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Topic # 101006 22-Apr-2012 21:05 Send private message

Hi folks,

I've got an iPod Classic 40GB (it has a hard drive). I've had it for a few years, and it is in good condition, never had a hard knock or anything.

In the last few days, whenever I plug it in to the computer, it has started to cause my computer to freeze. This always happens within a few seconds of it being plugged in, whether the management software is running or not.

I've tried plugging the iPod into another computer and the other computer doesn't freeze up like mine does. On the other computer I can open the iPod and access all the files. Both computers are running Windows 7, and neither have iTunes installed.

I've never used iTunes to manage the iPod, but have used Floola (I know, I know...) -- I was confused by iTunes at the beginning - didn't find it intuitive - and have never looked at it since.

This is what I've done since the problem started:

I've scanned the computer with ESET NOD32 Antivirus and Malwarebytes, and cleaned the registry with AVS Registry Cleaner.

I've reset the iPod by holding down the menu and select buttons.

I have also tried having Floola or YamiPod launched when plugging in the iPod, but that made no difference.

Also, Googling about the problem comes up with no workable solution.

Can anyone shine any light on why the iPod is causing the computer to freeze, before I hurl this iPod through the window? Thanks.

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  Reply # 613384 22-Apr-2012 21:53 Send private message

Tru seeting if apsdeamon is running.  You're windows?

I find this hangs my itunes until I end it, then itunes will respond.




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  Reply # 613406 22-Apr-2012 22:39 Send private message

davidcole: Tru seeting if apsdeamon is running.  You're windows?

I find this hangs my itunes until I end it, then itunes will respond.


If I follow you, you're asking if I am running iTunes. No I'm not. It's not even installed.
And yes, I'm running Windows 7.

Thanks for your reply though.

gzt

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  Reply # 613598 23-Apr-2012 12:06 Send private message

May be a USB related conflict thing. Are they any clues in your event log for the time this occurs?

But also try the same thing without any other USB devices connected (including keyboard and mouse alternately)



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  Reply # 613893 23-Apr-2012 19:52 Send private message

gzt: May be a USB related conflict thing. Are they any clues in your event log for the time this occurs?

But also try the same thing without any other USB devices connected (including keyboard and mouse alternately)


Hi, I've checked the events viewer, and can't see anything there. The reports just stop at the time the computer freezes.

The computer is a laptop, and I have a wireless mouse connected which I unplugged before plugging in the iPod, but it made no difference. The computer still froze.

I'm still clueless.

gzt

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  Reply # 613926 23-Apr-2012 20:50 Send private message

Ok, maybe some more information.

Can you provide the model number of the laptop?

Also do you have "Apple Mobile Device USB Driver" under "USB Serial Bus Controllers" in device manager? Or is there an "Unknown device" in there instead?

gzt

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  Reply # 613927 23-Apr-2012 20:51 Send private message

When you say 'freeze' can you explain exactly what you mean by that.

Does ctrl-alt-del have any effect at that time? does it eventually unfreeze or stay that way forever?
-gzt

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  Reply # 613930 23-Apr-2012 20:55 Send private message

Is this the apple mobile device manager service that when run on some machines with certain virus protection systems immediately causes 100% CPU usage and kills the machine, on older low power machines this could appear to be a lockup.

If so its very common and as far as I am aware other than stopping the service there is no fix. And the nice folk at apple dont seem to give a damn as your running windows, nice ayy.

This particular issue has been about since iturnes 10.5, still no fix and waiting.

Cyril

gzt

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  Reply # 613936 23-Apr-2012 21:02 Send private message

The OP is going to tell you this machine has never had iTunes installed. Since I occasionally mis-remember the history of my own machines, it would be sensible to check in the service control manager and see if that service exists for some reason.



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  Reply # 613990 23-Apr-2012 21:54 Send private message

gzt: Ok, maybe some more information.

Can you provide the model number of the laptop?

Also do you have "Apple Mobile Device USB Driver" under "USB Serial Bus Controllers" in device manager? Or is there an "Unknown device" in there instead?


The computer is HP Probook 4730s.

There's no Apple device listed under "USB Serial Bus Controllers". Nor is there any "Unknown device". There are 2x "USB Composite Device" though (I don't know what they are).



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  Reply # 613999 23-Apr-2012 21:59 Send private message

gzt: When you say 'freeze' can you explain exactly what you mean by that.

Does ctrl-alt-del have any effect at that time? does it eventually unfreeze or stay that way forever?
-gzt


Okay, this is what happens:
The cursor disappears. Right clicking or left clicking does nothing.
Control/Alt/Delete has no effect.
The computer seems to stay in the frozen condition even when I unplug the iPod. (I waited only for about a minute - I figured that it should "unfreeze" (defrost?? Wink ) in that time.)



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  Reply # 614006 23-Apr-2012 22:07 Send private message

gzt: The OP is going to tell you this machine has never had iTunes installed. Since I occasionally mis-remember the history of my own machines, it would be sensible to check in the service control manager and see if that service exists for some reason.


How can I access the Service Control Manager?
Maybe something in Quicktime is causing a problem? That is the only Apple product that I've "invited" onto my machine.

Thanks.

gzt

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  Reply # 614033 23-Apr-2012 22:41 Send private message

Start > settings > control panel > services

When you plug in the ipod is there any indication it is detecting the device during that time?

gzt

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  Reply # 614038 23-Apr-2012 22:53 Send private message

Also try restarting the ipod: 2nd step here: http://www.apple.com/support/ipod/five_rs/classic/

If you are using the front ports on your computer, try the rear ports instead. Sometimes the behaviour is slightly different.

Maybe try installing the latest version of Apple's USB device driver.

Other than that - I'm all out of ideas.



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  Reply # 615707 26-Apr-2012 21:51 Send private message

Still no joy. The computer still freezes up. It doesn't show anything like a dialogue box when the iPod is plugged in - no indication that it is detecting the device. But once the iPod screen shows the "do not disconnect" message the computer freezes.
Ah well - I guess I'll just have to reformat the HDD and start reloading all my files and software... Cry
...when I get time.

gzt

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  Reply # 615756 26-Apr-2012 22:34 Send private message

See if it works in safe mode.

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