Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




240 posts

Master Geek
+1 received by user: 3


Topic # 108721 4-Sep-2012 12:04 Send private message

Recently I discovered I was unable to access my Hotmail account.

Its says someone else has been using it so I tried resetting the password, but I no longer have my "trusted PC" (sold it long ago) and I couldn't remember my security question (a question I made too vague and back in the 90s I think).

I filled out the questionnaire as best I could and sent it to Microsoft several times over the last few weeks but got no reply other than a survey asking me to rate the quality of their response. I gave them the most negative (but polite) feedback as possible. No reply to that either.

I rarely use my Hotmail for actual email but it is linked to several services like my iTunes account so it would be nice to be able to recover it.

Any tips appreciated!

Create new topic
3209 posts

Uber Geek
+1 received by user: 111

Trusted

  Reply # 681271 4-Sep-2012 12:11 Send private message

Try asking your question in the below forum. For couple of years now, hotmail has had the security feature where besides adding your pc as a 'trusted' one, you can also add a mobile phone number so in instance of a hacked/forgotten password/one off sign in from a internet cafe, you get texted a sms code on that mobile number.

http://answers.microsoft.com/en-us/windowslive/forum/hotmail?auth=1

edit - and oh, change all your hotmail linked services like itunes's registered email address to another email address before they get hacked too..




2635 posts

Uber Geek
+1 received by user: 363

Trusted
Microsoft NZ

  Reply # 681278 4-Sep-2012 12:18 Send private message

you can also contact me off the forum

 go to http://account.live.com/acsr and generate a ticket number (which happens if when you can’t pass validation.)

email me the ticket number and I can escalate this for you



240 posts

Master Geek
+1 received by user: 3


  Reply # 681286 4-Sep-2012 12:30 Send private message

Thanks guys, I posted my question here:
http://answers.microsoft.com/en-us/windowslive/forum/hotmail-wlsecurity/unable-to-recover-my-hacked-hotmail-account/7303b109-eced-4f5a-bdbc-1022abc198e7

Nathan, I'm not sure how the ticket number gets generated through that form page, it says MS will reply within 24 hours but I don't see anything else... well hopefully I can get it resolved through the MS Answers forum.

Good point Mr Gates, I definitely need to change my linked accounts! Today's mission ;)

341 posts

Ultimate Geek
+1 received by user: 22


  Reply # 681309 4-Sep-2012 13:29 Send private message

I had the exact same, multiple attempts and no win. It allowed me to reset password but nothing else, so I just walked away from the account. I also had the feedback survey and gave constructive but thoroughly negative feedback.




Usual disclaimer regarding my employer
http://twitter.com/joff_nz



240 posts

Master Geek
+1 received by user: 3


  Reply # 682865 7-Sep-2012 16:27 Send private message

Resolved. Thanks very much to anyone who may have had a hand in that :)

3209 posts

Uber Geek
+1 received by user: 111

Trusted

  Reply # 682883 7-Sep-2012 17:28 Send private message

Good news. Go to Account security settings and add your mobile phone number there. Even if it gets hacked next time, they cannot remove your mobile phone number (which you use as a forget your password feature), without entering the confirmation code that your phone will receive.




Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Netflix officialy launching in NZ in March
Created by jarj, last reply by tdgeek on 21-Nov-2014 19:08 (97 replies)
Pages... 5 6 7


Gull Employment Dispute.
Created by networkn, last reply by richms on 23-Nov-2014 23:05 (71 replies)
Pages... 3 4 5


Which one is right for me? M8, Z3, S5 or other?
Created by makiomoto, last reply by makiomoto on 20-Nov-2014 13:52 (40 replies)
Pages... 2 3


Free 1gb data with $19 combo until end of Jan 2015 (1.5gb total)
Created by eXDee, last reply by Shoes2468 on 23-Nov-2014 23:01 (16 replies)
Pages... 2


Slingshot line speed
Created by Frankiej45, last reply by Frankiej45 on 20-Nov-2014 14:38 (14 replies)

Little Wins labour Leadership
Created by MikeAqua, last reply by Aredwood on 21-Nov-2014 18:47 (53 replies)
Pages... 2 3 4


Orcon: Why did you cancel my email account without telling me??
Created by old3eyes, last reply by old3eyes on 21-Nov-2014 17:03 (13 replies)

My connection is too fast
Created by ckc, last reply by Geektastic on 20-Nov-2014 11:30 (25 replies)
Pages... 2



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.