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38 posts

Geek
+1 received by user: 3


Topic # 99792 27-Mar-2012 16:17 Send private message

Hi 
I am trying to move home and want to find out what my options are.
I am currently on the Cable network and are very disappointed to find that my new home has not got cable available.
So I call Telstra to find out what can I do, cause I can't get my T-Box or my Naked broadband in my new location.

So I was told someone will call me on Monday 26/03/12 ( Still waiting for that)

I call them again today, was on hold for about 45 min before I spoke to someone in Asia.
She told me then someone will call me and that my moving house request has been submitted.

GRRRRRRR

So I am asking her "What are you moving", knowing that I can't get what I have. So she say someone will call you and it will take about 10 working days. Again I ask "But what are you moving to the new location".

So after not getting an answer I ask to talk to her supervisor, I get told that he is on his day off. (Nice) 
I am ask to talk to the person that is running her department, and then I get he is on lunch. ( Very Nice, I lost my lunch break being on hold) 

So I just left it there cause I got no where..

Now my service is getting moved to my new location. god know what they going to offer me. Maybe they will lay the cable over the river.( I will be so lucky)

I move in 3 weeks and need to get sky to come and install my TV. and if I need to cancel my Telstra Clear service. witch in this case looks really worth it..

Any one know the direct number for a New Zealand call centre?

C


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566 posts

Ultimate Geek
+1 received by user: 2

Trusted
TelstraClear

  Reply # 600826 27-Mar-2012 16:28 Send private message

Hi Fastie81. Sorry to hear that you've had some problems with this. Please PM (Email button in the ribbon above this post) your account number and your contact details and I'll ask someone to look into this for you.

Gary

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