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Forums › Microsoft Windows › The old Product Key problem


595 posts

Ultimate Geek
Topic # 114162 10-Feb-2013 19:22 Send private message

We recently acquired a laptop with O/S installed, and the COA and Product Key ... no problem there.

Included was a genuine (not OEM) disk of Office 2007 Home & Student, BUT the previous owner did not have the Product Key sleeve/documentation.

This software had never been installed so I cannot use an app to recall the 25 digit code.  Although the disk is a genuine beast, we don't have the reciept or any proof of original purchase etc.

Has anyone sucessfully petitioned Microsoft to have a new key handed out?

R.

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xpd

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5347 posts

Uber Geek

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  Reply # 759147 10-Feb-2013 19:38 Send private message

Theyll give you one at the price of a new copy.... without any proof of ownership, theres no way for MS to tell that you havent just borrowed a friends CD.




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443 posts

Ultimate Geek

Subscriber
  Reply # 759149 10-Feb-2013 19:40 Send private message

The disk is not the licence, the COA with the licence key on it is.

4454 posts

Uber Geek
  Reply # 759155 10-Feb-2013 20:00 Send private message

The sleeve is more valuable than the disk.As you don't have a key, you don't have a license, so I doubt they will just give you a new one. You may want to get the new version that has just been released.

367 posts

Ultimate Geek
  Reply # 759157 10-Feb-2013 20:02 Send private message

mattwnz: The sleeve is more valuable than the disk.As you don't have a key, you don't have a license, so I doubt they will just give you a new one. You may want to get the new version that has just been released.


And there lies the reason why I have always written the Key on the Disk.



595 posts

Ultimate Geek
  Reply # 759160 10-Feb-2013 20:08 Send private message

Thanks guys, pretty much figured this was the case.

R.

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