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Forums › TelstraClear › Hotmail - issues with email to Hotmail-hosted addresses


566 posts

Ultimate Geek

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TelstraClear
Topic # 98593 2-Mar-2012 11:03 Send private message

Please note that Hotmail is rejecting messages from our customers and resolution is in their hands. We have logged the issue with Hotmail and asked them to restore service. As soon as we have more information we will update you. This issue affects Hotmail hosted domains (Hotmail, MSN and Windows Live addresses).

Gary

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168 posts

Master Geek
  Reply # 589414 2-Mar-2012 14:25 Send private message

awsome did this happen to start about 3 days ago?
I stopped getting messages from my boss about then and he was giving me grief for not actioning something that I did not know about....



566 posts

Ultimate Geek

Trusted
TelstraClear
  Reply # 589490 2-Mar-2012 16:31 Send private message

Microsoft and TelstraClear have worked closely together and the issue with customer emails being rejected is now resolved. Emails sent to Hotmail-hosted addressees are no longer being rejected and should be delivered over the next few hours. Hotmail specialists advise that some of their servers may take up to 48 hours to allow emails through. In the meantime, those customers who received a message advising their email was rejected will need to re-send the message.

The problem occurred when some customers had their accounts compromised and these were used by spammers. Microsoft and TelstraClear teams are working together on ways to help minimise this problem re-occurring.

Both Microsoft and TelstraClear remind everyone with an email account that they should take precautions against Internet threats. Customers should use strong passwords and change them often, be aware of scam and phishing emails and not open attachments from unknown senders, or click suspicious links. TelstraClear, banks, PayPal and other legitimate organisations will never send you an email asking for your account details or password. Every email of this type should be treated as a scam and deleted. Customers should also consider using software that will detect viruses and other computer threats, and ensure that this software is kept up-to-date. Microsoft recommend their free like Microsoft Security Essentials software to guard against viruses, spyware, and other evil software.

30 posts

Geek
  Reply # 589495 2-Mar-2012 16:46 Send private message

Would I be right in assuming that this issue was also affecting users who send via Telstraclear as the ISP and use their own domain email addresses?

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