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490 posts

Ultimate Geek
+1 received by user: 11

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Topic # 99748 26-Mar-2012 20:37 Send private message

Has anybody managed to get throught to Telstra in the last week?
Just called again  " your call cannot be connected due to overloading"been like that since mid last week.. I am having issues with my A/c , and have emailed them but, 'they can't help I have to call". No big deal if you CAN call.
Sent another email last Thurs re above but no reply, Really poor service    

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38 posts

Geek
+1 received by user: 3


  Reply # 600550 27-Mar-2012 08:43 Send private message

I get someone answering and they keep telling me they will call me back..
3 days and still waiting..
 

347 posts

Ultimate Geek
+1 received by user: 42


  Reply # 600645 27-Mar-2012 11:57 Send private message

They don't even seem to be answering questions submitted by email either. Submitted one on 22/03 and STILL waiting a response.
 

38 posts

Geek
+1 received by user: 3


  Reply # 600672 27-Mar-2012 12:46 Send private message

I am calling them to transfer my service to my new home, but with all this waiting I am looking at alternatives..
So they are really not doing them self any favours..
 

162 posts

Master Geek
+1 received by user: 15


  Reply # 600683 27-Mar-2012 13:15 Send private message

Just don't pay your bill, I find that they are very prompt in chasing up overdue accounts.

1888 posts

Uber Geek
+1 received by user: 246


  Reply # 600859 27-Mar-2012 17:48 Send private message

Tried calling faults = "the longest currently waiting call is...25...minutes"
Tried calling customer services = "the longest currently waiting call is...17...minutes"

Good thing I wasn't in a hurry :S I kind of wonder how many people they have answering their phones these days...

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