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280 posts

Ultimate Geek
+1 received by user: 17


Topic # 114222 12-Feb-2013 15:01 Send private message

Hi all and particularly anyone form Telecom/Chorus who can offer meaningful support.

Here is Whenuapai, North West Auckland, we had a tornado through at start of December causing some quite serious damage and sadly to one of our trusty roadside DSLAM's (Cabinet WEI-U).  A tree crushed the left side leaving a gap which initially was covered with a tarpaulin which has long since gone.  It has left the cabinet with a gaping hole that will allow the rain in with out first big period of rain. It has also started to fill up with various items "posted" by some passers by including pine cones and I would guess other items.  All rather dangerous as it is the power distribution on the smashed side.

Telecom(Manilla Call Centre) was and has been, shall we say, less than helpful and it appears I am unable or not allowed to talk to Chorus direct.

At the time of the tornado when Chorus contractors where in the area off the record we were told there were no spare cabinets or panels available which seems a bit sad and now 2 months later it seems the damage has been forgotten   That is until the rain comes and we all loose our phone and ADSL at which point there will be a lot more to replace, a potential fire and lots of disgruntled customers.

If anyone from Telecom (who is in Auckland and can comprehend the issue) or anyone from Chorus is hanging around this forum can they please contact me to let the community know what is happening before the rain starts or a kid sticks their fingers inside and electrocutes themselves.

Or can anyone else advise the best way to get fault and dangerous issues resolved that does not involve the impermeable barrier that Telecom customer service is.

Cheers

Andy


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77 posts

Master Geek
+1 received by user: 16

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Chorus
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  Reply # 761598 13-Feb-2013 10:32 Send private message

Andy

Thanks for your perseverence in getting through to someone who can take action.

Last night we got this via GZ, an email from Peter Lambrechtsen and via your call to the contact centre.

Chorus has arranged for a new cabinet wrapper to manufactured - the build and installation should be completed within three weeks.

In the meantime the local service company folks should be onsite this morning to make the cabinet watertight and ensure public safety.

Appreciate your community spirit in following through on this.










Follow us on our new GZ handle - ChorusNZ


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