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39 posts

Geek
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Topic # 99433 19-Mar-2012 17:04 Send private message

Moving house in a couple of weeks so I thought I should phone Telstra Clear and arrange to get my cable connection moved to the new house.

Should be no problem as the house I am moving into also has cable and the previous owners had their data connection through this, so no need for any wiring etc, just provisioning at TC's end. Simple right.

I made a couple of calls to TC on Friday, got through the menu system only to be told the call centre was overloaded and call back later.

I tried again over the weekend and got through but I could not understand much of what the guy on the other end was saying. The accent was so broad I could only make out the odd word, so I told him "sorry, I can't understand you so I am hanging up". Not sure if he understood me.

I tried several times again today but I kept getting the overloaded message, which I wish they would put at the start of the call not after I have gone through the menu.

I have just filled out the form online to move house so I will be interested to see if this gets any action. When I connected last year it took several attempts filling out online forms over a couple of months before anyone called me back.

So, four days and counting.....

I just want to be able to spend 5 or 10 minutes on the phone and book in to change the connection over on a particular day. Is this too much to ask?

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153 posts

Master Geek
+1 received by user: 6

Subscriber

  Reply # 597410 19-Mar-2012 21:44 Send private message

if it all fails try and scam the provisiuoning number form some where and maybe get your cable modem enabled on the headend? i had a tech mention it last time i had my service transfered some time ago (And the two days of attempting to get cable underground and losing the ram under the drive way) lets be honest here all the tech is doing is ringing the provisning team, perhaps you can save the transfer fee (Tech charge more like it),

or social engineer it and do an address update on there records, then complain you modem dont work dont mention you shifted place and now it just looks like a typo on the system or a tech error,

maybe worth a go, we all have our fun with telstra now with there cable outages.....

Aussie
2241 posts

Uber Geek
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  Reply # 597419 19-Mar-2012 21:59 Send private message

Hit them up on twitter @telstraclear .. I had issues when I moved.
3 times I rang the call centre in the 2 weeks leading up to the final move (I originally gave them a months notice) and was told they knew nothing.
1 tweet to @telstraclear and everything way sorted (thanks TN)
I was called back that day (by someone in NZ) and the tech arrived the morning we moved in.

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