I'm just going to write a short post about one incident because I think it bears mentioning. If there are some people who remember it, there was a promotion offer from TC that included fuel discount, along with what was the same as the current $75 broadband pack. I'm not in NZ at the moment, but my parents just had a problem with the service provided. The fuel discount was supposed to be 10c per litre of fuel if I remember correctly, and my parents just found out that they were getting only 3c.

Here's what I heard from my parents. After a week of dealing with call centre and a complaint form, here is the reply that my parents got:

[Please accept my apology for the wrong information. The standard discount you are receiving for your AA Smartfuel is $0.03 per liter. This is the initial information I gave you when you register your AA Smartfuel Card. The email confirmation was sent to you on 10 February 2012 and the reference number is 120209-000362.

As a goodwill gesture, I have arranged a credit of $30.00 to your TelstraClear account and this will reflect on your next bill. Again please accept my sincere apology for the confusion.]

Now, I don't know where this so-called 'confusion' is coming from, because I remember signing a contract based on that 'confusion' which was written down in a promotional flyer that I had received last year in my mail box. By the way, I am very certain that this 'confusion' was also in the original contract.

Now, I'm insanely busy at the moment, and my parents asked me not to waste my time, but I just had to point out what I thought was a blatant false advertising. Well, I honestly don't plan to follow up on this thread and waste too much of my time with TC for the next few weeks, but I just had to vent my anger and warn other people.