RileyB: Bought a computer screen for DSE a while ago. Asked what connectivity it had and they replied "There's a plug for power and one for the computer".
I applied for a full time job there after I graduated from university. One thing I learned, if you go to the interview having the remotest clue about computers, electronics etc. then it is a sure fire way of not getting hired. Until Dick Smith hire people with knowledge rather than whether they 'look good' (according to some vague standard of beauty set down by the store manager) you're going to keep getting people giving replies like that.
As for Dick Smith's product range; it has always been crap for as far as I can remember - back when I was going to buy a Iomega Zip 100 drive, parallel port model where the price difference between Dick Smith and another store was $100. With the rise of online retailers I'd sooner wait 2 days with the only reason I go past Dick Smith is to pick up maybe a thumb drive but even then it is only because they're on special with my preferred place being Warehouse Stationery.