Longtime Customer, new customer?

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jonherries

676 posts

Ultimate Geek

Topic # 99948 30-Mar-2012 13:58
We have just sold our house and spend $55.95 a month with Telstraclear on naked inhome cable broadband (just saw the $65 option and that looks nice...). We won't have a home for a while (staying with a a friend), so we will use her connection. I tried the online chat on the telstraclear website, but it is down, and I don't feel like calling as I am at work. Is it best that I close our account, as last time we went on holiday for a few months, they told me it would be a big hassle to do this. Are there term contracts if you re-sign up when you have been a customer as this doesn't show on the site? Feedback would be appreciated. Jon

566 posts

Ultimate Geek

Trusted

TelstraClear

Reply # 602515 30-Mar-2012 14:00
Hi Jon, If you email me your account number and some contact details I'll ask one of the team to look into this for you. Cheers, Gary

676 posts

Ultimate Geek

Reply # 602550 30-Mar-2012 14:44
Thanks Gary. have done this. Jon

676 posts

Ultimate Geek

Reply # 602829 31-Mar-2012 10:12
Turns out to be as depressing as I thought. This might be useful for others and the "solution" is: Either I keep paying while we don't have a house and don't need a service. Or I cancel my account and re-sign as a new customer for term contract when we have a house. Unfortunately, as I am not interested in being tied into a contract for service, I will probably be looking for a new ISP. Looks like Telecom is offering no contract internet, but it isn't naked DSL...Any thoughts? Jon

100 posts

Master Geek

Reply # 602850 31-Mar-2012 11:09
maybe sign up for dial-up to keep your account active and then disconnect cable? or be a good freind and loan the equipmenet to a freind who will pay the bill??? of course they will have to be in a cable area.

975 posts

Ultimate Geek

Reply # 603055 31-Mar-2012 21:26
The cable system will still need to be physically installed at the friend's house.

676 posts

Ultimate Geek

Reply # 609895 16-Apr-2012 11:46
Just to follow up on what is becoming a protacted saga. Called twice last Thursday (12th) around lunchtime, was hung up opn by the system twice, without getting to speak to anyone, but after spending 5 mintues talking to the automated system to put in my account number and date of birth. So I filled out the email form, we will get back to you within 48 hours..... 105 hours later (nowish) I tried to follow the instructions to log into the customer support site to see where it has got to. Tells me to put in my email address and password. I have a username and password of those for logging into my account, doesn't work. Try the other one given to me for logging into my account. This doesn't work either... So I call again, and the system hangs up on me again... I had heard they were bad at customer service, but this is pretty ridiculous.

676 posts

Ultimate Geek

Reply # 609925 16-Apr-2012 12:00
Further update, tried to sign up for online support. Told my address had already been registered, so I reset the password, to the same as my customer account, which appears to be different to a support account as you need to sign into both to get get access to each. So to summarise Support - you need an email address, not your username or account number. Your account you need a username or account number, but not an email address. Long story short, they have done nothing with my email request either... Jon