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5 posts

Wannabe Geek


Topic # 98510 29-Feb-2012 19:09 Send private message

Hi there, we have just got a Swann DVR4-1200, and most things are working fine. However we cannot seem to fully use the "Playback" tab of the web viewer in Internet Explorer on Windows 7. We can search the recordings fine (and it finds them) but when we try to play one by clicking the Play button it says "Create File Failed!" in an error box, and no video plays. When we use the Download button instead of the Play button, we get a similar error but the wording is "Create Directory Failed!". For both errors, the title is "HiDvrOcx".

Meanwhile, we CAN view all the previous recordings directly on the attached monitor by using the Swann remote to search and play them. It works perfectly, and this tells us that the recordings are actually being saved fine.

We've googled this issue and have not had much success. Can you please let us know how to fix this, so we may use the web viewer to access previous recordings on our PC laptop.

Alternatively, we also have an iPad and have installed the Swann iPad viewer app. It works fine and we can view the live cameras, but 1can't any buttons to access the "Detail Files" section to view previous recordings on the iPad. Can you please confirm whether this feature should be in the iPad version, or not?

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jy2

1 post

Wannabe Geek


  Reply # 589526 2-Mar-2012 18:32 Send private message

Had the same issue, and just found the answer on the Costco reviews for the product.

Have to right click and choose "Run as Administrator" when launching IE9.
That enabled everything to work.



5 posts

Wannabe Geek


  Reply # 589547 2-Mar-2012 19:15 Send private message

In the end I did go and rest IE. I couldn't find where to set myself as administrator, but I am that for the computer. I can't find much for IE. I have no idea when the preferences are kept unless they are called options.

I use a Mac most of the time hence my lack of knowledge about the pc 

255 posts

Ultimate Geek
+1 received by user: 17

Subscriber

  Reply # 589556 2-Mar-2012 19:47 Send private message

Right-click on the IE icon on the start menu and choose "Run as administrator"

Remember PC's have two mouse buttons  Smile



5 posts

Wannabe Geek


  Reply # 589563 2-Mar-2012 20:12 Send private message

Thanks I did that but there was nothing there about administrator. However I think I have solved my problems, so thanks for your help.

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