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18524 posts

Uber Geek
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  Reply # 943798 1-Dec-2013 19:06 One person supports this post Send private message quote this post

Kirdog:
And what rules or minimum requirements(line attenuation/your network availability) you have for VDSL connection?


Exactly the same as every other provider in NZ who wholesales Chorus services.


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Master Geek
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  Reply # 943800 1-Dec-2013 19:10 Send private message quote this post

Do you provide annexM for adsl connections?

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Master Geek
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  Reply # 943801 1-Dec-2013 19:12 Send private message quote this post

sbiddle:
Kirdog:
And what rules or minimum requirements(line attenuation/your network availability) you have for VDSL connection?


Exactly the same as every other provider in NZ who wholesales Chorus services.



Ok thx. 



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Ultimate Geek
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BigPipe

  Reply # 943802 1-Dec-2013 19:13 Send private message quote this post

Kirdog:
BigPipeNZ:
Cbfd: Is it truely unlimited or fair use policy?


as of right now, we have no fair use policy.   

Depending on how people behave, hopefully we won't need one. We know that some ISPs do have one (like Orcon and Flip) but others don't (like Slingshot), so we're pretty confident we can live without one too.
 
We should be fine for people who like to use the internet a whole lot, but if people start trying to make their own ISP on our VDSL connections, or do other dumb stuff that totally screws with the network, we might have to re-visit to keep things nice and fast for the rest
:D


As an aside, we don't like the term 'unlimited'. It suggests that there is no limit to how much you can download, which is factually incorrect.  There will always be a limit of some kind, which depends on lots of things, many of which are totally beyond an ISPs control.  

Unless somebody can prove me wrong by donwloading an infinite amount of data....

So instead of that, we say 'No data cap'  since that is actually correct.




One more ISP, cool   :>

Just some questions:

If i will use 300-450 Gb/month, is it ok for you?  


absolutely fine.  I'm getting pretty close to that myself, and I don't want to be cutting myself off 

(sheer volumes of data isn't really what causes network problems anyway. You could be doing dozens of TB off-peak and have no meaningful impact at all)



And what rules or minimum requirements(line attenuation/your network availability) you have for VDSL connection?


see sbiddle's post.  requirements are set by Chorus exactly the same for every ISP.  

If Chorus says you can get it, we will sell it.  If they say you can't have it, we can't sell it.




www.bigpipe.co.nz
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https://twitter.com/BigPipeNZ



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Ultimate Geek
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BigPipe

  Reply # 943804 1-Dec-2013 19:16 Send private message quote this post

Kirdog: Do you provide annexM for adsl connections?


AFAIK Chorus don't offer Annex M.  If they do, we will consider it, but I don't see that as especially likely.

see recent thread here
http://www.geekzone.co.nz/forums.asp?forumid=49&topicid=133863




www.bigpipe.co.nz
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Ultimate Geek
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BigPipe

  Reply # 943805 1-Dec-2013 19:24 Send private message quote this post

Detruire: Seeing BinaryLimited mentioning multiple IPs reminded me of a couple of questions:

- Are you providing public IPs or using something like carrier-grade NAT (as with Flip)?
- IPv6 support?


for the purposes of the trial, we are using public IPv4, it's just easier to implement, and we have enough addresses for that.

Later on.... NAT seems pretty inevitable to me.  What do you think would be best from your (customers) point of view, given the shortage of IPv4?

IPv6 def on roadmap for very soon after launch, or maybe earlier.






www.bigpipe.co.nz
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https://twitter.com/BigPipeNZ

172 posts

Master Geek
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  Reply # 943819 1-Dec-2013 20:13 Send private message quote this post

For those who dont make the trial or want to wait when are you fully launching



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Ultimate Geek
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BigPipe

  Reply # 943825 1-Dec-2013 20:33 Send private message quote this post

Cbfd: For those who dont make the trial or want to wait when are you fully launching


Hi,

A lot depends on the trial, of course, but plan is for around March




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Uber Geek
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  Reply # 943830 1-Dec-2013 20:51 Send private message quote this post

BigPipeNZ:Later on.... NAT seems pretty inevitable to me.  What do you think would be best from your (customers) point of view, given the shortage of IPv4?

IPv6 def on roadmap for very soon after launch, or maybe earlier.




For users of some services CG-NAT would be a big problem. What about a slightly discounted price for NATed connections?

Of course, bring on IPv6 ASAP...





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Ultimate Geek
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BigPipe

  Reply # 943836 1-Dec-2013 21:08 Send private message quote this post

RunningMan:
BigPipeNZ:Later on.... NAT seems pretty inevitable to me.  What do you think would be best from your (customers) point of view, given the shortage of IPv4?

IPv6 def on roadmap for very soon after launch, or maybe earlier.




For users of some services CG-NAT would be a big problem. What about a slightly discounted price for NATed connections?

Of course, bring on IPv6 ASAP...




lol, well considering we are already the cheapest ISP without any sort of data cap... (I think so anyway. Anybody know of a cheaper one?)

But more seriously, IPv6 standalone isn't yet a full solution (Skype is still to implement it, for example), so we'll need something in the meantime.
I don't know if CG-NAT is it, or if there are better alternatives. Would love to hear suggestions as to what would work best for you as a customer.




www.bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

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Ultimate Geek
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  Reply # 943847 1-Dec-2013 21:58 Send private message quote this post

BigPipeNZ:
- Are you providing public IPs or using something like carrier-grade NAT (as with Flip)?
- IPv6 support?


for the purposes of the trial, we are using public IPv4, it's just easier to implement, and we have enough addresses for that.

Later on.... NAT seems pretty inevitable to me.  What do you think would be best from your (customers) point of view, given the shortage of IPv4?

IPv6 def on roadmap for very soon after launch, or maybe earlier.


At this stage I wouldn't want to switch to an ISP that uses NAT if I could avoid it (well, unless it was significantly cheaper... in the region of $20+/mth than I'm currently paying.) This opinion will obviously change as IPv6 becomes more prevalent and/or other ISPs start implementing NAT or other solutions.




rm *

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  Reply # 943865 1-Dec-2013 23:06 6 people support this post Send private message quote this post

If your customer forecasts are going to exceed your allocated pool sizes, and CG-NAT seems to be a necessity, i suggest that you begin implementing it standard, and anyone who wants an actual IP can simply request this with a couple of clicks in a web control panel. This means that anyone who needs it can get it easily, and should help out with the shortage. Add the ability to easily make the IP static on that note.

On the note of control panels, try and create a user control panel that allows the customer to do as much stuff as possible. Anything that would usually require a phone call to request, that could be automated, add to the control panel. Intial suggestions:
-Request IP (as per above)
-Request Static IP
-Toggle Interleaving
-Account details, including adding authorities on the account via web interface (telstraclear used to have this, very handy)
-Easy step up and down plan
-Easy access to all past payment history, and bills (pdf?)
-Credit card payment (if relevant)
-Direct debit setup
-Internet banking setup
-If ever implemented in the future, obviously email and voip controls.
-Change of address request
-Automatic check of UFB and VDSL line qualification, and notification of availability if made available. Allow easy request to upgrade.
-Support ticket system where a customer can have an easy conversation view with the support team. Optionally allow this to become a live chat if within business hours and support staff are available. If you can somehow still allow a conversation view in control panel, as well as email based responses as well, that would suit many people who prefer using email over web forms.

Obviously human intervention is required for many of these things but you can at least automate the requests for it into support tickets. Every request involving such is logged in the support ticket view.

All i can think of atm, but the idea being to look at every common support case, and see if it can be turned into self service. This maximizes customer control and minimizes load on the help desk.

488 posts

Ultimate Geek
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  Reply # 943881 2-Dec-2013 07:21 Send private message quote this post

The only suggestion I have is ensuring that there is good communication via the website and possibly sending out text messages when there are system outages as to avoid having the technical support line clogged up with customers asking about something that could be resolved using technology. The reason why I ask this is because I had to sort out Vodafone on Sunday for my parents and found myself waiting over and hour (first time I was disconnected whilst waiting) - being able to ensure speedy response times to telephone calls would really be a great differentiator to the big guys out there.




MacBook Pro 13.3" Mid-2012; iMac 3.4Ghz 27-inch (BTO) Late-2012; iPhone 5S 'Space Grey' (64GB); Airport Extreme Base Station 802.11ac; Draytek Vigor 130 VDSL2 Modem.


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  Reply # 943893 2-Dec-2013 08:34 One person supports this post Send private message quote this post

BigPipeNZ:
Detruire: Seeing BinaryLimited mentioning multiple IPs reminded me of a couple of questions:

- Are you providing public IPs or using something like carrier-grade NAT (as with Flip)?
- IPv6 support?


for the purposes of the trial, we are using public IPv4, it's just easier to implement, and we have enough addresses for that.

Later on.... NAT seems pretty inevitable to me.  What do you think would be best from your (customers) point of view, given the shortage of IPv4?

IPv6 def on roadmap for very soon after launch, or maybe earlier.



If you are marketing to geeks, then CG-NAT would be a big no no!




Chorus has spent $1.4 billion on making their ADSL broadband network faster. Why not spend a couple of hundred to make sure you are getting the most out of your connection?
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333 posts

Ultimate Geek
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BigPipe

  Reply # 943897 2-Dec-2013 08:46 Send private message quote this post

eXDee: If your customer forecasts are going to exceed your allocated pool sizes, and CG-NAT seems to be a necessity, i suggest that you begin implementing it standard, and anyone who wants an actual IP can simply request this with a couple of clicks in a web control panel. This means that anyone who needs it can get it easily, and should help out with the shortage. Add the ability to easily make the IP static on that note.

On the note of control panels, try and create a user control panel that allows the customer to do as much stuff as possible. Anything that would usually require a phone call to request, that could be automated, add to the control panel. Intial suggestions:
-Request IP (as per above)
-Request Static IP
-Toggle Interleaving
-Account details, including adding authorities on the account via web interface (telstraclear used to have this, very handy)
-Easy step up and down plan
-Easy access to all past payment history, and bills (pdf?)
-Credit card payment (if relevant)
-Direct debit setup
-Internet banking setup
-If ever implemented in the future, obviously email and voip controls.
-Change of address request
-Automatic check of UFB and VDSL line qualification, and notification of availability if made available. Allow easy request to upgrade.
-Support ticket system where a customer can have an easy conversation view with the support team. Optionally allow this to become a live chat if within business hours and support staff are available. If you can somehow still allow a conversation view in control panel, as well as email based responses as well, that would suit many people who prefer using email over web forms.

Obviously human intervention is required for many of these things but you can at least automate the requests for it into support tickets. Every request involving such is logged in the support ticket view.

All i can think of atm, but the idea being to look at every common support case, and see if it can be turned into self service. This maximizes customer control and minimizes load on the help desk.


cheers.  

Definitely have a lot of those in plan, but good to see a few we hadn't yet considered.




www.bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

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