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Topic # 138721 14-Jan-2014 18:42 Send private message

Hi folks, just had a friend whose PC keeps on booting automatically into Automatic Repair on Windows 8 and just won't start up to Windows 8. When he turns it off and on again it just keeps going in a loop - Automatic Repair. I've tried chkdsk /r - ing it and it took about 2-3 hours but still keeps going in a loop.

The error log message that pops up is: c:\windows\system32\logfiles\srt\srttrail.txt

We eventually tried "Refreshing the PC" but it just came back with "There was a problem refreshing your PC. No changes were made."

This looks like a similar thread: HERE

Any ideas please?

Thanks.




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  Reply # 967105 14-Jan-2014 20:47 Send private message

Does anybody please?




Displaced Viking
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  Reply # 967111 14-Jan-2014 20:52 Send private message

It is suggestive of a hardware component fault or driver fault. You could try opening an ensuring all connection are sound especially Ram and graphics board, but check all cable and other physical connection. The if that doesn't resolve try updating drivers.

Is it by any chance a HP?




Mike
Retired IT Manager, Freelance money spender
The views stated in my posts are my personal views and not that of any other organisation.

 Whaia te iti kahurangi ki te tuohu koe me he maunga teitei

 





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  Reply # 967116 14-Jan-2014 20:57 Send private message

KiwiNZ: It is suggestive of a hardware component fault or driver fault. You could try opening an ensuring all connection are sound especially Ram and graphics board, but check all cable and other physical connection. The if that doesn't resolve try updating drivers.

Is it by any chance a HP?


We can't update the drivers because we can't even get into Windows?

No, it's a Samsung All-in-one PC.




Displaced Viking
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  Reply # 967118 14-Jan-2014 21:04 Send private message

Can you boot to safe mode? Usually F8 during post will do it




Mike
Retired IT Manager, Freelance money spender
The views stated in my posts are my personal views and not that of any other organisation.

 Whaia te iti kahurangi ki te tuohu koe me he maunga teitei

 





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  Reply # 967132 14-Jan-2014 21:13 Send private message

So would there be another reason? Can't seem to do a "refresh you PC" as well.




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  Reply # 967148 14-Jan-2014 21:27 Send private message

99% of the time this issue is a failed hard drive - do you have the option of a hardware test?



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  Reply # 967150 14-Jan-2014 21:28 Send private message

I did all the chkdsk but still didn't work. But don't worry now, they just reset the entire PC. Thanks for your help though.




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  Reply # 967164 14-Jan-2014 21:50 Send private message

Interesting I had exact same problem today.

I wonder why





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  Reply # 967165 14-Jan-2014 21:51 Send private message

It doesn't seem to recognize my Windows 8 CD to refresh the PC...







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  Reply # 967170 14-Jan-2014 21:58 Send private message

Have you fixed yours yet nakedmolerat?




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  Reply # 967174 14-Jan-2014 22:03 Send private message

No. I'm running windows 8.1. It won't recognize my windows 8 CD.

I can't afford to lose files







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  Reply # 967181 14-Jan-2014 22:23 Send private message

Oh must you have a Windows disc to Refresh the PC? I didn't have to last time I had to refresh a PC.




Displaced Viking
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  Reply # 968225 16-Jan-2014 15:05 Send private message

I ran Windows update yesterday and this has been happening to my Toshiba Laptop since.




Mike
Retired IT Manager, Freelance money spender
The views stated in my posts are my personal views and not that of any other organisation.

 Whaia te iti kahurangi ki te tuohu koe me he maunga teitei

 



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  Reply # 968234 16-Jan-2014 15:19 Send private message

KiwiNZ: I ran Windows update yesterday and this has been happening to my Toshiba Laptop since.


Yeah i have the feeling microsoft screw this up







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  Reply # 968238 16-Jan-2014 15:25 Send private message

KiwiNZ: I ran Windows update yesterday and this has been happening to my Toshiba Laptop since.


Lol.. you too now!




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