Have another read of what I said. I'm not complaining that the usage meter is inaccurate or slow, i'm complaining that my billing period seems to end 2-4 hours before it's meant to. That means I don't get to use my full bandwidth allocation.




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  Reply # 590005 3-Mar-2012 20:31 Send private message

timmmay: Have another read of what I said. I'm not complaining that the usage meter is inaccurate or slow, i'm complaining that my billing period seems to end 2-4 hours before it's meant to. That means I don't get to use my full bandwidth allocation.


Telstra did a system upgrade last July.  I did a whole thread on how crap it all is.  Honestly, the impression I get is that if you're not happy with the 'value' you get from the company then it's time to look for something else.
 




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  Reply # 590025 3-Mar-2012 21:57 Send private message

timmmay:
sbiddle: The usage meter never has been realtime. There is nothing wrong with their system as such - just the fact it's delayed, as is the case with many ISP's and billing systems (mobile data is a classic example).


Have another read of what I said. I'm not complaining that the usage meter is inaccurate or slow, i'm complaining that my billing period seems to end 2-4 hours before it's meant to. That means I don't get to use my full bandwidth allocation.

The Vodafone Broadband usage meter seems to normally be delayed by around 20 minutes.

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