I'd noticed the billboards, the banner ad's on Yahoo etc & thought 'brilliant - good deal' only to discover, nope, "Offer excludes existing customers".
I'm currently paying $90/Month for phone + 20GB.
Feels a tad insulting to be 'rewarded' for 5+ years loyal custom by being left paying over the odds for what is now, apparently, a grandfathered plan.
I'm waiting on a response from the company. Hopefully they'll see my point of view - i.e that a good deal should apply to all & not simply those for whom TelstraClear would like to attract from other providers.
I've had nothing but good service from this ISP in the past. That said, I will be looking at other options if I'm told 'Sorry, no dice'.
It's a competitive market out there and IMHO loyalty is a two way street.
I wonder how other TelstraClear customers feel about this.