Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
Buying anything on Amazon? Please use the Geekzone Amazon aff link.




304 posts

Ultimate Geek
+1 received by user: 20


Topic # 114222 12-Feb-2013 15:01 Send private message

Hi all and particularly anyone form Telecom/Chorus who can offer meaningful support.

Here is Whenuapai, North West Auckland, we had a tornado through at start of December causing some quite serious damage and sadly to one of our trusty roadside DSLAM's (Cabinet WEI-U).  A tree crushed the left side leaving a gap which initially was covered with a tarpaulin which has long since gone.  It has left the cabinet with a gaping hole that will allow the rain in with out first big period of rain. It has also started to fill up with various items "posted" by some passers by including pine cones and I would guess other items.  All rather dangerous as it is the power distribution on the smashed side.

Telecom(Manilla Call Centre) was and has been, shall we say, less than helpful and it appears I am unable or not allowed to talk to Chorus direct.

At the time of the tornado when Chorus contractors where in the area off the record we were told there were no spare cabinets or panels available which seems a bit sad and now 2 months later it seems the damage has been forgotten   That is until the rain comes and we all loose our phone and ADSL at which point there will be a lot more to replace, a potential fire and lots of disgruntled customers.

If anyone from Telecom (who is in Auckland and can comprehend the issue) or anyone from Chorus is hanging around this forum can they please contact me to let the community know what is happening before the rain starts or a kid sticks their fingers inside and electrocutes themselves.

Or can anyone else advise the best way to get fault and dangerous issues resolved that does not involve the impermeable barrier that Telecom customer service is.

Cheers

Andy


View this topic in a long page with up to 500 replies per page Create new topic

This is a filtered page: currently showing replies marked as answers. Click here to see full discussion.

77 posts

Master Geek
+1 received by user: 16

Trusted
Chorus
Subscriber

  Reply # 761598 13-Feb-2013 10:32 Send private message

Andy

Thanks for your perseverence in getting through to someone who can take action.

Last night we got this via GZ, an email from Peter Lambrechtsen and via your call to the contact centre.

Chorus has arranged for a new cabinet wrapper to manufactured - the build and installation should be completed within three weeks.

In the meantime the local service company folks should be onsite this morning to make the cabinet watertight and ensure public safety.

Appreciate your community spirit in following through on this.










Follow us on our new GZ handle - ChorusNZ


View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

My un-consented UFB install
Created by thurthur, last reply by mdooher on 28-Nov-2014 18:57 (79 replies)
Pages... 4 5 6


This is the end ...
Created by joker97, last reply by heavyusr on 28-Nov-2014 21:44 (54 replies)
Pages... 2 3 4


Gigatown winner town and plans
Created by freitasm, last reply by Demeter on 28-Nov-2014 08:59 (76 replies)
Pages... 4 5 6


Seen any good Black Friday / Cyber Monday deals?
Created by Jaxson, last reply by ckc on 28-Nov-2014 15:08 (24 replies)
Pages... 2


Gull Employment Dispute.
Created by networkn, last reply by richms on 28-Nov-2014 17:57 (153 replies)
Pages... 9 10 11


Do Chorus Still Fit ADSL to Rural Cabinets?
Created by TLD, last reply by TLD on 28-Nov-2014 21:56 (17 replies)
Pages... 2


Stuff.co.nz hacked by Syrian electronic army?
Created by surfisup1000, last reply by dclegg on 28-Nov-2014 13:35 (17 replies)
Pages... 2


Excessive Vodafone Support call waiting times 75 mins and then i have to wait an hour for a callback
Created by i4n, last reply by Talkiet on 28-Nov-2014 22:15 (16 replies)
Pages... 2



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.