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849 posts

Ultimate Geek
+1 received by user: 49


Topic # 114133 9-Feb-2013 19:32 Send private message

So, I stupidly paid for 12 months Skydrive service upfront. Microsoft pushed an update about a week later which broke Skydrive for the Mac. Despite me waiting more than a month (more like 2 months) for a resolution the fault has not been resolved amd it seems to have snagged a number of OSX Skydrive users

Today I thought, enough is enough, I want a refund. I completed the form suggested on the forum and Microsoft support has told me that they will cancel my account AND keep my money....

Unbelievable.

Jon

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416 posts

Ultimate Geek
+1 received by user: 131

Subscriber

  Reply # 758788 9-Feb-2013 21:15 Send private message

A recent update also broke the ability to edit Skydrive-based Excel documents on Windows Phone 7.5/7.8, (unsure about WP8), if you have used the Excel Web App to modify the document.
http://community.office365.com/en-us/forums/176/t/82765.aspx?PageIndex=1



849 posts

Ultimate Geek
+1 received by user: 49


  Reply # 758854 10-Feb-2013 07:33 Send private message

Thanks, my problem is not identifiable in the logs, and potentially includes a number of file.

Microsoft couldn't care less, oh well this goes nicely with the experience I have had with Winows 8 and Windows Phone.

Jon

884 posts

Ultimate Geek
+1 received by user: 73

Subscriber

  Reply # 758856 10-Feb-2013 08:10 Send private message

So how did you pay for it? Credit Card? if so go talk to your bank and dispute the charge.



849 posts

Ultimate Geek
+1 received by user: 49


  Reply # 758857 10-Feb-2013 08:13 Send private message

Charge was in December, so too late. I would be happy to get the rest of the year back but no dice.

They might actually fix skydrive before I could get a refund.

Jon

2635 posts

Uber Geek
+1 received by user: 363

Trusted
Microsoft NZ

  Reply # 759532 11-Feb-2013 14:37 Send private message

Hey Jon

I work for MS here in New Zealand and just seen this message thread

Apologies for the poor service and support you've received here

I will find someone to fix this for you

Please get in touch with me on 021 375503 or email me, click onto my profile and email me at firstname . lastname @ Microsoft.com

again apologies here

Thanks
Nathan



849 posts

Ultimate Geek
+1 received by user: 49


  Reply # 759549 11-Feb-2013 15:01 Send private message

Hi Nathan, just PMed you my account details. Thanks for showing an interest! :)

Jon

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