timmmay:networkn: I don't agree with your assessment, I look after hundreds of clients with all sorts of spam filters, it's a game of cat and mouse. I'd surmise that most people get their emails from Consumer without issue (I certainly do). There are MANY MANY factors involved in spam filtering. It's arguably more difficult than Antivirus to keep track of. For every person there is, making anti spam rules, there are people trying to get around those rules.
Expired credit card, I suspect this requires more investigation, but I don't think it's likely that it's consumer at fault, they will have a payments company and there will be rules around it, and obviously it's not in breach of rules, I have had a number of things re billed with an expired card, usually a calm email or call sorts it. I suspect if you object to auto renewal, you will want to be more vigilant going forward as more and more it's common.
Again you have a good point.
I get monthly emails from consumer with no problems at all, which is why I assumed any renewal message would get through. I also tend to skim my spam before I junk it, but real messages are so rare I do it quickly and apparently miss some. I get about 2-4 legitimate messages a year in the junk folder, max, which is why I don't spend much time looking in there.
I just wanted to point out that they aren't some evil conglomerate who are undertaking sneaky tactics to get your money. I am not a big fan of auto renewal of items either, but it's so common now to almost be the norm. Spam is a real problem, there are SOME things they could do to minimize their exposure, but honestly they likely won't know about it, and it wouldn't probably get attention unless it was brought to their attention by a reasonable number of people. By all means raise it with them, I have personally found them to be fairly responsive, but workloads for people vary, it's been a number of short weeks and staff are often on leave during this period which means they probably have your email but it's not been dealt with yet. It's not super urgent I imagine.