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Topic # 102633 18-May-2012 13:53

I'm contemplating switching from Telstra to Telecom - have had no problems with my 40gig plan with Telstra although am paying $110 a month for the package and it irritates me that new customers can sign up to a better deal for $75.  I also note that Telecom are now offering 120 gig for around what I'm paying now.  Are there any downsides to switching to Telecom for the broadband - any issues with speed etc that users are aware of? thanks heaps

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  Reply # 627345 18-May-2012 13:58 Send private message

Is your Telstra connection running through Chorus' gear?
If so, you should not notice any difference.

I am with Telecom and find it fine. Good speeds, better during the day, slightly worse at night (but still around 8mbps)

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  Reply # 627346 18-May-2012 14:01 Send private message

Wouldn't expect any problems.

Checkout out the TrueNet results for April, Telecom performance is very consistent.
http://www.truenet.co.nz/articles/april-monthly-report



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  Reply # 627358 18-May-2012 14:42

Thanks everyone. Not sure who's gear it is running through though.


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  Reply # 627654 19-May-2012 10:36 Send private message

Geems: Thanks everyone. Not sure who's gear it is running through though.



Are you based in Christchurch or Wellington and thus connecting via TelstraClear's cable network.  Otherwise you are most likely on the Chorus ADSL network.

From personal experience the Telecom ADSL offering over Chorus' network is the best ISP New Zealand wide.

Plus when you ring up for support you will more often than not have someone answer in less than 10 mins.  But again that is just my experience as a previous TelstraClear customer who sometimes spent upwards of 45 mins on hold for support and the few times I have had to speak with the broadband support people in Telecom they tend to answer straight away.




I work for Telecom Spark, but as always my views are my own.



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  Reply # 627661 19-May-2012 11:01

We are Wellington based. Sounds like it is a good idea then to consider switching. I can't quite believe how Telstra can remain competitive while Telecom are offering three times the data for the same price. I guess the only downside then is having to change email addresses, but I guess I can live with that.

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  Reply # 627678 19-May-2012 12:03 Send private message

Geems: We are Wellington based. Sounds like it is a good idea then to consider switching. I can't quite believe how Telstra can remain competitive while Telecom are offering three times the data for the same price. I guess the only downside then is having to change email addresses, but I guess I can live with that.


while you're at it get your domain name.  that means you can change again later and not be bounded/inconvenienced.

one thing to note is that xtra has had two significant email problems very recently.

you may want to consider using an external service for mail like gmail (which is free) if you rely on a working email service.

you also may be able to keep using your telstraclear address on xtra, i'd ask them about it.  

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  Reply # 627693 19-May-2012 13:04 Send private message

Geems: We are Wellington based. Sounds like it is a good idea then to consider switching. I can't quite believe how Telstra can remain competitive while Telecom are offering three times the data for the same price. I guess the only downside then is having to change email addresses, but I guess I can live with that.


Get a gmail address, which you can use with any ISP. I don't know why ISPs are still doing ISP email addresses, as they are more trouble then they are worth in my opinion.

Also why don't you contact telstra and ask them to match another ISPs deal, otherwise you will walk. I costs less to retain a customer, than losing one.

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  Reply # 627740 19-May-2012 17:21 Send private message

Are you on cable or DSL at present?

The $75 plan isn't available on cable, so the majority of homes in Wellington can't get it anyway.


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  Reply # 627748 19-May-2012 17:45 Send private message

We have had no problems with Telecom we pay $130 a month for everything (phoneline,maintenance,wireless broadband,caller id, free calling to anyone in NZ any time of the day/night) and best of all they have doubled our data plan so we are now sitting on 189gb a month.  My only gripe was there wireless modem not the best it kept on turning itself off and losing internet connection and speed for online gaming was so slow, so we just went out and bought a Linksys WAG320n wireless n ADSL2+ Modem Router and have had no more problems.

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