PC can't connect to iTunes store

Forums › Microsoft Windows › PC can't connect to iTunes store

timmmay

3752 posts

Uber Geek

Trusted

Subscriber

Topic # 112815 21-Dec-2012 16:26
My PC, W7-64, can't connect to the iTunes store. I've reinstalled, I've run diagnostics, I've googled, nothing seems to have helped - I don't even know where to start trying to fix it. The old version worked fine, I've bought heaps of stuff. I just want to buy an album for my Mum. The only other place to buy it's Amazon, and they won't sell outside the US. I've attached a screen shot of diagnosics. When I click "help" it says "can't help you're not connected to the internet". As I'm posting this I clearly am connected. Info: - Windows firewall is off - No proxy - Astrill is turned off - Primary DNS 203.97.78.43 Help? Can others on Telstra Clear access iTunes fine? Asus eee pad transformer iPod 2G Windows 7 PC Lots and lots of Nikon camera gear

gehenna

2573 posts

Uber Geek

Moderator

Trusted

Subscriber

Reply # 736131 21-Dec-2012 18:34
Clear your DNS cache

timmmay

3752 posts

Uber Geek

Trusted

Subscriber

Reply # 736132 21-Dec-2012 18:35
I flushed my DNS cache, and I emptied my hosts file which had lots of ad servers mapped to localhost. Neither helped :( Asus eee pad transformer iPod 2G Windows 7 PC Lots and lots of Nikon camera gear

freitasm

BDFL
43785 posts

Uber Geek

Administrator

Trusted

Geekzone

Subscriber

Reply # 736138 21-Dec-2012 18:58
I am on TelstraClear and have just tried accessing my iTunes account, no problems here. Mauricio Freitas (Geekzone Admin, Devil's Advocate, my blog, technology disclosure, my tweets, Web Performance Optimization) Geekzone Price comparison \| Amazon Kindle order page \| How to get the best out of Geekzone \| New Zealand IT Jobs \| Geekzone News \| Jinglebugs

timmmay

3752 posts

Uber Geek

Trusted

Subscriber

Reply # 736142 21-Dec-2012 19:03
Thanks, at least I know it's not TC. I'll try a selective startup, see if another service is interfering. It's not antivirus. Nothing else is resident that I know about that does network stuff. The iTunes store is just ports 80/443 so nothing fancy there. The problem with apple: when things go wrong it's hard to fix up sometimes. Asus eee pad transformer iPod 2G Windows 7 PC Lots and lots of Nikon camera gear

timmmay

3752 posts

Uber Geek

Trusted

Subscriber

Reply # 736172 21-Dec-2012 22:07
Would someone on TC please do this tracert and ping for me please? The apple website says I should be able to ping them but I can't. My partners computer can't either but she's on XP, and her iTunes works fine. She's on wireless, though a second router, but same internet connection. tracert phobos.apple.com ping albert.apple.com Tracing route to phobos.apple.com.akadns.net [17.154.66.38] over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 * * * Request timed out. 3 14 ms 10 ms 9 ms lo0.internet.ivpn.pe25.telstraclear.net 4 21 ms 60 ms 19 ms ie2-g-0-0-0.telstraclear.net 5 23 ms 21 ms 25 ms ge-0-2-0-1.xcore1.acld.telstraclear.net [203.98. 50.251] 6 234 ms 131 ms 206 ms unknown.telstraglobal.net [134.159.174.37] 7 148 ms 149 ms 154 ms i-0-0-4-0.tlot-core01.bx.telstraglobal.net [202. 84.142.118] 8 151 ms 156 ms 182 ms i-0-4-0-0.eqnx-core01.bi.telstraglobal.net [202. 84.144.202] 9 158 ms 158 ms 161 ms i-0-0-0-1.eqnx03.bi.telstraglobal.net [202.84.25 1.50] 10 175 ms 180 ms 174 ms l3-peer.eqnx03.pr.telstraglobal.net [134.159.62. 198] 11 179 ms 193 ms 190 ms ae-4-90.edge2.SanJose3.Level3.net [4.69.152.209] 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Asus eee pad transformer iPod 2G Windows 7 PC Lots and lots of Nikon camera gear

mattwnz

4269 posts

Uber Geek

Reply # 736186 21-Dec-2012 23:24
It wouldn't happen to be itunes 11 would it? I have had heaps of problems with it, and had to downgrade back to 10. The apple forums are full of people who have problems with it. There is a downgrade guide on tehir forums. It isn't that easy to downgrade, as the library file will only work with 11, so you have to find an archived library file.

timmmay

3752 posts

Uber Geek

Trusted

Subscriber

Reply # 736211 22-Dec-2012 08:21
Yes iTunes 11, but it works on my partners XP machine. Downgrade sounds like a good idea thanks, I have fairly good backups. Can I just delete my library file and recreate it? I don't really use iTunes that much, just for apps from the iPod which I rarely use, and downloading a bit of music occasionally. Asus eee pad transformer iPod 2G Windows 7 PC Lots and lots of Nikon camera gear

timmmay

3752 posts

Uber Geek

Trusted

Subscriber

Reply # 736215 22-Dec-2012 08:36
Damn, downgrading doesn't seem to have helped. It was quite painless, grab the new version, and iTunes backs up its own library from time to time. I vaguely remember doing something weird with networking and SSL a few months back, changing all sorts of networking stuff. If I can recall what that was maybe that messed with things. Everything else still works, and I was removing restrictions, not adding them. Asus eee pad transformer iPod 2G Windows 7 PC Lots and lots of Nikon camera gear