Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




110 posts

Master Geek
+1 received by user: 8


Topic # 208766 27-Feb-2017 08:30 Send private message quote this post

Is anyone else experiencing major delays with YouShop USA? I've used my USA address for over 40 packages in the last year and it's just getting progressively worse over the last 3-4 months.

 

Here's my latest experience.

 

  • 8th Feb, Amazon dispatches package
  • 11th Feb, Amazon shows package signed for by youshop
  • 18th Feb, Youshop advises of package received
  • 18th Feb, I pay - no repacking required.
  • 27th Feb, package departed youshop USA

At christmas I had a 4 day delay between being signed for and youshop telling me about it, but in mid February to be even worse seems crazy. 

TLDR: Took 7 days for Youshop to acknowledge receipt of the package and another 9 to send it onward.

 

Thoughts?

 

 


View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2 | 3 | 4 | 5
13493 posts

Uber Geek
+1 received by user: 3133

Trusted
Subscriber

  Reply # 1726826 27-Feb-2017 08:37 Send private message quote this post

Send them feedback about it. Ask for a manager to contact you.

 

Alternatively, use someone else. 

 

 


2183 posts

Uber Geek
+1 received by user: 429

Trusted
Subscriber

  Reply # 1726828 27-Feb-2017 08:39 Send private message quote this post

I have also notice that over the last couple of months everything that nzpost has from youshop to couriers has starting having issues.  Items not being tracked, couriers not doing nightly deliveries after you pay for them etc.

 

I don't know what is going on but it's not the same as it was a year ago when things would work.


5454 posts

Uber Geek
+1 received by user: 684

Trusted
Subscriber

  Reply # 1726870 27-Feb-2017 09:20 Send private message quote this post

My most recent (about three weeks ago) took about a week between arriving at the Youshop warehouse and leaving again. Certainly not as fast as it has been in the past.




110 posts

Master Geek
+1 received by user: 8


  Reply # 1726889 27-Feb-2017 09:38 Send private message quote this post

networkn:

 

Send them feedback about it. Ask for a manager to contact you.

 

Alternatively, use someone else. 

 

 

 

I did send them feedback and opened tickets, but their boilerplate responses just waste everyones time:

 

Unfortunately we are experiencing delays with our service. Please know, we are aware of this and working with the US YouShop warehouse team to these parcels shipped as soon as possible.
On behalf of New Zealand Post and the US YouShop warehouse team I would like to apologise for the frustrations and inconveniences caused to you by this delay.

 

And yes, some stuff I ordered this week is now going to shipito again.

 

 


480 posts

Ultimate Geek
+1 received by user: 38

Trusted
Subscriber

  Reply # 1729214 3-Mar-2017 06:54 Send private message quote this post

Same here, currently have three orders all delivered to the USA warehouse 4-6 days ago and none have shown up in YouShop. The tracking numbers also aren't showing up in the "Claim Your Parcel" search which is a little concerning indicating their system either isnt working or the parcels are sitting somewhere waiting to be scanned in?

 

Anyone else familiar with any YouShop alternatives?




110 posts

Master Geek
+1 received by user: 8


  Reply # 1729229 3-Mar-2017 07:56 One person supports this post Send private message quote this post

dimsim:

 

Anyone else familiar with any YouShop alternatives?

 

 

I've gone back to using https://www.shipito.com/en/ again.

 

My last YouShop package was "dispatched" on 27th Feb but it still waiting international departure.  From arrival into Oregon to arriving at my house in NZ, it used to take 8-9 days.  This package is quickly approaching a month without even leaving the USA.


95 posts

Master Geek
+1 received by user: 3


  Reply # 1729235 3-Mar-2017 08:05 Send private message quote this post

Just wondering if I should switch too...

 

 

 

is ship.to much more expensive? eg. 10% more, than your bulk standard Youshop order?


12241 posts

Uber Geek
+1 received by user: 1884

Trusted
Subscriber

  Reply # 1729238 3-Mar-2017 08:12 Send private message quote this post

ShipItTo is a much more professional organisation, better range of services, but they cost more for anything that's not quite small and can go on USPS. They have a price calculator. On the upside, they can get you things very quickly using FedEx/DHL.





Amazon Certified Solution Architect, Sysop Administrator, and Developer (all associate)
TOGAF certified enterprise architect
Professional photographer




110 posts

Master Geek
+1 received by user: 8


  Reply # 1729250 3-Mar-2017 08:25 Send private message quote this post

pulsta:

 

 

 

is ship.to much more expensive? eg. 10% more, than your bulk standard Youshop order?

 

 

It's normally at least three times the cost depending on exchange rates.

 

Youshop charge in 500g increments using a metric volumetric weight (1Kg per 5Litres) while ShipitTo charge in pounds using an imperial volumetric weight which differs between shipping methods.

 

NB: Shipitto calculator is in US dollars!

 

 


19325 posts

Uber Geek
+1 received by user: 3343

Trusted
Subscriber

  Reply # 1729251 3-Mar-2017 08:26 Send private message quote this post

Useful repack service will often offset the higher freight costs with them. Worst case I actually had them repack something then send it over to youshop so I could use the economy option for a server case that didn't warrant being sent fast and sending fast would have put it over GST threshold.




Richard rich.ms



110 posts

Master Geek
+1 received by user: 8


  Reply # 1729265 3-Mar-2017 08:37 Send private message quote this post

There's nothing like Searching twitter to see if others are having problems.

 

This tweet is interesting - might have to try myus.com next time


JNA

21 posts

Geek
+1 received by user: 5


  Reply # 1729268 3-Mar-2017 08:41 Send private message quote this post

Is the YouShop NZ option only because Amazon Inc. do not ship directly to NZ-based customers?

 

What about Amazon.com.au? Do they ship directly or is that just a local domain with geo-specific products & services?


JNA

21 posts

Geek
+1 received by user: 5


  Reply # 1729273 3-Mar-2017 08:48 Send private message quote this post

ElectronicFerret mentioned MyUS.com. Just checked the blurb and saw this:

 

"Get great rates on shipping from the USA.

 

Need to ship packages overseas from the United States? Use our shipping calculator to find rates to Australia, Saudi Arabia, the Philippines, Brazil, Israel, Canada, Angola, the United Kingdom, Norway, South Africa, Russia, Italy, Hong Kong, New Zealand and many more countries."

 

... the onsite calculator only allows the smallest weight increment of 1 Pound or 1 Kilogram. The cheapest rate to NZ for 1 Pound as of this Date/Time (02/3/2017 @ 0846 NSDST) is USD $25.75 for nominal delivery of 7-14 days (Business or Calendar not stated.

 

Might be worth a look.

 

NZ-specific information: MyUS/nz


BTR

1237 posts

Uber Geek
+1 received by user: 318

Subscriber

  Reply # 1729281 3-Mar-2017 09:04 Send private message quote this post

Nooo! I have just made my first order using YouShop last night and this isn;t really what I wanted to see.


BTR

1237 posts

Uber Geek
+1 received by user: 318

Subscriber

  Reply # 1729284 3-Mar-2017 09:10 Send private message quote this post

I worked out roughly what shipitto would cost to use for what I have ordered and it suggested a shipping cost of $40+ USD....


 1 | 2 | 3 | 4 | 5
View this topic in a long page with up to 500 replies per page Create new topic








Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:






Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.