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435 posts

Ultimate Geek
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Topic # 99839 28-Mar-2012 12:53 Send private message

My boss has lost all her emails, because everything was being saved to her C drive, not to the network (I know, but that's the way the IT dept set it up).

The PC got a BSOD. The C drive was removed by IT without an attempt to diagnose/repair the file system, even though they were asked. (I know, I know).

My idea is that her regular correspondents send back all the emails we have sent or received or cc'd from her.

But....

If you select a block of emails and try to send them, they get packaged into a single email as multiple .msg attachments.

I thought "OK, we'll copy those to a folder called Old Emails and then she can do a search [search companion XP SP3] on the folder to look through the folders contents to find what she needs.

But....

When I tested it, Search can't find words or phrases in the emails.

We are in a real fix.

Any Ideas? There are too many emails to send individually. (Please don't tell us what ought to have happened!)




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gzt

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  Reply # 601276 28-Mar-2012 13:48 Send private message

I gather she is after all the mail sent within her organization and she is asking others to get it to her somehow?

It's been a while, but one possibility is each person creates a new idx/mbx/mailbox (or whatever it is called) and drag copy mails to it, then detach, and she can import it and drag copy to her own inbox.

Also, it should be possible to script both ends of that process, but that is speculation on my part.

Is there not a right click resend option in outlook? or can you drag multiple to the outbox and outlook will take care of the resend from there.

Someone may come along with a better suggestions.  

BDFL
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  Reply # 601282 28-Mar-2012 13:54 Send private message

turb: My boss has lost all her emails, because everything was being saved to her C drive, not to the network (I know, but that's the way the IT dept se


The IT dept had it correct. If you are using Outlook PST file these files should always be stored locally or risk corruption.

What they did wrong is not having a backup policy in place, with automatic backup happening.

Yes, telling what ought have happened...
 




gzt

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  Reply # 601298 28-Mar-2012 14:12 Send private message

You can institute your own backup plan by finding Outlook's 'leave a copy of the mail on the server' option assuming pop3.

In case of failure you just connect the new client and the data is all yours again.

You might get a note from IT about the size of your mailbox at some point, or not depending on how things are set up and how many attachments you get. Your org might have an email archiving policy (maximum keep time) to think about as well.

Bee

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Ultimate Geek
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  Reply # 601309 28-Mar-2012 14:24 Send private message

Really?

That's not what we do - PSTs should be kept on Network Drive because PC hard drives are not backed up at all.

Occasionally Users set up their own PSTs and create them on c: because that's the default for Outlook... So I'd blame Microsoft ultimately...

I take it the Hard drive is completely broken or formatted so recovering files from that is not an option?



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Ultimate Geek
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  Reply # 601316 28-Mar-2012 14:34 Send private message

Yep the C drive is gone.

I created subfolders in my Inbox and Sent folders containing stuff we have sent to each other and have shared them with her.

It so nearly works...the trouble is my .pst file is in my personal drive on the network. Which isn't shareable.






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HTPC: Antec NSK2480B case, AMD A4-5300 CPU, Asus F2A85-M LE mobo, WD Caviar Green 64Mb 2TB HDD, HD Homerun, Win7 Home Premium, RAM 1600Mhz 4Gb.
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  Reply # 601328 28-Mar-2012 14:41 Send private message

Messy.
PSTs should never be on a network drive. It will eventually break your PST.
You can download pfbackup (an Outlook add-in from MS) to backup your PST to a network drive whenever you shut Outlook down.
As for this issue, can you get every user who has emails she wants to put them in a seperate folder within their PST file and export that folder only to another PST, then import that PST into her outlook. That will work tidily without sharing stuff.

In the future, you should look at anything other than POP email. Hosted Exchange, Google Apps, even IMAP would have prevented all this hassle.

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