Just a quick heads up when getting items delivered. Every purchase I make now I will be taking a couple minutes to confirm that Post Haste is not used as the shipping/courier company. 99% of my parcels arrive in a Courier Post or a Fastways van and have never had an issue, dozens of parcels a month - I didn't even consider that there would be a huge difference between services.
I ordered some computer equipment, paid extra for a signature / tracked package. I always do this because I want the item physically handed to me, not left on my doorstep etc. I live down a long driveway, I also live right next to a school in the Mt Eden area and used to have curious kids pinch my stuff when sent from overseas using normal postage. And then, lets not mention the row of shared mailboxes with the opening facing the road, almost inviting anyone walking past to enjoy my deliveries.
My wife was home specifically to collect the package.
The courier driver left the package in my mailbox on the road and signed for the package himself. I looked at it online, he had signed my last name. I sent my wife out to the mailbox and she found the package, it had been opened and my equipment covered in something very unsavory, I can only assume some hobo from Dominion Road decided to open the parcel and finding nothing food or alcohol related spat on it and put it back in the letterbox for my wife to enjoy.
I made a complaint via the online contact complaints form to Post Haste, someone replied saying that the driver couldn't find my door. I explained that my door was attached to my house and was very easy to find and that my wife left the door open, the external light on during the day and that my unit number is firmly attached and prominently displayed. I was told the 'fleet commander' or some such would get back to me. All I received was complete silence. I contacted again ... continued silence. I will be phoning today but I can see how this is going.
The driver error/stupidity/ineptness can and indeed already has been forgiven - no issue there. But Post Haste ignoring me and hoping I will go away when I feel I have a legitimate complaint - it goes a long way to explain how this piss poor company operates.
Post Haste is a terrible choice for getting items delivered, I won't be using them at all in the future and sincerely hope that anyone currently doing business with this company take a moment to re-assess the options.