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8 posts

Wannabe Geek


Topic # 114382 18-Feb-2013 10:51 Send private message

Hi

I've got a retina macbook pro 15.4". Wanting to do a fresh install or at least save a copy of the install for future use.

I've tried downloading mountain lion from recovery (command + R) 3 times now and all 3 times it stops at 75% and fails. In the installer log it says something like "chunk validation failed" it tries it several times and then it says "token timeout" after the 7th or so attempt of reconnecting.

This is really frustrating now as I have wasted over 10gb of my cap trying to download this stupid file, why can't apple just provide every new computer with install disk.

Anyone else experience this before? I'm on telecom broadband.
I've tried search the apple forums and theres not really any solution to this. I've tried looking up the apple expresslane but theres NO phone numbers or emails to contact, it just says contact your local store.

Any help is much appreciated!

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2869 posts

Uber Geek
+1 received by user: 477


  Reply # 764031 18-Feb-2013 10:54 Send private message

00800 7666 7666 is the support number



8 posts

Wannabe Geek


  Reply # 764043 18-Feb-2013 11:15 Send private message

thanks, on the phone with them now!

i actually tried that number earlier but took out the first zero cause i assumed it was an 0800 number

2869 posts

Uber Geek
+1 received by user: 477


  Reply # 764053 18-Feb-2013 11:26 Send private message

Nope, it definitely is 00800!



8 posts

Wannabe Geek


  Reply # 765555 19-Feb-2013 08:16 Send private message

Hmm

The only suggestion apple had was to reset the PRAM and SMC and I had already done that prior to my second attempt

and they also suggest i format my hard disk, i'm not going to try that because if it doesn't work, im stuck with a bricked system


i did some searching around and some people had  similar problem caused my content filtering by the isp.

i'm with telecom, can people who have had a successful reinstall of mountain lion with recovery, post what isp they are with?


297 posts

Ultimate Geek
+1 received by user: 8


  Reply # 765566 19-Feb-2013 08:48 Send private message

Suney: Hmm

The only suggestion apple had was to reset the PRAM and SMC and I had already done that prior to my second attempt

and they also suggest i format my hard disk, i'm not going to try that because if it doesn't work, im stuck with a bricked system


i did some searching around and some people had  similar problem caused my content filtering by the isp.

i'm with telecom, can people who have had a successful reinstall of mountain lion with recovery, post what isp they are with?



I have successfully downloaded mountain lion with Telecom , although this was on macbook pro via ethernet.
I tend not to use wifi for large downloads, try see if you can get a recovery DMG and make a usb install drive.






iMac 27 2014
Macbook Pro Retina 2013
iPhone 6
iPad Mini

VDSL Sync @ 53Mbps

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