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2 posts

Wannabe Geek


Topic # 99941 30-Mar-2012 11:53

Hi guys,

I’ve move house recently and moved my cable connection over to the new place. I play a lot of online games and have found that at the new place my ping has nearly doubled vs what it was at my old place. When I play on servers with my mates (also on cable) they have nearly half my ping. I also get huge ping spikes, lag and rubber banding and have been kicked from servers for excessive ping (while playing with my mates on the same servers who have no problems).

I’ve tried contacting the faults team, but they have said it’s just what you get with a residential connection. I’m a massive fan of TCL cable and have used it for the 10 years I’ve been in Wellington and really don’t want to move away from it, but I’m not being left with much choice at the moment.

Has anyone else had an experience like this and if you have how did you solve it?

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15541 posts

Uber Geek
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  Reply # 602422 30-Mar-2012 11:55 Send private message

nearly doubled to what?




15 posts

Geek


  Reply # 602426 30-Mar-2012 11:57 Send private message

Can you run some traceroutes to common servers (google, telstraclear.co.nz) and to your gaming servers - that'll give you an idea where your high latency is being introduced.

Also look at a tool like pathping, or ping plotter to measure this over periods of time.  That'll help you with having the relevant facts available to log an incident.

566 posts

Ultimate Geek
+1 received by user: 2

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TelstraClear

  Reply # 602521 30-Mar-2012 14:05 Send private message

Hi - if you PM me with your account number and a contact name and number I'll ask one of the team to have a look into this for you.

Cheers, Gary

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