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3784 posts

Uber Geek
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Topic # 114525 22-Feb-2013 13:46 Send private message

I recently ordered an item and had it shipped to Youshop. The order was made last year but since the item (a PATA SSD) was out of stock it was only shipped recently. Hence I was not worried about the delay.

The other day I received an e-mail from another Youshop customer saying he had received a package addressed to him (he had cleared it via the Youshop online system since he was expecting a US delivery also) but when he opened it, found it was the SSD drive. The invoice from the vendor had my e-mail address on it so he contacted me.

I made contact, confirmed it was my package and we noted that the error was caused by a transposition in one digit in the STE number. My package was addressed correctly to Youshop but Post had entered the wrong STE number in their system bringing up the other user's address and account.

Very kindly the user not only told me not to bother with the Youshop costs (about $17) but also at his cost re-mailed the package to me.

I feel obligated to compensate him but I wonder if Post should also compensate us for their error? I do have a query in with them and I will see what their reaction is.




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86 posts

Master Geek
+1 received by user: 10


  Reply # 767668 22-Feb-2013 14:06 Send private message

I'd expect that the post people will have an automatic negation for compensation claim.
Not alot of companies work on logic for this kind of thing; they would have preferred to be contacted by you, and they likely would have arranged collection from the receiver and re-delivery.
Contacting both you and the receiver to ascertain and confirm what happened will be too hard for them :P
Unless you get a customer service person with common sense and intiative....

Will be interested to see their response



3784 posts

Uber Geek
+1 received by user: 16

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  Reply # 767892 22-Feb-2013 20:27 Send private message

Post got back to me apologising and after contacting both parties will provide an update.




System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR running on Sempron 3000 (XP), Sony BDP-S390 BD player, Logitech Revue, Pioneer AVR, Panasonic 60" 3D plasma

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Toshiba HD-A2 HD-DVD player, Roku XS media player

Check out my blog at lchiu.blogspot.com

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