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kdn



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Topic # 113655 23-Jan-2013 14:33 Send private message

Hi there,

My DSL connection has sucked for the last 2 years. I am on my 3rd ISP (due to better plans not due to poor performance) and I always have the same issues. I would say in general, 70% of the time my conneciton is connected with no problems, 30% of the time requires mucking round to get it connected however over the last 2 weeks it has gotten extremely bad.

So what happens, My connection will drop off-line, I reboot the modem, it won't reconnect, so I pick-up the phone, dial 1, leave the phone on, reboot the modem and it connects at around a 1mb DS and will stay connected until my cordless phone runs out of battery, it will disconnect then usually reconnect without having the phone off the hook. Great, I can live with that.

Now the problem is really worse, the connection will only work when the phone is off the hook! it will not reconnect at all unless the phone is on.

did I mention we can't use the phone line at our house? (which i have to pay for as part of our plan) Because I can hear the modem singing down the phone line.

Well durr it must be the filter! No. I have many (and I mean many) filters, I have tested them all, and the same thing, no connection, I have isolated everything and plugged the modem straight into the wall. No connection, plug a phone back in, take it off the hook boom - connected!

heres the strange thing, I plug the modem into the dsl port on the filter, I plug the phone into the phone port on the SAME filter and I can hear the modem still! It does exactly the same I can show anyone who doesn't believe me with 4 different filters. I also have 3 Adsl2+ routers, all three have the same behaviour. My current modem is a good quality netcomm adsl2+ with wifi

Just to add salt to the wound, I won't name the ISP but I have to call every week to get the port reset aswell because when I finally do get a DSL sync, I get no PPP, so there goes another day of internet waiting for a port reset.

I have had about 10 technicians come out over the last 18 months to check the jack-points, they all say there is no problem! they say to talk to the landlord to check the inner wiring, well that goes down well they come back and say no issue either talk to your ISP!!

Although I think a master splitter may be the go, unfortunately as I am renting its not really an option as its an apartment block and who is going to pay for it.

My setup:
2x phones in the house, 1 corded one cordless.
no alarms, there is sky but its not connected to the phone.
4x jackpoints in the house




..so any advice would be greatly received.

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Hawkes Bay
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  Reply # 749573 23-Jan-2013 14:39 Send private message

Wiring issue.

You need a competent tech who will check ALL your phone wiring. Not one guy saying jackpoint is fine, then landlord saying internal wiring is fine.

You basically need a splitter installed, and your wiring competently checked, and when the problems are dealt with, you will -magically- have decent internet.

If the wiring problem is inside the building, the landlord may choose to repair or not. If they don't want to, it will be up to you.

Not sure why you would get 8 more technicians to check your jackpoints, when the first two said the jackpoints are fine. Extremely odd. The cost/time of the other 8 would have covered fixing the actual wiring problems and installing a splitter, plus money left over for a new router.




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  Reply # 749574 23-Jan-2013 14:40 Send private message

Hi, all the issues you report are due to poor or incorrect filtering, the only real answer is to install a master filter.

Cyril

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  Reply # 749577 23-Jan-2013 14:42 Send private message

Save money, get VoIP, throw away the splitter, connect your phones to the ATA within the gateway, many ISPs now offer that option.




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kdn



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  Reply # 749578 23-Jan-2013 14:42 Send private message

tonyhughes: Wiring issue.

You need a competent tech who will check ALL your phone wiring. Not one guy saying jackpoint is fine, then landlord saying internal wiring is fine.

Not sure why you would get 8 more technicians to check your jackpoints, when the first two said the jackpoints are fine. Extremely odd. The cost/time of the other 8 would have covered fixing the actual wiring problems and installing a splitter, plus money left over for a new router.


These technicians came from my ISP after i logged the faults with them, so they cost me nothing, they measured the loss and noise from the jackpoints in the house to the street cabinet.

But yes I do agree the issue seems to be internal, but even if I do pay for a technician I also then need permission from the landlord to make changes which is the hard part.



Hawkes Bay
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  Reply # 749580 23-Jan-2013 14:46 Send private message

JohnButt: Save money, get VoIP, throw away the splitter, connect your phones to the ATA within the gateway, many ISPs now offer that option.

How does this remedy the problem of poor wiring resulting in poor DSL connection?
This would simply add an additional problem of voice not working whenever DSL is not working...




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  Reply # 749587 23-Jan-2013 14:49 Send private message

Do you pay for wiring maintenance as part of your line rental? If so, Chorus will fix any internal wiring issues, provided you get a master filter installed (I recommend this anyway).

Have they also checked for things like a battery fault on the line? I've had this before, and it still allowed me to establish sync and a ppp connection, but at a really poor sync speed. The ISP couldn't see a fault, and a SELT test on the line looked OK. Wasn't until they sent a tech out who measured voltage on the line they could see there was 25v of foreign battery on both legs that was messing with things.




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  Reply # 749589 23-Jan-2013 14:50 Send private message

JohnButt: Save money, get VoIP, throw away the splitter, connect your phones to the ATA within the gateway, many ISPs now offer that option.


This does not fix the bridge tap or stub issues, unless a technician rationalizes the wiring to either a single socket or retains the existing setup with a master filter.

Cyril

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  Reply # 749590 23-Jan-2013 14:51 Send private message

kdn: even if I do pay for a technician I also then need permission from the landlord to make changes which is the hard part.

I would've thought that the landlord would be responsible for providing a usable line. At the very least they shouldn't be able to block you from getting it fixed yourself!

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  Reply # 749591 23-Jan-2013 14:51 Send private message

kdn: These technicians came from my ISP after i logged the faults with them, so they cost me nothing, they measured the loss and noise from the jackpoints in the house to the street cabinet.

Ten visits?

Either:

Spectacularly poor job on their part.

or

They have suggested spending money on new wiring, which has gone unheeded. (This happens a *lot*).


But even if I do pay for a technician I also then need permission from the landlord to make changes which is the hard part.

You are afraid of being evicted, or losing your bond perhaps?

If you have a landlord who would refuse to let you pay a tech to improve phone wiring, then you need to grow a pair of balls and do the work without asking, or leave, and move into a daycare center.

Without prejudice.

T

:-)




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  Reply # 749593 23-Jan-2013 14:52 Send private message

kdn: 

But yes I do agree the issue seems to be internal, but even if I do pay for a technician I also then need permission from the landlord to make changes which is the hard part.




A good landlord will not have a problem if youre paying (long as it dosent involve knocking huge holes in walls etc ;) ) and its a marketing ploy too, when/if you move out, they can say to next tenants "great internet connectivity due to new wiring etc" :)





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xpd

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  Reply # 749594 23-Jan-2013 14:53 Send private message

tonyhughes:
kdn: These technicians came from my ISP after i logged the faults with them, so they cost me nothing, they measured the loss and noise from the jackpoints in the house to the street cabinet.

Ten visits?

Either:

Spectacularly poor job on their part.

or



Took about 5 techs to figure out my poor broadband issues years ago.....  only one actually used their head and found the fault within 20mins. 





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  Reply # 749597 23-Jan-2013 14:55 Send private message

If you're with Telecom I can run a report from SQM and then suck the report out of the Network Analyser which clearly shows if you're having line issues with poor internal wiring.

Happy to look into it if you're a Telecom customer.




I work for Spark, but as always my views are my own.

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  Reply # 749598 23-Jan-2013 14:56 Send private message

Bite the bullet and get Coffee Baron or someone to install a Master splitter. Even if your landlord doesnt pay given the time and effort you have wasted on this issue already the cost of a master splitter would easily pay for itself.

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  Reply # 749600 23-Jan-2013 14:57 Send private message

Where are you, if you want a filter installed and in Wellington PM me.

Cyril

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  Reply # 749602 23-Jan-2013 14:58 Send private message

Contact Coffeebaron here on Geekzone what you have described above does not sound like a ISP issue but house wiring related

Get a master filter installed so you can remove all the line filters




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