Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5

gzt

4742 posts

Uber Geek
+1 received by user: 277


Reply # 1100925 3-Aug-2014 00:01 Send private message

Krishant007:
gzt: What's the tldr on this?


What do you mean TLDR?

https://www.google.co.nz/search?q=define%3A+tldr

Typically after a really long explanation it is conventional to give a short one or two line summary under the heading "tl;dr;" ; ).

Eg; [insert entire text of War and Peace]

Then: tl;dr: Russians scared of Napoleon. Russians defeat Napoleon. Russians live happily ever after with some exceptions.

8489 posts

Uber Geek
+1 received by user: 604

Trusted

  Reply # 1100932 3-Aug-2014 00:27 Send private message

the entire history of war and peace is summarised to Russians and Napoleon? really?

1992 posts

Uber Geek
+1 received by user: 245

Trusted
Subscriber

  Reply # 1100934 3-Aug-2014 00:41 Send private message

OP - you should have asked for refund in first instance but instead you agreed to another dishwasher being delivered to the store. Go to Consumer NZ if you like. Go to the Disputes Tribunal if you like. You will lose. 

gzt

4742 posts

Uber Geek
+1 received by user: 277


Reply # 1101065 3-Aug-2014 13:01 Send private message

joker97: the entire history of war and peace is summarised to Russians and Napoleon? really?

Yes. No. Alrighty then. Feel free to give it a go.

294 posts

Ultimate Geek
+1 received by user: 136


  Reply # 1101078 3-Aug-2014 13:52 One person supports this post Send private message

Dratsab: OP - you should have asked for refund in first instance but instead you agreed to another dishwasher being delivered to the store. Go to Consumer NZ if you like. Go to the Disputes Tribunal if you like. You will lose. 


It really isn't a good idea to dole out legal advice if you don't understand the law and, more importantly, real lawyers (I am one) don't guarantee outcomes to people unless they have all the facts. Let me give you a hint: I've already provided the relevant section of the CGA to the OP and even I wouldn't be certain that a DT referee will say he's 100% entitled to a refund. But I can absolutely guarantee you that few of my peers will guarantee anybody that the OP will lose, especially at the crapshoot that is the DT sometimes.



1194 posts

Uber Geek
+1 received by user: 219

Subscriber

  Reply # 1101278 3-Aug-2014 20:25 Send private message

IANAL but from what I've seen with DT decisions, OP would have at least a half decent chance of winning at DT, the law hugely favours the consumer, and as dejadeadnz notes it can be a real crapshoot.



257 posts

Ultimate Geek
+1 received by user: 32

Trusted
Subscriber

  Reply # 1101298 3-Aug-2014 21:00 Send private message

joker97: the entire history of war and peace is summarised to Russians and Napoleon? really?

I think that's War and Peace (specific), not generic War and Peace.



692 posts

Ultimate Geek
+1 received by user: 22


  Reply # 1101304 3-Aug-2014 21:11 One person supports this post Send private message

Thank you everyone for your opinions and advice. I went in today to the store and asked to get a refund explaining that I am within my rights as a consumer based on the premise that they had had not completed the sale of the goods within an appropriate time-frame, so they were in breach of the sales agreement. Also that they had not provided me with their sales terms and conditions (which is usually printed on the back of their invoice). The invoice they had emailed me did not contain the terms and conditions. Also that since they have had my money for well over a month also adds to the matter as well. I got advice from one of my friends as well who said that I am still within my full rights to change my mind about the sale agreement since the delivery of goods was not completed in the time-frame they had initially provided. Providing the free-delivery option after 4 weeks of the initial sales agreement was not acceptable.

I do understand that mistakes happen sometimes indeed. But when mistakes happen, the company does show some act of good will for a paying customer and the fact of the matter was that Kitchen Things did not show any act of good will until I had requested to learn their refund process. 

I was not hostile or create a scene at all - I had patiently waited at the store while the manager was serving another customer and kept my tone to a low level being courteous. I told him, I dont want to stretch this much further and waste either your or my time. Just simply give me the full refund amount and we can go our ways. He told me that he needs authorisation from the regional manager (for a refund!) so he will give me a call tomorrow and see what he can do. So I am hoping this doesn't drag on much further as it is quite taxing on mine and the company's time.

612 posts

Ultimate Geek
+1 received by user: 121


  Reply # 1101312 3-Aug-2014 21:29 Send private message

Wow this is dragging on! Good luck with your refund, at least you're determined!

788 posts

Ultimate Geek
+1 received by user: 286


  Reply # 1101320 3-Aug-2014 21:35 One person supports this post Send private message

Krishant007: Thank you everyone for your opinions and advice. I went in today to the store and asked to get a refund explaining that I am within my rights as a consumer based on the premise that they had had not completed the sale of the goods within an appropriate time-frame, so they were in breach of the sales agreement. Also that they had not provided me with their sales terms and conditions (which is usually printed on the back of their invoice). The invoice they had emailed me did not contain the terms and conditions. Also that since they have had my money for well over a month also adds to the matter as well. I got advice from one of my friends as well who said that I am still within my full rights to change my mind about the sale agreement since the delivery of goods was not completed in the time-frame they had initially provided. Providing the free-delivery option after 4 weeks of the initial sales agreement was not acceptable.

I do understand that mistakes happen sometimes indeed. But when mistakes happen, the company does show some act of good will for a paying customer and the fact of the matter was that Kitchen Things did not show any act of good will until I had requested to learn their refund process. 

I was not hostile or create a scene at all - I had patiently waited at the store while the manager was serving another customer and kept my tone to a low level being courteous. I told him, I dont want to stretch this much further and waste either your or my time. Just simply give me the full refund amount and we can go our ways. He told me that he needs authorisation from the regional manager (for a refund!) so he will give me a call tomorrow and see what he can do. So I am hoping this doesn't drag on much further as it is quite taxing on mine and the company's time.


When you're stuck in a hole, stop digging.




Sideface

622 posts

Ultimate Geek
+1 received by user: 41


  Reply # 1101373 4-Aug-2014 06:07 Send private message

Let us know how you get on.




http://www.speedtest.net/result/3121421499.png Speed test over wifi.

8489 posts

Uber Geek
+1 received by user: 604

Trusted

  Reply # 1101443 4-Aug-2014 08:42 Send private message

As I said, in the future as soon as you are offered a refund drop everything and go and get it

1504 posts

Uber Geek
+1 received by user: 88


  Reply # 1101460 4-Aug-2014 09:10 4 people support this post

Sideface: When you're stuck in a hole, stop digging.


Why such a negative attitude? The item never left the store so there's no argument that it's not in perfect condition and it is obviously a stock item as opposed to a special order. I would question the financial state of any retailer that wastedmuch time trying to keep this sale rather than moving on.

3809 posts

Uber Geek
+1 received by user: 1382


  Reply # 1101496 4-Aug-2014 10:05 One person supports this post Send private message

Bung:
Sideface: When you're stuck in a hole, stop digging.


Why such a negative attitude? The item never left the store so there's no argument that it's not in perfect condition and it is obviously a stock item as opposed to a special order. I would question the financial state of any retailer that wastedmuch time trying to keep this sale rather than moving on.


Yep a restocking fee for stock that never left stock, not something I would accept.




Mike

 Interesting. You're afraid of insects and women. Ladybugs must render you catatonic.



692 posts

Ultimate Geek
+1 received by user: 22


  Reply # 1101657 4-Aug-2014 12:29 One person supports this post Send private message

Just had to call in this morning to get an update. The store manager told me that the refund has been approved and will go through on Wednesday - for some reason, they only do refunds on wednesdays. But he took my bank account number and will be refunding me the full cost.

Thanks a lot to everyone who chimed in with their 2 cents. Really appreciate the help of the community.

1 | 2 | 3 | 4 | 5
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Has Spark (Telecom) locked their iphone 6 ?
Created by anewguy2014, last reply by michaelmurfy on 17-Dec-2014 14:32 (25 replies)
Pages... 2


Police Camera Van Disguise
Created by Reanalyse, last reply by RogerMellie on 20-Dec-2014 14:21 (48 replies)
Pages... 2 3 4


forgot how to unlock a car door
Created by joker97, last reply by joker97 on 19-Dec-2014 19:10 (49 replies)
Pages... 2 3 4


In defence of cats
Created by Rikkitic, last reply by DarthKermit on 17-Dec-2014 15:40 (68 replies)
Pages... 3 4 5


Slaughter of Innocents
Created by networkn, last reply by networkn on 19-Dec-2014 17:46 (64 replies)
Pages... 3 4 5


Spray Foam Insulation
Created by AACTech, last reply by timbosan on 19-Dec-2014 16:58 (36 replies)
Pages... 2 3


How to upload 150GB of photos to iCloud?
Created by josephhinvest, last reply by timbosan on 17-Dec-2014 15:05 (35 replies)
Pages... 2 3


Why I’m a paid subscriber to geekzone
Created by sdavisnz, last reply by freitasm on 20-Dec-2014 11:49 (33 replies)
Pages... 2 3



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.