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8 posts

Wannabe Geek


Topic # 113552 20-Jan-2013 12:15 Send private message

I am about to move to a rental in Otumoetai, Tauranga, and need to set up a broadband connection. I'm fairly ignorant on the technicalities.
Are there any opinions on the best ISP to use? I have a preference for EOL (a local company), at the moment from what I've read and what I think I need, but there isn't much on them.
Others on my shortlist are Snap / Vodafone / Telecom / Orcon / Flip / Wireless Nation & Netsmart.
I previously had TelstraClear cable in Wellington, so a little spoilt on speed, I don't think I'll go with them now because their reviews appear to be poor in general, and they've been swallowed by Vodafone anyway

The issues which seem to be important to consider are:
Wiring & devices from 'street' to pt of interaction (ie laptop, in my case) ;
Current provision of ADSL+ or better, as well as plans for next year+ ;
Outage frequency ;
Customer Service ;
Upload/Download speed ;
Consistency of performance over an average 24hr period (esp at peak times) ;
Actual average speed vs reported max speed ;
Distance from house to cabinet/exchange ; and
Latency (wrt Gaming / VOIP)

Lots to consider I know! So if I'm asking to much I apologise...



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195 posts

Master Geek
+1 received by user: 4


  Reply # 748052 21-Jan-2013 08:18 Send private message

I am in TGA and Snap with VDSL is my first choice but at least ADSL because there speed at peak times and get their modem it's awesome.



8 posts

Wannabe Geek


  Reply # 748380 21-Jan-2013 19:01 Send private message

2 Suggestions. 2 Snaps...so they're looking good.

2970 posts

Uber Geek
+1 received by user: 300

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  Reply # 748386 21-Jan-2013 19:16 Send private message

I am in Tauranga. I choose EOL because they can offer UFB (ping to Perth less than 20ms)





2329 posts

Uber Geek
+1 received by user: 78


  Reply # 748391 21-Jan-2013 19:23 Send private message

Note that EOL will give you a RFC1918 IP (a private IP, not a public v4 one) by default on UFB (as per: http://www.geekzone.co.nz/forums.asp?forumid=135&topicid=110189 ) and a single public v4 IP costs $20+GST/month.

(And no ipv6 yet apparently! Slack)


195 posts

Master Geek
+1 received by user: 4


  Reply # 748400 21-Jan-2013 19:33 Send private message

KayGee: 2 Suggestions. 2 Snaps...so they're looking good.


Check for VDSL coverage 
http://www.chorus.co.nz/service-availability-tool



8 posts

Wannabe Geek


  Reply # 748413 21-Jan-2013 19:58 Send private message

VDSL close according to the Chorus map, but only ADSL2 at the moment. I'm trying to find a provider who may be upgrading soon, especially to UHF. That's why EOL looked promising.

195 posts

Master Geek
+1 received by user: 4


  Reply # 748417 21-Jan-2013 20:05 Send private message

KayGee: VDSL close according to the Chorus map, but only ADSL2 at the moment. I'm trying to find a provider who may be upgrading soon, especially to UHF. That's why EOL looked promising.


Was your address in the Green VDSL Zone?  EOL is fine buy you will get stung pretty bad for data.



8 posts

Wannabe Geek


  Reply # 748419 21-Jan-2013 20:06 Send private message

To be honest khywana, I'm too much of an ignoramus to really understand your answer. I assume this is not good lol, and not in favour of EOL's service?

415 posts

Ultimate Geek
+1 received by user: 79


  Reply # 748420 21-Jan-2013 20:07 Send private message

If fibre becomes available you should be able to get service from any ISP offering UFB plans.
Edit: What khywana said means that you'll have issues using services such as Xbox Live and P2P on EOL, because unless you pay extra for an externally routable IP address, outside parties will not be able to connect to you.



8 posts

Wannabe Geek


  Reply # 748421 21-Jan-2013 20:08 Send private message

Without revealing too much information, what area of TGA are you in?



8 posts

Wannabe Geek


  Reply # 748425 21-Jan-2013 20:10 Send private message

Not in the green zone. Definitely purple!

195 posts

Master Geek
+1 received by user: 4


  Reply # 748429 21-Jan-2013 20:13 Send private message

KayGee: Not in the green zone. Definitely purple!


Thats unlucky most of that area has been upgraded.  Was there green even close or did you hit "show VDSL cabinets"  you should get ok ADSL2 if its close to a green zone atleast.

195 posts

Master Geek
+1 received by user: 4


  Reply # 748435 21-Jan-2013 20:18 Send private message

KayGee: Not in the green zone. Definitely purple!


Did you check when fibre is available you don't want to be in a long term contract if fibre is around the corner.

http://www.ultrafastfibre.co.nz/getting-connected/address-finder



8 posts

Wannabe Geek


  Reply # 748472 21-Jan-2013 21:02 Send private message

Thx. That's a really useful link. Says July 2013 is on plan for my address. Does that mean all ISP's active in the area will be able to provide UFB then at my address? The other question how realistic is this proposed date. What is record like wrt timely service delivery?

195 posts

Master Geek
+1 received by user: 4


  Reply # 748477 21-Jan-2013 21:06 Send private message

KayGee: Thx. That's a really useful link. Says July 2013 is on plan for my address. Does that mean all ISP's active in the area will be able to provide UFB then at my address? The other question how realistic is this proposed date. What is record like wrt timely service delivery?


Well nothings guaranteed that date is correct but its getting closer and I know they have done some of Bethelem so its probably in the ball park.  Yes anyone who has a UFB plan and has and has an agreement with Ultrafast who installs it will be able to offer you service.  Telecom must have plans by then so weigh up your options dont get locked into a contract that is a pain to get out of if UFB turn up at your address.

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