My question is are IT staff expected to know everything and I mean everything.
Yesterday one of my staff was booked to help a guest speaker setup their laptop for a presentation in one of our conference facilities. The guest arrived, put their laptop on a table next to the stage and sat down to talk to some people. There was no introduction, hello or even acknowledgement my staff member who was standing right there!
My staff member not knowing when the event was starting at he was only told to be there at 10.00am went up to them after standing around for 30 mins to suggest they come over and setup their laptop and their reply was have you not done it yet and a look of disgust.
The other difficult person my staff have dealt with was this morning when a visitor bought their computer into us with the language being in Mandarin and expecting us to fix their computer and then give them internet access. No one in my department is Chinese or understands Mandarin.
Does anyone else get ignorant people like this who expect us to speak every language and read minds??
I often wonder how some people make it through life....