RodDrury: Rod here from Xero.
We don't monitor this forum. Best to comment on our blog or community.
We don't comment on specific customer disputes.
But of course we have a rigorous dispute process in place which we have worked with external legal advisors on. It's an interesting issue and we've invested a lot in establishing a process consistent with the legal framework.
These situations can be quite complex and often the situation is often much less clear than one side would portray. Hence why there is a dispute.
We don't act as a judge, we need to obey the legal framework and dispute procedures.
I understand this dispute is in this process and all parties have been communicated with.
Won't be responding further on this.
I guess we are only hearing one side of this story. My feeling would be that in all cases the contract should be with the company in which case the legal authorities could be confirmed with the companies office who would be the final decision makers on that authority (well at least implement any relevant court rulings etc.)