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575 posts

Ultimate Geek
+1 received by user: 318

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BigPipe

  Reply # 955896 21-Dec-2013 16:13 Send private message

webwat: Definitely VoIP (and free calls to the bigger countries) is important, although there are lots of VoIP providers who will let you resell their network. Would be interested in a trial but really need to remove any risk of exceeding data caps etc.


Not sure what you mean about the data cap. We don't have one, so you can download and upload as much as you like.




www.bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

203 posts

Master Geek
+1 received by user: 10


  Reply # 961676 6-Jan-2014 02:05 Send private message

Can someone advise if you can stream netflix on superhd using ps3? For those who are already connected?

183 posts

Master Geek
+1 received by user: 15


  Reply # 962045 6-Jan-2014 18:24 Send private message

I got the invite. I'm still a bit apprehensive about the lack of phone support. How will the support work if the internet is down and I don't have a smartphone?

46 posts

Geek
+1 received by user: 2


  Reply # 962059 6-Jan-2014 18:52 Send private message

DarkShadow: I got the invite. I'm still a bit apprehensive about the lack of phone support. How will the support work if the internet is down and I don't have a smartphone?


this ISP is for people who just want internet, if you want a phone you shouldn't be joining.

It's why they advertise themselves as 'naked'

35 posts

Geek
+1 received by user: 1


  Reply # 962105 6-Jan-2014 20:15 Send private message

DarkShadow: I got the invite. I'm still a bit apprehensive about the lack of phone support. How will the support work if the internet is down and I don't have a smartphone?


I had an unexpected "disconnection" issue on New Years Eve. I logged a support ticket from work via website at about 4PM and it was resolved the next day (by Chrous, arranged by BigPipe) so I was pretty impressed with their service.

Infrastructure Geek
3677 posts

Uber Geek
+1 received by user: 86

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Microsoft NZ
Subscriber

  Reply # 962227 6-Jan-2014 23:00 Send private message

got cut over today, all working well and no technical issues with the switch from callplus. speeds seem identical locally (full line rate 7Mbps down), similar for a couple of overseas sites I grab files from (80KB/sec-120KB/sec), and somewhat faster for one (work related) ftp site i'm downloading 80GB of virtual machines from (200KB/sec-500KB/sec).

Question for BigPipe - are the IPv4 Addresses 'static'? e.g. long leases, or dhcp reservations?

5236 posts

Uber Geek
+1 received by user: 766


  Reply # 962243 6-Jan-2014 23:03 One person supports this post Send private message

DarkShadow: I got the invite. I'm still a bit apprehensive about the lack of phone support. How will the support work if the internet is down and I don't have a smartphone?


I recommend you get a smartphone, not just for this, but because they are awesome. Also, you can't have your geek card anymore until you do. :)



575 posts

Ultimate Geek
+1 received by user: 318

Trusted
BigPipe

  Reply # 962332 7-Jan-2014 10:06 Send private message

DarkShadow: I got the invite. I'm still a bit apprehensive about the lack of phone support. How will the support work if the internet is down and I don't have a smartphone?


Hi Darkshadow,

If you don't have a smart phone you would have a few options to submit a support ticket, such as using internet from work, using your neighbours internet (with their permission), using a free telecom wifi hotspot, using a local cafe's free wifi, using a friends smartphone etc

Whilst we don't have an inbound call centre (so you can't call us)  we do have the ability to call customers if their issue is something that needs to be talked through over the phone.  This means we can really effectively prioritise issues, so the customers with the most urgent problems (like no connection!) get sorted first, as well as ensure you talk to the right person first time so you don't get passed around from department to department.


We're also considering how we might offer the ability to raise a support ticket directly via SMS, but not decided yet if this is appropriate and/or doable.


Having said all the above,  we do strongly recommend you get a smartphone anyway. They are great for doing all sorts of other things!




www.bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ



575 posts

Ultimate Geek
+1 received by user: 318

Trusted
BigPipe

  Reply # 962334 7-Jan-2014 10:09 Send private message

eluSiveNZ:
DarkShadow: I got the invite. I'm still a bit apprehensive about the lack of phone support. How will the support work if the internet is down and I don't have a smartphone?


I had an unexpected "disconnection" issue on New Years Eve. I logged a support ticket from work via website at about 4PM and it was resolved the next day (by Chrous, arranged by BigPipe) so I was pretty impressed with their service.


Thanks eluSiveNZ!

yeah 4pm on New Years Eve not the best time to have an issue, but glad we could get it fixed for you. (and good on Chorus for fixing it on New Year's day too!)




www.bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ



575 posts

Ultimate Geek
+1 received by user: 318

Trusted
BigPipe

  Reply # 962417 7-Jan-2014 13:17 Send private message

Great to see some feedback from some of our customers on here, and glad most things are going smoothly and have been fixed fast when they go wrong.

We'd like to test some things with our customers too, like our mobile app wireframes, website changes etc, before rolling them out to the 'masses', so we will be contacting some of you over the next couple of weeks to get more feedback on that stuff as well as your experience so far. (that's why you are getting it free until end of march!)

We have also kicked off sending out more invitations to BigPipe, so for those of you who have registered but haven't yet received an invite, you should be getting one in the next few weeks.

We haven't closed off the registration page either, so feel free to register if you haven't yet at www.bigpipe.co.nz




www.bigpipe.co.nz
https://www.facebook.com/BigPipeNZ
https://twitter.com/BigPipeNZ

Infrastructure Geek
3677 posts

Uber Geek
+1 received by user: 86

Trusted
Microsoft NZ
Subscriber

  Reply # 962829 7-Jan-2014 22:51 Send private message

BigPipeNZ:

We'd like to test some things with our customers too, like our mobile app wireframes, website changes etc, before rolling them out to the 'masses', so we will be contacting some of you over the next couple of weeks to get more feedback on that stuff as well as your experience so far. (that's why you are getting it free until end of march!) 


feel free to contact me when you need someone to test your Windows Phone mobile app...!  (and if you aren't planning on offering one, definitely contact me!)

The Game.
2972 posts

Uber Geek
+1 received by user: 523

Trusted
Think Concepts
Subscriber

  Reply # 962878 7-Jan-2014 23:57 Send private message

I've signed up to the testing, fingers crossed!




Michael Murphy
[Twitter] [Last.fm] [IPv6 Sage]

Everything I say here is my own opinion and not that of my employer.

4 posts

Wannabe Geek
+1 received by user: 3


  Reply # 963409 8-Jan-2014 18:17 One person supports this post Send private message

Thought I'd post my experience so far.

Got the email yesterday afternoon that was I eligible to start my trial with BigPipe. (Full speed ADSL - Fast package)
Filled in the application form about 10pm last night.
Received another email this morning at 11am saying "Just quickly. We’ll be hooking up your broadband on 08/01/2014".
Another update at 2:40pm saying I was now connected to BigPipe.

I had Pandora playing the entire time, so either my internet never cut out or it was  so quick that it was <5 minutes due to no pauses with the music playing.

So far I'm extremely pleased with the transition. I never had a problem with my previous ISP (Snap) and wouldn't be leaving them if it weren't for a cheaper offer with BP.


Speeds are fine too


203 posts

Master Geek
+1 received by user: 10


  Reply # 963430 8-Jan-2014 18:42 Send private message

Thats cool!

So it does not need to change the authentication on modem? Both adsl vdsl?

4 posts

Wannabe Geek
+1 received by user: 3


  Reply # 963444 8-Jan-2014 18:48 Send private message

Chrizvi: Thats cool!

So it does not need to change the authentication on modem? Both adsl vdsl?


I didn't have to change a thing on ADSL.

Received this info in one of the emails too


If you do happen to need to change any modem settings or you're setting up a new modem, use the details below:
VPI: 0
VCI: 100
Encapsulation: PPPoA, PPPoATM, or RFC 2364
Multiplexing: VCMUX
PPP Username / password: anything, just not blank.

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