Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | ... | 25
49 posts

Geek
+1 received by user: 2


  Reply # 967653 15-Jan-2014 16:23 Send private message

wazz: Been hooked up to the ADSL plan for about a week now. Not much to say, was connected incredibly quick and it's been just as solid as my old telecom connection so far.
No issues at all.


Same as me except I was on slingshot before, the DL connection speed on slingshot was 9-12mbps but on BigPipe it just sits on 13mbps. Very impressed.

187 posts

Master Geek
+1 received by user: 16


  Reply # 967665 15-Jan-2014 16:46 Send private message

By the looks of things BigPipe is going alright :) I would still personally like to see atleast a phone-line someone could call, in the event the internet goes to the dogs. 

Question, approximately how many customers have you signed up so far? Also how is the 'unmetered' data connections coming along so far? No abusive users yet? 

156 posts

Master Geek
+1 received by user: 2


  Reply # 967670 15-Jan-2014 17:02 Send private message

I got swapped over last Friday, and I must say the service has been great.

Although one thing is I am now unable to play/stream TVNZ On Demand where previously it worked fine with the old ISP.

Is anyone else able to confirm (on BigPipe) if they can watch any show with TVNZ On Demand? http://tvnz.co.nz/video

I
 get the error message..


49 posts

Geek
+1 received by user: 2


  Reply # 967677 15-Jan-2014 17:12 Send private message

zCelicaDude: I got swapped over last Friday, and I must say the service has been great.

Although one thing is I am now unable to play/stream TVNZ On Demand where previously it worked fine with the old ISP.

Is anyone else able to confirm (on BigPipe) if they can watch any show with TVNZ On Demand? http://tvnz.co.nz/video

I
 get the error message..




I can't watch anything on there either, same error.

117 posts

Master Geek
+1 received by user: 15


  Reply # 967678 15-Jan-2014 17:18 Send private message

TVNZ use the Brightcove API which is also used by other large media organisations globally you might need to disable any geoblock circumventing solution you may be using...

... or maybe too many people are using unblockus etc.. that Brightcove actually think Big Pipe's IP range is outside NZ :P



624 posts

Ultimate Geek
+1 received by user: 358

Trusted
BigPipe

  Reply # 967699 15-Jan-2014 17:47 Send private message

Dairusire: By the looks of things BigPipe is going alright :) I would still personally like to see atleast a phone-line someone could call, in the event the internet goes to the dogs. 


call centres are pretty expensive to run. We can only get to our razor sharp price point by not having one.

That said, we do have the ability to call customers when necessary.
We actually think this makes for a better experience anyway - no waiting on hold for someone to pick up, and we can prioritise urgent issues (like no connection!) to the front of the queue instead of taking people in the order they call up

If your internet goes down you can contact us via the query form using your smartphone - it's responsive site designed for small touch screens, so works well.  
Obviously you can also tether your phone to get the full browser experience, ask your neighbour nicely to use their internet, use free Telecom wifi or the local cafe's wifi to get in contact with us. Lots of ways to get into contact when the net goes down.

Reality is that on the rare occasion that does happen, it's probably not something that can be fixed instantly over the phone anyway, so you don't really gain anything by sitting in a queue for 20 minutes only to be walked through basic 'reboot your modem' scripted troubleshooting only to end with "we'll send a tech out"

We'll be adding a comprehensive troubleshooting guide to our website (in smartphone friendly form) pretty soon and we're also working on smartphone apps that will enable a whole host of cool troubleshooting tools for when you are having issues.




Question, approximately how many customers have you signed up so far? Also how is the 'unmetered' data connections coming along so far? No abusive users yet? 


got about 100 active users so far. No major issues. Looking to get about 200 by end of Jan, so, taking into account xmas break where we stopped signups, we're pretty well on track.

No issues with 'abusive users' yet.  
We've got a few people who appear to max out their line 24/7, but that's to be expected. I have no idea how much data they are using since we don't measure it.   
Anecdotally it looks like lots of people using Netflix and other services like that.

When you run an 'all you can eat buffet'  you better be prepared for the All Blacks squad to turn up and eat lots of pies. :D




www.bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ



624 posts

Ultimate Geek
+1 received by user: 358

Trusted
BigPipe

  Reply # 967700 15-Jan-2014 17:51 Send private message

yitz: TVNZ use the Brightcove API which is also used by other large media organisations globally you might need to disable any geoblock circumventing solution you may be using...

... or maybe too many people are using unblockus etc.. that Brightcove actually think Big Pipe's IP range is outside NZ :P


Hi,  we're aware of the TVNZ onDemand issue.
It's something to do with Akamai not recognising our IP range we think (but nobody has mentioned issues with Sky Go or Mediaworks, but maybe none of our customer use those two because they prefer Netflix?)

We've been talking to Akamai about a resolution. Don't have confirmed date yet, but shouldn't be too hard to fix so hopefully in the next day or so.


Ironically, unblock-us actually has TVNZ OnDemand on it's list of 'working services'  so you might find that is you use unblock-us with the smart DNS turned ON, you can access TVNZ.  (I haven't actually tried it though)




www.bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

230 posts

Master Geek
+1 received by user: 35


  Reply # 967719 15-Jan-2014 18:54 Send private message

Isky works good on big pipe - also have no issues with tvnz on demand either



624 posts

Ultimate Geek
+1 received by user: 358

Trusted
BigPipe

  Reply # 967763 15-Jan-2014 20:36 Send private message

Cbfd: Isky works good on big pipe - also have no issues with tvnz on demand either


interesting.  Are you using unblock-us or anything like that? 




www.bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

230 posts

Master Geek
+1 received by user: 35


  Reply # 967769 15-Jan-2014 20:43 Send private message

Nope

156 posts

Master Geek
+1 received by user: 2


  Reply # 967770 15-Jan-2014 20:46 Send private message

Have you tried playing an episode, not just reaching the website? I still can't watch any video's on TVNZ On Demand.

230 posts

Master Geek
+1 received by user: 35


  Reply # 967772 15-Jan-2014 20:49 Send private message

Yer the videos work

117 posts

Master Geek
+1 received by user: 15


  Reply # 967773 15-Jan-2014 20:55 Send private message

Perhaps it's a case of clearing browser cookies or something?



624 posts

Ultimate Geek
+1 received by user: 358

Trusted
BigPipe

  Reply # 967774 15-Jan-2014 20:55 Send private message

just tried TVNZ onDemand on my home connection. Seems to be working fine (I'm using unblock-us)




www.bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

230 posts

Master Geek
+1 received by user: 35


  Reply # 967783 15-Jan-2014 21:12 Send private message

Im using tvnz on demand without using unblock us or anythng like that

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20 | ... | 25
View this topic in a long page with up to 500 replies per page Create new topic




Twitter »
Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





Trending now »

Hot discussions in our forums right now:

Speed limit when overtaking? Teach me please.
Created by nakedmolerat, last reply by Hobchild on 26-Oct-2014 00:11 (92 replies)
Pages... 5 6 7


House Auctions
Created by t0ny, last reply by mentalinc on 26-Oct-2014 08:58 (48 replies)
Pages... 2 3 4


VDSL, which router/modem sub $200?
Created by TeaLeaf, last reply by NonprayingMantis on 25-Oct-2014 19:48 (28 replies)
Pages... 2


Neon - Sky's new streaming service
Created by JarrodM, last reply by JimmyH on 25-Oct-2014 17:37 (29 replies)
Pages... 2


iPad Air 2 and iPad Mini 3. Gonna get one?
Created by Dingbatt, last reply by tungsten on 25-Oct-2014 20:22 (115 replies)
Pages... 6 7 8


5Ghz AP recommendations?
Created by ubergeeknz, last reply by sbiddle on 24-Oct-2014 12:42 (12 replies)

Snap have failed our company!
Created by dafman, last reply by kornflake on 23-Oct-2014 17:41 (37 replies)
Pages... 2 3


Thief taunts 12 year old via stolen laptop
Created by macuser, last reply by charsleysa on 22-Oct-2014 23:49 (12 replies)


Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.