I moved into a new house and was told a $60 fee would be charged to set up at my new house. Sweet I thought. Then the next bill I get is for over $600 with charges for $300 such as (Freeview T-Box installation, T-Box 24 month Contract ETC) Wtf? I didn't cancel anything. So I fought that bill and got it back down,
Recently though, me and my partner broke up. I rang TelstraClear and asked if I could remove the phone, and change my sky plan for less channels, as I couldn't afford it anymore.
They explained to me I would now be on the $65 a month charge, and I would get a $200 fee for cancelling the phone (kept the T-Box and internet). So I said okay.
Just got a bill now for $622.38 WTF?! Does anyone at TelstraClear know what they're doing??????
$400 for T-Box 24 Month Contract ETC
$200 for cancelling phone.
$300 Freeview T-Box installation... Wtf???? Which is all up $900, but $300 got taken off.
But the person I talked to on the phone, clearly stated my bill would be $265 - 270 max. Yet I get another sky high bill. Which I know they did something wrong, but still the inconvenience of having to deal with this crap on the phone wasting my lunch hour is just so annoying.