Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



BDFL
47986 posts

Uber Geek
+1 received by user: 3557

Administrator
Trusted
Geekzone
Subscriber

Topic # 138529 7-Jan-2014 22:52 Send private message

I currently have my Microsoft account set to send me a SMS when trying to use more sensitive areas of my account.

The problem I am seeing is that this code is not always received. For example tonight I tried logging in, was asked for the code but never received the SMS. Used the alternate method via email. I tried then adding the same number and the cofirmation code was received. Tried again and the code was not received.

I suspect Microsoft is using some SMS provider that either has problems with Vodafone interconnect or is trying to use a cheap route that is not always sending through to Vodafone.

Anyone else seeing this?





View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
652 posts

Ultimate Geek
+1 received by user: 20

Trusted

  Reply # 962833 7-Jan-2014 22:55

Why not use Google Authenticator (or MS Authenticator if you're on Windows Phone)?



BDFL
47986 posts

Uber Geek
+1 received by user: 3557

Administrator
Trusted
Geekzone
Subscriber

  Reply # 962835 7-Jan-2014 22:59 Send private message

Funny thing is... I "trusted" the SMS option to be always there on my phone. Perhaps should really just go for the authenticator option.




10167 posts

Uber Geek
+1 received by user: 271

Trusted
Subscriber

  Reply # 962841 7-Jan-2014 23:09 Send private message

Had the same issues with googles SMS's - would often wait ages, not get anything so hit the call me instead option, get the call and then after the call get a SMS with the same number in it.




Richard rich.ms

Infrastructure Geek
3517 posts

Uber Geek
+1 received by user: 53

Trusted
Microsoft NZ
Subscriber

  Reply # 962846 7-Jan-2014 23:22 Send private message

I often have problems with the SMS's. Either slow or non delivery. Both on 2deg and on Telecom now too (and not just for Microsoft services). I switched account to use the "phone" authentication instead (I,e. robot calls mobile and reads out code) and that has never failed once.

The authenticator apps are a great option - and they work 'offline' too.

Infrastructure Geek
3517 posts

Uber Geek
+1 received by user: 53

Trusted
Microsoft NZ
Subscriber

  Reply # 962847 7-Jan-2014 23:23 Send private message

freitasm: Funny thing is... I "trusted" the SMS option to be always there on my phone. Perhaps should really just go for the authenticator option.


in general I've found SMS to be pretty unreliable in new Zealand.

2095 posts

Uber Geek
+1 received by user: 201

Trusted
Microsoft NZ

  Reply # 962852 7-Jan-2014 23:26 Send private message

what network are you on Mauricio? I use the SMS 2FA virtually everyday, my phone is on Vodafone and its been months since I've noticed an issue.

652 posts

Ultimate Geek
+1 received by user: 20

Trusted

  Reply # 962853 7-Jan-2014 23:27

nathan: what network are you on Mauricio? I use the SMS 2FA virtually everyday, my phone is on Vodafone and its been months since I've noticed an issue.


freitasm: I suspect Microsoft is using some SMS provider that either has problems with Vodafone interconnect or is trying to use a cheap route that is not always sending through to Vodafone.

Anyone else seeing this?




BDFL
47986 posts

Uber Geek
+1 received by user: 3557

Administrator
Trusted
Geekzone
Subscriber

  Reply # 962876 7-Jan-2014 23:47 Send private message

As above, on Vodafone.

Just enabled authenticator now anyway. I used to have it on but changing handsets frequently was causing problems - the only constant thing was the phone number. Now that the SMS turned to be unreliable I am back to authenticator.




2095 posts

Uber Geek
+1 received by user: 201

Trusted
Microsoft NZ

  Reply # 962881 7-Jan-2014 23:59 Send private message

is this just a once off, or are you seeing this regularly?

Can you PM me your MSA address and phone number please



BDFL
47986 posts

Uber Geek
+1 received by user: 3557

Administrator
Trusted
Geekzone
Subscriber

  Reply # 962886 8-Jan-2014 00:07 Send private message

It happened last week twice and three times today.




172 posts

Master Geek
+1 received by user: 19

Trusted
Subscriber

  Reply # 963112 8-Jan-2014 10:43 Send private message

I've been seeing this over several months. Particularly an issue when my skydrive gets randomly locked out for TOS breaches (few excel and word docs is all I have there). Get in to a loop of failure with call/text verification and eventually get through via online support and after 2 days they unlock it and say it was never locked and I haven't breached the TOS.   I know the skydrive issue is well off topic, but the text/phone calls definitely never comes through on 2degrees for me. Google ones are fine, texts sometimes delayed, phone calls always immediate.

Once queried it with microsoft, they said check my number is correct... then affirmed the system is fine which it clearly isn't.



BDFL
47986 posts

Uber Geek
+1 received by user: 3557

Administrator
Trusted
Geekzone
Subscriber

  Reply # 963138 8-Jan-2014 11:22 Send private message

After investigating my original issue with some Vodafone help we can see the SMS being sent to the handset (Nokia Lumia 1020). The handset is not showing anything. Next obvious step is to try the SIM on another handset now...




2095 posts

Uber Geek
+1 received by user: 201

Trusted
Microsoft NZ

  Reply # 963361 8-Jan-2014 16:37 Send private message

Batwing: I've been seeing this over several months. Particularly an issue when my skydrive gets randomly locked out for TOS breaches (few excel and word docs is all I have there). Get in to a loop of failure with call/text verification and eventually get through via online support and after 2 days they unlock it and say it was never locked and I haven't breached the TOS.   I know the skydrive issue is well off topic, but the text/phone calls definitely never comes through on 2degrees for me. Google ones are fine, texts sometimes delayed, phone calls always immediate.

Once queried it with microsoft, they said check my number is correct... then affirmed the system is fine which it clearly isn't.


if you PM me your Microsoft Account name and cell number I'll get someone to look into the SkyDrive lockouts and 2FA SMS messages not being received. Also if you can remember roughly when you did the request to logon

14 posts

Geek

Trusted
Orcon

  Reply # 963365 8-Jan-2014 16:46 Send private message

I have seen some fairly long SMS delays with FB - hours (!)

Google has always been quite timely (I'm on VF), but I prefer to use Google auth when I can.

3000 posts

Uber Geek
+1 received by user: 66

Trusted

  Reply # 963371 8-Jan-2014 17:00 Send private message

I use the authenticator app on my Windows Phone for both Microsoft and Google online services. SMS is a hit and miss with both services. Calling works 100% of the time as well with both services.




 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Telecom introduces unlimited broadband data plan
Created by freitasm, last reply by khull on 23-Apr-2014 21:12 (76 replies)
Pages... 4 5 6


Stonedine
Created by Lizard1977, last reply by gzt on 23-Apr-2014 17:31 (57 replies)
Pages... 2 3 4


Telecom has started metering their TiVo customers' broadband usage (WITHOUT PRENOTIFICATION)
Created by Peteriv, last reply by mxpress on 23-Apr-2014 14:22 (69 replies)
Pages... 3 4 5


Forms of government for New Zealand
Created by charsleysa, last reply by KiwiNZ on 23-Apr-2014 20:57 (169 replies)
Pages... 10 11 12


Parallel imported product
Created by Wills1, last reply by joker97 on 23-Apr-2014 21:01 (53 replies)
Pages... 2 3 4


Labour MP Shane Jones to step down
Created by jeffnz, last reply by jeffnz on 23-Apr-2014 20:41 (32 replies)
Pages... 2 3


Upcoming Freeview Restack AUCKLAND
Created by Brunzy, last reply by richms on 23-Apr-2014 21:05 (13 replies)

Paywave unauthorised transaction
Created by Ford, last reply by Jase2985 on 23-Apr-2014 17:13 (69 replies)
Pages... 3 4 5



Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.