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gzt

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  Reply # 697232 6-Oct-2012 18:55 Send private message

Ok. Does this issue occur:

a) every time you restart
b) most of the time
c) only after updates



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  Reply # 697261 6-Oct-2012 20:22 Send private message

Most of the time, occasionally I get lucky but I try to avoid anything that requires restarting the computer just to save the hassle.

gzt

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  Reply # 697297 6-Oct-2012 22:43 Send private message

Ok. After restarting leave it sitting for 10 minutes before logging in.

Not intended as a solution - but if the problem does not occur in this circumstance it provides useful information.



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  Reply # 697363 7-Oct-2012 08:49 Send private message

I believe it is more likely to open correctly if left for a few minutes before entering the password although when just now when I tried it and left it for 15 min it still opened as temporary acct.What I don't understand is it obviously accepts my password as the dialog box that states it has opened in temporary mode suggests restarting to gain full control,surely if it didn't recognize me as the user it would not say this.
many thanks for your help this has frustrated me for some time.

gzt

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  Reply # 697402 7-Oct-2012 10:46 Send private message

atwuk: I believe it is more likely to open correctly if left for a few minutes before entering the password although when just now when I tried it and left it for 15 min it still opened as temporary acct.

Ok. That's good information.

Has it ever done the same thing with the admin user you created?



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  Reply # 697405 7-Oct-2012 10:55 Send private message

Yes the password is for acct and admin I am the only user acct on the machine



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Geek


  Reply # 697407 7-Oct-2012 11:02 Send private message

An additional bit of info on one occasion in the user accts there was me as admin and also a temporary acct which I never put there
I have only seen it there once

gzt

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  Reply # 697409 7-Oct-2012 11:08 Send private message

atwuk: Yes the password is for acct and admin I am the only user acct on the machine


Sorry, is not clear to me what you are saying there.

When you log in with the admin account it >
a) sometimes creates a temporary profile for the admin account
b) never creates a temporary profile for the admin account

try it out a couple of times if there is any doubt at all..



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Geek


  Reply # 697424 7-Oct-2012 11:47 Send private message

The only acct I log in with is the admin acct which is password protected so it is this acct that opens as a temporary acct giving me limited access but suggesting I try logging in again to get full access.

gzt

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  Reply # 697471 7-Oct-2012 14:19 Send private message

Ok. Would you like to try creating a new admin user?



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  Reply # 697475 7-Oct-2012 14:33 Send private message

OK I have tried that and opened my old acct as a standard user and it opened with no problems with me typing the password with no delay

gzt

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  Reply # 697481 7-Oct-2012 14:52 Send private message

Ok, so both the old and new user account are working correctly after login at the present time?



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  Reply # 697503 7-Oct-2012 16:13 Send private message

The new user acct which I have made Admin did not give me full access but the old acct which I have taken admin away from and made normal opened fine no problems so it would appear a problem with which ever acct is admin.

gzt

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  Reply # 697515 7-Oct-2012 17:12 Send private message

If you are happy with that as a solution then there is no need to go any further if you do not want to take risks which may cause the issue to recur.

It may be not be that simple in practice. For instance, I'd like to see if granting admin to the old account will bring the problem back for that account. Sometimes problems can vary in their behavior depending on the order in which actions are performed rather than being directly affected by a particular setting change as it might appear.

By the way, which AV solution are you running if any? Is it possible you are running more than one?



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  Reply # 697522 7-Oct-2012 17:21 Send private message

Thank you I will see how it goes I don't want to make to many drastic changes.This computer came with trial version of Norton which I deleted when it expired and installed AVG free edition. Many thanks for your assistance and hopefully the new user acct will solve the problem.

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