DonGould: For a company the size of TCL to accept that the TBox is crap, what impact do you think that might have? If you were working for BT and building a business case to buy a new TV box for the BT netowrk, or working for Orange and looking at the TBox v's the one that Cisco just purchased last week, then you read that TBox thread, what's the impact?
I think we're often to introspective when looking at these things and don't consider the global implications.
While 200,000 customers is big here, it's just about nothing in Australia and IS nothing in the UK.
But if you sign off on a product for a customer base of 25 million and there was a TBox thread saying the product is crap then would you choose the Cisco option just because people who buy IBM don't get fired?
My perspective is either
A) TCL haven't spent much on the Digisoft box or Support and only have one developer 20% of their time dedicated to fixing any issues. So it's TCL's fault since they haven't spent enough money on the initial contract or on support.
B) Digisoft or Verimatrix CA aren't up to snuff in the Telco grade market. So it's TCLs fault for not doing enough diligence selecting Digisoft/Verimatrix, or they are extremely unresponsive. TCL is very small player in the world with less than 80k total digital TV subs from what I heard a while ago so it's hard to justify a high end expensive box. So if digisoft are a small player one would think they would put all their time and efforts to get it right and use it as a test case to show to the world.
To me it speaks volumes about both TCL and Digisoft. But I don't want to hijack this thread as there is already a long thread talking about this as everything I am saying is purely speculation.
Much as I hate to say it. I've had a MySky for 1 year now. How many times have I rebooted it? Never in 12 months.