Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




353 posts

Ultimate Geek
+1 received by user: 8


Topic # 114233 12-Feb-2013 20:35 Send private message

Hi there,

I notice at times my computer being non responsive, with the light indicating activity on. A few minutes later whatever was happening is completed.

Is there a program that logs CPU / RAM memory / hard drive usage so I can see what services/processes occur and when, and whether I can pinpoint what exactly makes my computer non responsive for minutes at a time.

Even at times I get a message saying Explorer has stopped responding. I don't know if its related to the fact that Norton Utilities cannot complete a disk de-fragmentation due to an CRC error, and running Disk Doctor as it suggests no errors are found. What that is in regards to I have no idea.

Sometimes I log onto my laptop, go get my coffee and return to find out its restarted and upon logging in again I'm told that the system rebooted due to an error, and to send a report to Microsoft. I don't know what that is about, either.

I use Windows 8 Pro.

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3
1167 posts

Uber Geek
+1 received by user: 209

Subscriber

  Reply # 760372 12-Feb-2013 20:42 Send private message

Windows does have built in tools for that, but they are errr.. less than end user friendly

http://technet.microsoft.com/en-nz/library/cc749249.aspx

1167 posts

Uber Geek
+1 received by user: 209

Subscriber

  Reply # 760373 12-Feb-2013 20:44 Send private message

Also, that reboot is probably a BSOD, if you turn off automatic rebooting it will show you the actual error. BSOD's are usually either faulty hardware or bad drivers. Given your other issues I'd def be leaning towards dodgy hardware,

I'd start by downloading and burning a CD/USB from http://www.memtest.org/ to test your ram.



353 posts

Ultimate Geek
+1 received by user: 8


  Reply # 760393 12-Feb-2013 21:07 Send private message

It could be the wireless adapter driver.

I am not using the one that is suggested within SWUpdate.exe, as I get issues of this nature: http://www.geekzone.co.nz/forums.asp?forumid=45&topicid=112580

Despite being told I would continue to receive support for drivers released by Samsung after upgrading my laptop from 7 to 8, I get brushed off with no help at all (except call Microsoft who tell me to call Samsung) which is why I have reverted to using Windows 7 drivers.

The driver version available for download via SWUpdate is 6.30.59.26; I'm using 5.100.245.20.



353 posts

Ultimate Geek
+1 received by user: 8


  Reply # 760406 12-Feb-2013 21:16 Send private message

Lias: Also, that reboot is probably a BSOD, if you turn off automatic rebooting it will show you the actual error.


I have just disabled automatic restarting, so next time I come back with a coffee I'll see an error message which I can investigate.

gzt

4688 posts

Uber Geek
+1 received by user: 270


  Reply # 762129 14-Feb-2013 11:19 Send private message

An activity light would normally indicate disk activity not CPU. It is possible the intense disk activity is the windows error logging mechanism kicking in some cases.

Have a look in the event log and see what is being reported there around the time your computer has problems.

Also, right click on the taskbar and choose Task Manager. Keep that running all the time. It will not tell you exactly what the problem is but it can often point you in the general direction. A side effect of running Task Manager is that applications sharing time with it tend to be better behaved which in some cases can give you enough response time to figure things out.



353 posts

Ultimate Geek
+1 received by user: 8


  Reply # 762467 14-Feb-2013 16:35 Send private message

I have the most hellish time with my laptop ever since last night. After Norton decided to throw up errors, start up is taking hours on end, disk doctor has run a few times.

At the moment I'm trying to reinstall Norton 360, with intense activity having occured since 2.30pm until my return from my appointment around 4pm where I just simply powered off the laptop, then back on.

I'm simply getting no where, with it constantly utilising the hard drive and it taken ages to get anything done.

gzt

4688 posts

Uber Geek
+1 received by user: 270


  Reply # 762557 14-Feb-2013 18:35 Send private message

So you think you have traced the problem to Norton 360?

How about uninstalling 360 and running with MSE for a while.

What model of machine do you have and how much RAM? Brand new with Windows 8 or an upgrade?



353 posts

Ultimate Geek
+1 received by user: 8


  Reply # 762593 14-Feb-2013 19:34 Send private message

I don't think it was Norton to begin with, but now that program is showing errors.

Lets just say that whatever is writing to the disk, it is using up all the RAM. I have had to call Microsoft for help - scan disk acknowledges there are disk errors.

Whatever is using up all the RAM needs to stop, quite frankly. Microsoft disabled all services at start-up, and we are now trying to get into command prompt to run scan disk. But of course, whatever is running in the background is slowing the process down.

1167 posts

Uber Geek
+1 received by user: 209

Subscriber

  Reply # 762595 14-Feb-2013 19:40 Send private message

scan disk acknowledges there are disk errors.


Most likely your HDD is dying. Backup anything on that PC you value ASAP.



353 posts

Ultimate Geek
+1 received by user: 8


  Reply # 762598 14-Feb-2013 19:42 Send private message

I will say that when I wrote my post at 4.30, I was very close to throwing the laptop to the ground. It is very frustrating and I haven't been able to relax at all today - and it doesn't happen I already suffer from GAD.



353 posts

Ultimate Geek
+1 received by user: 8


  Reply # 762601 14-Feb-2013 19:44 Send private message

Lias:
scan disk acknowledges there are disk errors.


Most likely your HDD is dying. Backup anything on that PC you value ASAP.


It better bloody not be. Its just over a year old... although when I purchased by Vaio in 2006 I thought I was getting a good product; turned out to be crap. Toshiba = excellent. Now Samsung = well, lets just wait and see.

gzt

4688 posts

Uber Geek
+1 received by user: 270


  Reply # 762608 14-Feb-2013 20:06 Send private message

For scan disk at least you can skip all that by using the recovery menu:

command prompt "shutdown /r /o" will restart the machine into the recovery menu.

Then > Troubleshoot > Advanced > Command Prompt > "chkdsk c: /offlinescanandfix"

Alternatively you could use Advanced > Startup options to start in safe mode and run scandisk from there. That would also be a good place to get in and run the windows memory diagnostic. If those two come back without any hardware errors then start blaming thinking about software you installed and windows updates you installed and when this problem began to occur.

Scan disk by itself is not likely to help but do it anyway. The file errors are probably being caused when the windows error logging process shuts down the system and interrupts whatever process[es] writing to the disk at that time. You really should start looking at what is being reported in the windows event log around this issue.

[Edit: Added drive letter 'c:' to chkdsk commandline]



353 posts

Ultimate Geek
+1 received by user: 8


  Reply # 762625 14-Feb-2013 20:34 Send private message

gzt: For scan disk at least you can skip all that by using the recovery menu:

command prompt "shutdown /r /o" will restart the machine into the recovery menu.

Then > Troubleshoot > Advanced > Command Prompt > "chkdsk c: /offlinescanandfix"

Alternatively you could use Advanced > Startup options to start in safe mode and run scandisk from there. That would also be a good place to get in and run the windows memory diagnostic. If those two come back without any hardware errors then start blaming thinking about software you installed and windows updates you installed and when this problem began to occur.

Scan disk by itself is not likely to help but do it anyway. The file errors are probably being caused when the windows error logging process shuts down the system and interrupts whatever process[es] writing to the disk at that time. You really should start looking at what is being reported in the windows event log around this issue.

[Edit: Added drive letter 'c:' to chkdsk commandline]


I am now about to try the above. Will post how I get along.

gzt

4688 posts

Uber Geek
+1 received by user: 270


  Reply # 762651 14-Feb-2013 21:22 Send private message

Ok. If you want a definitive check of the physical disk surface after that run:

"chkdsk c: /R".

That takes hours so you might want to leave that one last, until just before bedtime.

Running these from the recovery command prompt probably does not leave a record of the result in the windows event log. For that reason you may want to take a photo of the output summary of those chkdsk commands and post them here for comment.



353 posts

Ultimate Geek
+1 received by user: 8


  Reply # 762652 14-Feb-2013 21:26 Send private message

gzt: Ok. If you want a definitive check of the physical disk surface after that run:

"chkdsk c: /R".

That takes hours so you might want to leave that one last, until just before bedtime.

Running these from the recovery command prompt probably does not leave a record of the result in the windows event log. For that reason you may want to take a photo of the output summary of those chkdsk commands and post them here for comment.


It appears both chkdsk commands result in no errors being found.

 1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

My un-consented UFB install
Created by thurthur, last reply by mdooher on 28-Nov-2014 18:57 (79 replies)
Pages... 4 5 6


This is the end ...
Created by joker97, last reply by heavyusr on 28-Nov-2014 21:44 (54 replies)
Pages... 2 3 4


Gigatown winner town and plans
Created by freitasm, last reply by Demeter on 28-Nov-2014 08:59 (76 replies)
Pages... 4 5 6


Seen any good Black Friday / Cyber Monday deals?
Created by Jaxson, last reply by ckc on 28-Nov-2014 15:08 (24 replies)
Pages... 2


Gull Employment Dispute.
Created by networkn, last reply by richms on 28-Nov-2014 17:57 (153 replies)
Pages... 9 10 11


Do Chorus Still Fit ADSL to Rural Cabinets?
Created by TLD, last reply by TLD on 28-Nov-2014 21:56 (17 replies)
Pages... 2


Stuff.co.nz hacked by Syrian electronic army?
Created by surfisup1000, last reply by dclegg on 28-Nov-2014 13:35 (17 replies)
Pages... 2


Excessive Vodafone Support call waiting times 75 mins and then i have to wait an hour for a callback
Created by i4n, last reply by Talkiet on 28-Nov-2014 22:15 (16 replies)
Pages... 2



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.