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73 posts

Master Geek


Topic # 111389 1-Nov-2012 14:53 Send private message

Howdy Troubleshooters!

I upgraded my Toshiba Tecra A11 laptop from Windows 7 to Windows 8 and I'm getting this error message. I've used the troubleshooting wizard to no avail. I've also checked my broadband connection and no problems there.

Any thoughts, ideas, suggestions? 

Cheers Murray

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532 posts

Ultimate Geek
+1 received by user: 28


  Reply # 715689 12-Nov-2012 11:01 One person supports this post Send private message

I ran into this on two machines. On one it fixed itself after a day or so (which gave me the clue as to the solution that worked for me on the other) and for the other it was obviously caused by a particular old MS application I use, and after some messing around getting nowhere with the MS trouble-shooters and uninstalling and reinstalling the trouble causing application  (uninstalling it fixed the Update problem, reinstalling put the problem back) I instead fixed it by temporarily changing my connection's DNS server addresses to preferred public ones.

For example, go to Control Panel>Network and Internet>Network Connections and right click on the connection you are using and select Properties. On the General tab scroll down to Internet Protocol Version 4 (TCP/IPv4) and select Properties.

Select Use the Following DNS Server Addresses and enter 4.2.2.1 for Preferred DNS Server and 4.2.2.2 for the Alternative.

Try Windows Update - if it works you will likely find that after updating you can change the DNS servers back to being obtained automatically and Update will be fine thereafter.

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