Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




853 posts

Ultimate Geek
+1 received by user: 49


Topic # 114133 9-Feb-2013 19:32 Send private message

So, I stupidly paid for 12 months Skydrive service upfront. Microsoft pushed an update about a week later which broke Skydrive for the Mac. Despite me waiting more than a month (more like 2 months) for a resolution the fault has not been resolved amd it seems to have snagged a number of OSX Skydrive users

Today I thought, enough is enough, I want a refund. I completed the form suggested on the forum and Microsoft support has told me that they will cancel my account AND keep my money....

Unbelievable.

Jon

Create new topic
431 posts

Ultimate Geek
+1 received by user: 134

Subscriber

  Reply # 758788 9-Feb-2013 21:15 Send private message

A recent update also broke the ability to edit Skydrive-based Excel documents on Windows Phone 7.5/7.8, (unsure about WP8), if you have used the Excel Web App to modify the document.
http://community.office365.com/en-us/forums/176/t/82765.aspx?PageIndex=1



853 posts

Ultimate Geek
+1 received by user: 49


  Reply # 758854 10-Feb-2013 07:33 Send private message

Thanks, my problem is not identifiable in the logs, and potentially includes a number of file.

Microsoft couldn't care less, oh well this goes nicely with the experience I have had with Winows 8 and Windows Phone.

Jon

909 posts

Ultimate Geek
+1 received by user: 78

Subscriber

  Reply # 758856 10-Feb-2013 08:10 Send private message

So how did you pay for it? Credit Card? if so go talk to your bank and dispute the charge.



853 posts

Ultimate Geek
+1 received by user: 49


  Reply # 758857 10-Feb-2013 08:13 Send private message

Charge was in December, so too late. I would be happy to get the rest of the year back but no dice.

They might actually fix skydrive before I could get a refund.

Jon

3027 posts

Uber Geek
+1 received by user: 559

Trusted
Microsoft NZ

  Reply # 759532 11-Feb-2013 14:37 Send private message

Hey Jon

I work for MS here in New Zealand and just seen this message thread

Apologies for the poor service and support you've received here

I will find someone to fix this for you

Please get in touch with me on 021 375503 or email me, click onto my profile and email me at firstname . lastname @ Microsoft.com

again apologies here

Thanks
Nathan



853 posts

Ultimate Geek
+1 received by user: 49


  Reply # 759549 11-Feb-2013 15:01 Send private message

Hi Nathan, just PMed you my account details. Thanks for showing an interest! :)

Jon

Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Bad lower back.
Created by TimA, last reply by TimA on 29-Jan-2015 14:04 (73 replies)
Pages... 3 4 5


Am I going down? App for the fearful of flying.
Created by networkn, last reply by Sideface on 29-Jan-2015 23:07 (47 replies)
Pages... 2 3 4


I have had enough of Vodafone Customer Service... which ISP is for me?
Created by andrewinwlg, last reply by michaelmurfy on 28-Jan-2015 20:10 (23 replies)
Pages... 2


Police Speed Campaign - Summer 2014/2015
Created by nzkiwiman, last reply by DravidDavid on 30-Jan-2015 09:24 (148 replies)
Pages... 8 9 10


New to VDSL and wondering if I can change where the modem connects in the house
Created by Valcor, last reply by quickymart on 29-Jan-2015 20:59 (17 replies)
Pages... 2


AdBlockers on Geekzone
Created by freitasm, last reply by wally22 on 29-Jan-2015 09:55 (69 replies)
Pages... 3 4 5


Spark customers get Lightbox free for 12 months
Created by freitasm, last reply by ARK on 27-Jan-2015 16:35 (137 replies)
Pages... 8 9 10


Windows 10 News - 22 Jan
Created by Regs, last reply by joker97 on 29-Jan-2015 07:10 (131 replies)
Pages... 7 8 9



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.