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Topic # 106109 18-Jul-2012 11:05 Send private message

Hi Guys,

I need some help here.

2 days ago after I closed off my laptop lid, my laptop went into hibernation mode.
After that, the laptop is having some trouble trying to wake up. I remembered I saw an error message saying something like "Windows has failed to wake up from hibernation". So I have no other choices but to restart.

Ever since then, I start to get an error.

STOP: 0x0000007E (0xFFFFFFFFC0000005, 0xFFFFF880070C25C6, 0xFFFFF880009A8B78, 0xFFFFF880009A83D0)

Here I attach a screenshot.
http://img716.imageshack.us/img716/8445/img20120718083504.jpg

I can't get into Windows. Everytime I try, I will be presented with the blue screen of death.

I tried booting in safe mode but in vain. I will get stucked at Classpnp.sys
http://img259.imageshack.us/img259/3418/img20120718085116.jpg

-

I am using Windows 7 64 bit, Core i7, 8GB Ram, 2GB Graphics

Thanks,
Venn.

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BDFL
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  Reply # 657500 18-Jul-2012 11:13 Send private message

First question is "are you using the latest and greatest drivers for your video adapter?"

Is the memory original or you added that to your laptop?

HAve you updated any driver lately?





Watchmaker Wizard
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  Reply # 657507 18-Jul-2012 11:17 Send private message

Are you able to mash F8 during boot and select repair mode?

Failing that, boot with the Win7 install disk and try a repair from there.

You may also be able to connect to the C: drive via a console window in the repair mode, if so if you look in C:\WINDOWS\ there may be a folder called MINIDUMP. If you are able to upload the latest file from in there then someone may be able to run it through a crashdump analyzer.

You could also try swapping the memory stick(s) around in the laptop, memory issues are a common cause of failures. There's good odds that it's a file corruption issue though, the Windows repair tool should be able to work that out and sort it assuming it's a standard system file that's failed.

There was a recent Symantec update that is causing issues similar to this, so if you're running Norton that may be part of the problem (Friends don't let friends run Norton...) - If you've got system restore enabled then a rollback might save you (rarely works but unlikely to hurt).

A rollback is your best bet if you can do one. Usually letting Windows update hardware drivers is a very bad move so if one of the updates was a video driver update, then that'd be a likely culprit. MS seem to have some funny ideas about what constitutes "compatible" drivers.






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Geek


  Reply # 657508 18-Jul-2012 11:18 Send private message

@freitasm

Yes I am using the latest drivers.
The memory is original. Nothing is additional. It comes pre-built from Dell.co.nz

I am using a Dell XPS 14.

-

No, I haven't updated anything recently.

-

I realize my laptop seems to have infrequent hibernation problems.
Sometimes it just won't wake up from it and I am presented with the BSOD.

However normally I will be able to recover from it.

But this time it is serious, I can't even get into windows now.

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  Reply # 657510 18-Jul-2012 11:20 Send private message

Are there any USB devices plugged in when your laptops shows these wake up problems?







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  Reply # 657514 18-Jul-2012 11:21 Send private message

Nope, no external hard drives or anything like that.
But there is a mouse plugging to it.

But I have removed any sort of devices connected to my laptop except for the power supply now.

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  Reply # 657516 18-Jul-2012 11:22 Send private message

That one appears to be Bug Check 0x7E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
http://msdn.microsoft.com/en-us/library/ff559239%28v=vs.85%29

Hardware problem perhaps? Memory or out of disk space?
Can you boot from a diagnostic CD - for example memtest86+

Perhaps this guy might have the answer? Smile
http://www.tomshardware.com/forum/48066-63-blue-screen-death-stop-0x0000007e





#include <standard.disclaimer>



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  Reply # 657524 18-Jul-2012 11:27 Send private message

I did a really time-consuming diagnosis yesterday using the given Dell PC diagnosis software.
It seems that my sata is corrupted? I want to perform a chkdsk on it to recover from the damage but I am not sure how since I can't get into safe mode with command prompt or getting into windows.

http://img99.imageshack.us/img99/7150/img20120718083118.jpg

Watchmaker Wizard
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  Reply # 657538 18-Jul-2012 11:39 Send private message

Presumably since it's a Dell you weren't supplied with any original installation media?






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  Reply # 657539 18-Jul-2012 11:41 Send private message

@stevenz

You mean a copy of original Windows 7?
I have that. I have used it to boot and repair but in vain.

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  Reply # 657545 18-Jul-2012 11:54 Send private message

Nope, a copy of the OEM install on this laptop. When you get a new Dell, HP or Lenovo laptops you will see a hidden partition with the original install. You can create a recover USB key or DVD to reinstall Windows from that (in case the HDD dies) or you can recover directly from the partitiob - usually an option in BIOS to boot from there).






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  Reply # 657551 18-Jul-2012 12:01 Send private message

@freitasm

If I am not mistaken, there is a factory state I could revert to.
That will basically mean cleaning out my hard drive and reduce it to the very original state.
I would want to see that as my last resort.

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  Reply # 657564 18-Jul-2012 12:23 Send private message

Maybe it was a chipset driver update. See here and here



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  Reply # 657611 18-Jul-2012 13:31 Send private message

This is what I have gotten so far.

So this is what I have done:
1) Boot with Windows 7 CD.

2) When I am in Windows (language selection), I triggered the command prompt by doing Shift + F10. (Good trick!)

3) I realize the drive I am currently running is X: where my usual running drive C: has turned into D: and C: has turned into Recovery.
Screenshot: http://img845.imageshack.us/img845/3638/img20120718125835.jpg

4) That is not a big problem as I can change drive using simple DOS command.

5) The problem came, when I was told I can't run Chkdsk unless I dismount the drive as the volume is in used by another. All opened handles to this volume would be invalid if I force a dismount.

6) As I am tired of waiting so I force dismount it and let Chkdsk /r runs.

Here I attach a photo of what I am looking at.
http://img713.imageshack.us/img713/5895/img20120718130207.jpg

- - -

Do you guys foresee any future problems?
What happens later? Do I need to mount the drive back? If yes, how?

I will update you guys my progress.

Thanks,
Venn.

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  Reply # 657746 18-Jul-2012 15:56 Send private message

Virus?



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  Reply # 658210 19-Jul-2012 09:52 Send private message

Alright, it seems that Chkdsk can't help fix the bad sectors I have on my hard disk.
I have no choice but to backup my files and reformat it. That's the best I can do.

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