BlinkyBill: Mountain/molehill. Please apply common sense.
The items are packed for delivery. If the packaging is undamaged, then the goods are fine. Totally unnecessary for the delivery packaging to be opened, every component inspected for damage, whilst the delivery guy waits. That is unreasonable.
If the goods arrive and the packaging is broken in half; don't accept delivery.
If there are important components missing then that is not a delivery issue, that is a packing issue.
People, apply common sense and be reasonable. If everyone went overboard like this for everything ...
The problem with this common sense approach is that not all business operate this way. Although in general, NZ consumers have protection from NZ companies that try to tie one on. That doesn't stop local business from trying to shirk their responsibilities though.
As another example, my daughter ordered some goods from a US based retailer. She used the cheapest shipping method (no tracking), and didn't opt for their "shipping insurance". The last status update indicated that her goods arrived in New Zealand December 27th, but the parcel never arrived here.
As the sender, the retailer is the only one who can lodge an investigation with their shipper into what happened to this parcel. But they are steadfastly refusing to do so, because she didn't opt for the shipping insurance. I've even confirmed with New Zealand Post that the correct course to escalate this is for the retailer to do this, regardless of shipping method chosen. But they still steadfastly refuse. Instead they have offered her 25% of the order's value as store credit, to be used towards a future order. Which we will be declining.
So in my original case, if components were missing or damaged a retailer operating in a country with lesser consumer protection laws may refer to the email text as a way to dodge their obligations to the consumer. I'm reasonably confident that can't happen in New Zealand, but as always there's room to be educated on this. Hence this thread.