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73 posts

Master Geek


Topic # 111389 1-Nov-2012 14:53 Send private message

Howdy Troubleshooters!

I upgraded my Toshiba Tecra A11 laptop from Windows 7 to Windows 8 and I'm getting this error message. I've used the troubleshooting wizard to no avail. I've also checked my broadband connection and no problems there.

Any thoughts, ideas, suggestions? 

Cheers Murray

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BDFL
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  Reply # 710453 1-Nov-2012 14:58 Send private message

It seems something related to Office 2010 - do you have Office installed?







73 posts

Master Geek


  Reply # 710454 1-Nov-2012 15:00 Send private message

Funnily enough I do have Office Home and Business 2010 installed!

gzt

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  Reply # 710556 1-Nov-2012 18:06 Send private message

I assume you have restarted a couple of times at least already ; ).

Give the Microsoft Fixit Solution center a go.

If that fails, see if your license old or new qualifies you for any support calls. Seems like a good time to use one if it is related to the upgrade.

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Wannabe Geek


  Reply # 715675 12-Nov-2012 10:13 Send private message

I am having this problem to I keep getting a 8024402F error when i try update windows anyone know how to fix this i have checked around the web and nothing seems to work 

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Ultimate Geek
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  Reply # 715689 12-Nov-2012 11:01 One person supports this post Send private message

I ran into this on two machines. On one it fixed itself after a day or so (which gave me the clue as to the solution that worked for me on the other) and for the other it was obviously caused by a particular old MS application I use, and after some messing around getting nowhere with the MS trouble-shooters and uninstalling and reinstalling the trouble causing application  (uninstalling it fixed the Update problem, reinstalling put the problem back) I instead fixed it by temporarily changing my connection's DNS server addresses to preferred public ones.

For example, go to Control Panel>Network and Internet>Network Connections and right click on the connection you are using and select Properties. On the General tab scroll down to Internet Protocol Version 4 (TCP/IPv4) and select Properties.

Select Use the Following DNS Server Addresses and enter 4.2.2.1 for Preferred DNS Server and 4.2.2.2 for the Alternative.

Try Windows Update - if it works you will likely find that after updating you can change the DNS servers back to being obtained automatically and Update will be fine thereafter.

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Ultimate Geek
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  Reply # 715748 12-Nov-2012 11:58 Send private message

My son seems to have this problem and he says it has to do with his Office 10 installation.
Passed the link on. Thanks.



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Master Geek


  Reply # 715973 12-Nov-2012 17:48 Send private message

John2010: I ran into this on two machines. On one it fixed itself after a day or so (which gave me the clue as to the solution that worked for me on the other) and for the other it was obviously caused by a particular old MS application I use, and after some messing around getting nowhere with the MS trouble-shooters and uninstalling and reinstalling the trouble causing application  (uninstalling it fixed the Update problem, reinstalling put the problem back) I instead fixed it by temporarily changing my connection's DNS server addresses to preferred public ones.

For example, go to Control Panel>Network and Internet>Network Connections and right click on the connection you are using and select Properties. On the General tab scroll down to Internet Protocol Version 4 (TCP/IPv4) and select Properties.

Select Use the Following DNS Server Addresses and enter 4.2.2.1 for Preferred DNS Server and 4.2.2.2 for the Alternative.

Try Windows Update - if it works you will likely find that after updating you can change the DNS servers back to being obtained automatically and Update will be fine thereafter.


Hey John2010 it worked and still works after setting returned to as they were before!  I've got Windows 8 and my partner has Vista and had a similar issues. It fixed that as well!

Thanks for info...

Cheers M

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  Reply # 715997 12-Nov-2012 18:34 Send private message

That's great Murray.

I don't know why I missed seeing your post on 1 Nov and so didn't pass on back then what had worked for me. I musta been asleep. Luckily Jayza's post resurrected the thread and woke me up Smile.

Anyway is sorted now.

John

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  Reply # 716002 12-Nov-2012 18:50 Send private message

I've marked Murray's reply as "Answer".

In the near future we might let everyone mark Answers.




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Master Geek
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  Reply # 716797 14-Nov-2012 08:01 Send private message

This post had helped me alot. Thanks! ;)

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Reply # 717183 14-Nov-2012 16:23 Send private message

Yes - Murray's answer fixed the 2 PCs I had this problem with too.  The pity of all of this is that I spent 2 weeks looking everywhere for a solution.  I found it just BEFORE I found this thread.  The moral of this story is look on GZ first.

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