Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.



2095 posts

Uber Geek
+1 received by user: 201

Trusted
Microsoft NZ

Topic # 136655 4-Dec-2013 18:56 Send private message

here's a weird one for you

Got a good deal on a new DELL Venue 8 Pro little 8" Windows Baytrail tablet on dell.com recently, and got it shipped to Youshop

Tracked it, saw that it arrived at Youshop and waited for the Youshop email saying it had arrived etc

When it didn't, I went back to the Dell website and was gobsmacked to see that the billing address was my correct address and ID at Youshop, but the shipping address was to the same Youshop address but a different name and Youshop NZ ID

I never entered the wrong address, presumably something went wrong with the Dell ordering system/database as unlikely as that sounds

Have contacted Dell several times and no reply yet, I'm guessing they will ask for the package to be sent back, which wouldn't be a problem except...

Contacted Youshop and they said there is nothing they can do since it they didn't make the mistake

Asked them again if they can return the package, and they said too late the guy (won't name him here) in NZ had already paid for the shipping and it was on its way

So congrats to him, he has a new free DELL 8" Windows 8.1 tablets

Next step I guess is to refuse the VISA credit card charges and see how far that gets me.

The deal is over now so I guess no cheap tablet for me

Anyone have any thoughts or comments :)

This does seem like a bit of a flaw in the Youshop forwarding system

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
BDFL
47987 posts

Uber Geek
+1 received by user: 3557

Administrator
Trusted
Geekzone
Subscriber

  Reply # 945570 4-Dec-2013 19:01 Send private message

I guess you can still see the guy's name in the Dell website? Contact that other person?






2095 posts

Uber Geek
+1 received by user: 201

Trusted
Microsoft NZ

  Reply # 945580 4-Dec-2013 19:08 Send private message

there are quite a few people with that name on LinkedIn in NZ

Abo

43 posts

Geek
+1 received by user: 8


  Reply # 945593 4-Dec-2013 19:18 One person supports this post Send private message

Just charge back.

Bet it won't take long for them to contact you then.

1176 posts

Uber Geek
+1 received by user: 301

Subscriber

  Reply # 945605 4-Dec-2013 19:55 Send private message

nathan:
When it didn't, I went back to the Dell website and was gobsmacked to see that the billing address was my correct address and ID at Youshop, but the shipping address was to the same Youshop address but a different name and Youshop NZ ID

This does seem like a bit of a flaw in the Youshop forwarding system


Seems more like a Dell issue to me, tbh. Based on what you've said, it arrived at YouShop and was allocated to the name/ID that it was addressed to. 

As above, argue/reverse the Visa charge, and take it from there. Sucky situation, would be interested in how Dell's ordering system would get that wrong.




Windows 7 x64 // i5-3570K // 16GB DDR3-1600 // GTX660Ti 2GB // Samsung 830 120GB SSD // OCZ Agility4 120GB SSD // Asus PB278Q @ 2560x1440
Samsung Galaxy S4 GT-I9505 w/Telecom

BDFL
47987 posts

Uber Geek
+1 received by user: 3557

Administrator
Trusted
Geekzone
Subscriber

  Reply # 945610 4-Dec-2013 20:00 Send private message

It wouldn't surprise me if Dell's ordering system is crap and as soon as someone used the same address the application changed the name in the database - something like one address can't be used by many customers...





1674 posts

Uber Geek
+1 received by user: 142


  Reply # 945627 4-Dec-2013 20:18 Send private message

Youshop problem or not (dell system issue would be my guess too) it seems crazy that youshop won't do anything about it, especially if it hasn't arrived with this other person yet. Seems they could easily refund him and deliver to you if you provide proof of purchase. This sounds like the sort of thing they should really be bending over backwards to avoid, because it's their service that it will reflect badly on.

And this person sounds like a right royal w****r if he plans to keep it when he must know it's a mistake...

BDFL
47987 posts

Uber Geek
+1 received by user: 3557

Administrator
Trusted
Geekzone
Subscriber

  Reply # 945633 4-Dec-2013 20:20 Send private message

YouShop doesn't really know if the parcel belongs to Nathan or not. All they know is something arrived to the warehouse with a valid name/code combination. For all intents it "belongs" to this other person and youShop won't do anything.

Chargeback Dell and they will jump in action...







2095 posts

Uber Geek
+1 received by user: 201

Trusted
Microsoft NZ

  Reply # 945634 4-Dec-2013 20:22 Send private message

yeah definitely a Dell mistake (I loaded my shipping address into my account on DELL.com and that's the only address I ever used)

Its pretty strange story, I find it hard to believe their system could make a mistake, but Mauricio's comment about 2 people using the same shipping address in their database does seem pretty likely

But I am kind of surprised that Youshop / NZ Post hasn't been more helpful here

188 posts

Master Geek
+1 received by user: 12


  Reply # 945649 4-Dec-2013 20:27 Send private message

I had a message from youshop a while back saying a package had a arrived for me (it was a phone), I contacted them and said it wasn't mine, they weren't overly interesting in that fact



2095 posts

Uber Geek
+1 received by user: 201

Trusted
Microsoft NZ

  Reply # 945650 4-Dec-2013 20:27 Send private message

freitasm: YouShop doesn't really know if the parcel belongs to Nathan or not. All they know is something arrived to the warehouse with a valid name/code combination. For all intents it "belongs" to this other person and youShop won't do anything.

Chargeback Dell and they will jump in action...



yep fair call Mauricio, kind of hard for Youshop to know who really owns the package, like you say they received it at a valid name / NZ ID combo

BDFL
47987 posts

Uber Geek
+1 received by user: 3557

Administrator
Trusted
Geekzone
Subscriber

  Reply # 945652 4-Dec-2013 20:31 Send private message

I understand how you feel. I'd be pretty upset as well... With Dell, YouShop but in special with this other person. S/he jumped at the opportunity like those couple of recent cases of people who found some money in their bank account and start using it...





1674 posts

Uber Geek
+1 received by user: 142


  Reply # 945655 4-Dec-2013 20:34 Send private message

By all means chargeback and get dell on the case.

I'm just wondering how much dell jumping into action will help at this point, when the package is in youshop hands going to the wrong person? Just seems to me youshop are better placed to actually do something about it now (provided nathan can provide proof of purchase - i assume he got a purchase confirmation from dell to be able to track it initially?)

6186 posts

Uber Geek
+1 received by user: 215

Trusted

  Reply # 945656 4-Dec-2013 20:34 Send private message

oh dear ... if it could happen to dell it could happen to any other ordering sites?




Apologies for poor typing standards when on Samsung Galaxy S4 LTE/iPad 2 Wifi

994 posts

Ultimate Geek
+1 received by user: 100


  Reply # 945657 4-Dec-2013 20:34 Send private message

the question is why would someone pay for shipping on something they knew they didnt order hmmmmmmmmmmmm





BDFL
47987 posts

Uber Geek
+1 received by user: 3557

Administrator
Trusted
Geekzone
Subscriber

  Reply # 945659 4-Dec-2013 20:35 Send private message

l43a2: the question is why would someone pay for shipping on something they knew they didnt order hmmmmmmmmmmmm


If they know what's in the box they know they will get a laptop for shipping cost only. Temptation, greed...






 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic








Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when new jobs are posted to our jobs board:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:




News »

Trending now »
Hot discussions in our forums right now:

Telecom introduces unlimited broadband data plan
Created by freitasm, last reply by NonprayingMantis on 23-Apr-2014 23:13 (93 replies)
Pages... 5 6 7


Stonedine
Created by Lizard1977, last reply by surfisup1000 on 23-Apr-2014 21:27 (58 replies)
Pages... 2 3 4


Telecom has started metering their TiVo customers' broadband usage (WITHOUT PRENOTIFICATION)
Created by Peteriv, last reply by mxpress on 23-Apr-2014 14:22 (69 replies)
Pages... 3 4 5


Forms of government for New Zealand
Created by charsleysa, last reply by KiwiNZ on 23-Apr-2014 20:57 (169 replies)
Pages... 10 11 12


Parallel imported product
Created by Wills1, last reply by joker97 on 23-Apr-2014 21:01 (53 replies)
Pages... 2 3 4


MH370 - Call for Search & Rescue Help
Created by DS248, last reply by joker97 on 23-Apr-2014 22:37 (737 replies)
Pages... 48 49 50


Labour MP Shane Jones to step down
Created by jeffnz, last reply by jeffnz on 23-Apr-2014 20:41 (32 replies)
Pages... 2 3


Upcoming Freeview Restack AUCKLAND
Created by Brunzy, last reply by richms on 23-Apr-2014 21:05 (13 replies)


Geekzone Live »
Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.