I have situation that I think is very odd and surely this can't be normal.


I have requested a new ADSL connection via Snap for a house I am purchasing on the 7th. We settle on the 7th of November and move on the 8th.

Snap have said they can see the existing owners have a service order in to disconnect there services (with Vodafone I believe) on the 7th. Snap can't order my new connection until AFTER the existing order is marked as complete. So they can place the order with Chorus on the 8th and then it will take up to 10 workings days to complete it.

Problem for me is that is a bit of an issue as I work from home. I had stupidly assumed that this would all happen on the same day.

Snap seemed to think that if I went with Telecom then my connection would happen on the 7th as they have better agreements with Chorus.

 

Surely this can’t be right, basically means whenever people move into a new house they have to wait for 10 days to get internet service.


Placed topic in the NZ Broadband as this is not a complaint about Snap. Mods move if you feel it is required.