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9 posts

Wannabe Geek


Topic # 98231 27-Feb-2012 19:24 Send private message

Is it just me, or does the fact that TelstraClear's recent Homeplan offer ($75/Month for phone + 40GB B/Band) excludes existing customers feel like a slap in the face?

I'd noticed the billboards, the banner ad's on Yahoo etc & thought 'brilliant - good deal' only to discover, nope, "Offer excludes existing customers".

I'm currently paying $90/Month for phone + 20GB.

Feels a tad insulting to be 'rewarded' for 5+ years loyal custom by being left paying over the odds for what is now, apparently, a grandfathered plan.

I'm waiting on a response from the company. Hopefully they'll see my point of view - i.e that a good deal should apply to all & not simply those for whom TelstraClear would like to attract from other providers.
I've had nothing but good service from this ISP in the past. That said, I will be looking at other options if I'm told 'Sorry, no dice'.

It's a competitive market out there and IMHO loyalty is a two way street.

I wonder how other TelstraClear customers feel about this.

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Have plan, send $NZD50m
3475 posts

Uber Geek
+1 received by user: 75

Subscriber

  Reply # 587516 27-Feb-2012 19:27 Send private message

1. Sign up with a new ISP on a no term contract.
2. Sign up with Telstra as a new or returning customer.

/problem




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83 posts

Master Geek
+1 received by user: 3


  Reply # 587517 27-Feb-2012 19:28 Send private message

I signed up to this plan and I am an existing customer. Telstra customers can sign up but don't get the 2 months free. Saves me $25 a month + 40gb instead of 20gb.

1658 posts

Uber Geek
+1 received by user: 165


  Reply # 587523 27-Feb-2012 19:31 Send private message

its not just Telstra, Sky does it and Telecom does it as well,. they have a promo at the moment join for 12 months for total Broadband package pick you data and you get $10 of your monthly bill and you get a free Tivo, new customers only

33 posts

Geek


  Reply # 587524 27-Feb-2012 19:31 Send private message

There is a 12 month term on this deal, so it's the usual bait-and-lockin move that big ISPs like to do.

Have plan, send $NZD50m
3475 posts

Uber Geek
+1 received by user: 75

Subscriber

  Reply # 587525 27-Feb-2012 19:31 Send private message

cleggy2: I signed up to this plan and I am an existing customer. Telstra customers can sign up but don't get the 2 months free. Saves me $25 a month + 40gb instead of 20gb.


So leaving and coming back is worth $150 to you?

That's a lot of beer!





Promote New Zealand - Get yourself a .kiwi.nz domain name!!!

Check out mine - i.am.a.can.do.kiwi.nz - [email protected]


1811 posts

Uber Geek
+1 received by user: 104

Trusted

  Reply # 587526 27-Feb-2012 19:31 Send private message

I called TelstraClear today to discuss this as my parent's homeplan contract had ended
Managed to get them onto this deal: 40 gig cap, phone with big back yard (waikato) - $78 a month which includes wiring maintenance

If I remember right, the lady said for new customers there was an $80 joining fee plus a month in advance so I guess that is how they cover 2 months free

Have plan, send $NZD50m
3475 posts

Uber Geek
+1 received by user: 75

Subscriber

  Reply # 587528 27-Feb-2012 19:34 Send private message

DjShadow: I called TelstraClear today to discuss this as my parent's homeplan contract had ended
Managed to get them onto this deal: 40 gig cap, phone with big back yard (waikato) - $78 a month which includes wiring maintenance


Ya I'm kinda confused to be honest...  In my time in Australia, this is how stuff was done all the time.  Existing customers would get deals if they agreed to stay.  Over there it would quickly become a 2 out for 1 in with my friends if providers did dumb stuff like what is being suggested - not looking after customers.






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Check out mine - i.am.a.can.do.kiwi.nz - [email protected]




9 posts

Wannabe Geek


  Reply # 587530 27-Feb-2012 19:39 Send private message

Thanks Don,
Have considered it & in fact emailed that message through to them. Awaiting a response.
I guess my primary reason for posting is to gauge reaction from others in a similar position.
To my mind, it is simply is a basic question of equity/fairness.
They've generally been pretty good in the past so I'm hopeful that we can
reach some sort of accommodation without drastic measures.
Simply think that an ISP wishing to maintain a good ongoing relationship with consumers
would offer one plan for all.




9 posts

Wannabe Geek


  Reply # 587533 27-Feb-2012 19:43 Send private message

Cheers Cleggy,
Called after hours yesterday & hit one of their offshore contact centres. Was told 'Sorry, can't help you'. If I can simply call 'em & sign on as
you have then, cool, problem solved. That'll teach me for not calling during my lunch break!
Thx very much.

83 posts

Master Geek
+1 received by user: 3


  Reply # 587534 27-Feb-2012 19:48 Send private message

I also got a free modem. I am happy. Only drawback is I signed a 12mth contract, mind you I have been a tc customer for about 8 years.





83 posts

Master Geek
+1 received by user: 3


  Reply # 587535 27-Feb-2012 19:49 Send private message

I never left, only changed to this plan

BDFL
49734 posts

Uber Geek
+1 received by user: 4520

Administrator
Trusted
Geekzone
Subscriber

  Reply # 587537 27-Feb-2012 19:51 Send private message

I've fixed the OP. The company is TelstraClear, not Telstra.







9 posts

Wannabe Geek


  Reply # 587541 27-Feb-2012 20:01 Send private message

Thanks all,
I'll call tomorrow & sign on for the new plan. 12 month contract np as I like the company & have been with 'em for some time.
If they're happy to follow through and alter my plan then - great - no problem.
All replies greatly appreciated.
Will keep you posted viz their response.
Cheers,

7476 posts

Uber Geek
+1 received by user: 448

Trusted

  Reply # 587544 27-Feb-2012 20:13 Send private message

i'm quite angry at this ... for no good reason though :)

coz i've signed up to telecom for one month - costs $115 per month for 12 mths albeit 60gb .. and then they drop this bombshell of rather cheap internet and phone and modem and 2 mths free!

i guess i tell myself telecom is more reliable :(

33 posts

Geek


  Reply # 587545 27-Feb-2012 20:16 Send private message

cleggy2, what modem are they giving out these days ?

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