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34 posts

Geek
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Topic # 99151 13-Mar-2012 20:34 Send private message

I was on a plan for $142 a month (which took months for them to figure out and stop over charging me)..

I moved into a new house and was told a $60 fee would be charged to set up at my new house. Sweet I thought. Then the next bill I get is for over $600 with charges for $300 such as (Freeview T-Box installation, T-Box 24 month Contract ETC) Wtf? I didn't cancel anything. So I fought that bill and got it back down,

Recently though, me and my partner broke up. I rang TelstraClear and asked if I could remove the phone, and change my sky plan for less channels, as I couldn't afford it anymore.

They explained to me I would now be on the $65 a month charge, and I would get a $200 fee for cancelling the phone (kept the T-Box and internet). So I said okay.

Just got a bill now for $622.38 WTF?! Does anyone at TelstraClear know what they're doing??????

$400 for T-Box 24 Month Contract ETC
$200 for cancelling phone.
$300 Freeview T-Box installation... Wtf???? Which is all up $900, but $300 got taken off.

But the person I talked to on the phone, clearly stated my bill would be $265 - 270 max. Yet I get another sky high bill. Which I know they did something wrong, but still the inconvenience of having to deal with this crap on the phone wasting my lunch hour is just so annoying.

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34 posts

Geek
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  Reply # 594749 13-Mar-2012 20:42 Send private message

If anything, they should be giving me money and refunds over how crap my freeze-alot T-Box is.

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  Reply # 594760 13-Mar-2012 21:11 Send private message

Probably more or less the fault of SKY I would say.

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  Reply # 594796 13-Mar-2012 21:41 Send private message

codyc1515: Probably more or less the fault of SKY I would say.


Maybe drawing a bit of a long bow there? Either way, not really helpful for the OP

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  Reply # 594798 13-Mar-2012 21:42 Send private message

nickb800:
codyc1515: Probably more or less the fault of SKY I would say.


Maybe drawing a bit of a long bow there? Either way, not really helpful for the OP

I have heard of similar instances of this happening in the past.

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  Reply # 594807 13-Mar-2012 21:51 Send private message

codyc1515: Probably more or less the fault of SKY I would say.


why on earth would it have anything to do with Sky?
Sky don't sell the tbox, or the phone line - which is what the charges are for.

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  Reply # 594809 13-Mar-2012 21:54 Send private message

NonprayingMantis:
codyc1515: Probably more or less the fault of SKY I would say.


why on earth would it have anything to do with Sky?
Sky don't sell the tbox, or the phone line - which is what the charges are for.

OP mentioned they had SKY.

Just A Geek
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  Reply # 594832 13-Mar-2012 22:24 Send private message

@ http://www.telstraclear.co.nz/residential/inhome/packages/installation-charges.cfm

It says $199 install fee with a 2 Year Contract.

On http://www.telstraclear.co.nz/residential/inhome/packages/early-termination-charges.cfm

ETF = $198 for dual service (I presume this is you break a bundle) which is ok as you where told this

the $400 t-box charge.. I have no idea as.

on http://www.telstraclear.co.nz/residential/inhome/packages/

*Free T-Box offer includes T-Box rental free for two years for customers who sign up for two years on an Eligible Plan.

but thats on a plan bundle I guess




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  Reply # 594869 13-Mar-2012 23:31 Send private message

codyc1515:
NonprayingMantis:
codyc1515: Probably more or less the fault of SKY I would say.


why on earth would it have anything to do with Sky?
Sky don't sell the tbox, or the phone line - which is what the charges are for.

OP mentioned they had SKY.


so?  they probably also have a car too, and pants and shoes.

566 posts

Ultimate Geek
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TelstraClear

  Reply # 594953 14-Mar-2012 09:40 Send private message

Hi George,

If you PM me your account number and contact details I'll ask one of the team to look into this for you.

Cheers, Gary

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  Reply # 594958 14-Mar-2012 09:56 Send private message

codyc1515:
NonprayingMantis:
codyc1515: Probably more or less the fault of SKY I would say.


why on earth would it have anything to do with Sky?
Sky don't sell the tbox, or the phone line - which is what the charges are for.

OP mentioned they had SKY.

Sky channels - Telstra Clear resells sky channels. TelstraClear customers dont have any dealings with sky at all, as TelstraClear distributes and bills for sky channels

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