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Topic # 100289 7-Apr-2012 21:09 Send private message

Today I purchased a toshiba satellite laptop from Harvey Norman. We were told by the sales assistant when setting up windows to select 64 bit. We definitely did this. However something funny went on & our system is only running on 32 bit. From what I've found online I need to reinstall windows, however we didn't receive a sI does disk with our laptop. How do I reinstall windows without the disk??

I have tried calling Microsoft but I need to try calling them. Ack tomorrow because the installation department we're closed. Any help is greatly appreciated

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  Reply # 606508 7-Apr-2012 21:20 Send private message

With some laptops it's on a hidden partition which you can get to by pressing a F key at startup. That's not the say that you will be able to install with 63bit if you take that option as the OEM version don't contain both 32 and 64bit, only the retail versions does.

I'm in the same boat as you, foolishly bought the 32bit version thinking the 64bit driver support would be as bad as Vista was... *sigh*

If the mistake is on their end then they have to remedy the situation.

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  Reply # 606510 7-Apr-2012 21:25 Send private message

press and hold the 0 key while turning on the laptop - give that a go.

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  Reply # 606515 7-Apr-2012 21:42 Send private message

I know someone who bought a Toshiba laptop, and it seemed to come with both 32-bit and 64-bit available to flash on to the hard drive.

Both versions were on the hidden recovery partition, and all you had to do is select which one you wanted to install during the recovery procedure.

Can you get into the recovery program by using one of the F-keys during start up, as suggested above? 



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  Reply # 606521 7-Apr-2012 21:47 Send private message

Yes I am currently in the recovery after holding 0 on booting the laptop so will see if this works. If not will give the F key process a go. Thanks so much for your help team!!



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  Reply # 606544 8-Apr-2012 00:07 Send private message

I am very pleased to announce that the holding zero & redoing the setup worked a treat. Our laptop is running 64 bit & being awesome. Thanks everyone for your input but especially @nitrotech for your idea which solved my problem. Merry easter.

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