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176 posts

Master Geek


Topic # 138634 11-Jan-2014 13:49 Send private message

Just got off the phone to Woosh and they can't help with an external DNS issue until Monday :(
Entire office offline including an important public website.

What a way to kick off 2014!!




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Ultimate Geek
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  Reply # 965111 11-Jan-2014 14:47 Send private message

If it's just a DNS issue you could just change the DNS settings on the modem/edge equipment you use to connect to woosh.

Just find the DNS settings and change it from automatic to predefined then enter the following Google DNS IP addresses

8.8.8.8
8.8.4.4




Regards
Stefan Andres Charsley

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Vodafone NZ

  Reply # 965116 11-Jan-2014 14:57 Send private message

What public website and are you on a business plan with a SLA in place?




BDFL
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  Reply # 965133 11-Jan-2014 15:14 Send private message

What's the issue?

a) You can't access the Woosh DNS
b) Woosh DNS has wrong information
c) You host a website and DNS entries need to be updated?






176 posts

Master Geek


  Reply # 965277 12-Jan-2014 00:30 Send private message

freitasm: What's the issue?

a) You can't access the Woosh DNS
b) Woosh DNS has wrong information
c) You host a website and DNS entries need to be updated?


Hi MF & all,

Woosh has allowed the domain name to expire, therefore external DNS has failed.
They won't renew the domain until Monday, as apparently there are no network engineers on call....



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Uber Geek
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  Reply # 965278 12-Jan-2014 00:44 Send private message

quandum:
freitasm: What's the issue?

a) You can't access the Woosh DNS
b) Woosh DNS has wrong information
c) You host a website and DNS entries need to be updated?


Hi MF & all,

Woosh has allowed the domain name to expire, therefore external DNS has failed.
They won't renew the domain until Monday, as apparently there are no network engineers on call....




I would suggest asking for the UDAI urgently and get the domain transferred to another provider so you can renew it. Even if you have to pay for an after hours tech, as the loss of productivity is likely to be a lot higher on cost isn't it? It is a very simple process to generate a UDAI. Many domain and hosting providers now provide 7 day support, so that maybe better for business users than one that only operates mon to friday, which isn't really business hours these days.
Don't they have a control panel where you can log in and renew it anyway? If not find a provider that does, it can save a lot of hassle if you have full access to your domain name and is a must these days.

PS, Normally the domain owner is responsible for the domain expiring and making sure it is renewed. Not unless you have an agreement that they will always renew it for you, and will then bill you, which if that is that case you really need to escalate it to their management to find out what has happened.



176 posts

Master Geek


Reply # 965280 12-Jan-2014 01:27 Send private message

mattwnz:
quandum:
freitasm: What's the issue?

a) You can't access the Woosh DNS
b) Woosh DNS has wrong information
c) You host a website and DNS entries need to be updated?


Hi MF & all,

Woosh has allowed the domain name to expire, therefore external DNS has failed.
They won't renew the domain until Monday, as apparently there are no network engineers on call....




I would suggest asking for the UDAI urgently and get the domain transferred to another provider so you can renew it. Even if you have to pay for an after hours tech, as the loss of productivity is likely to be a lot higher on cost isn't it? It is a very simple process to generate a UDAI. Many domain and hosting providers now provide 7 day support, so that maybe better for business users than one that only operates mon to friday, which isn't really business hours these days.
Don't they have a control panel where you can log in and renew it anyway? If not find a provider that does, it can save a lot of hassle if you have full access to your domain name and is a must these days.

PS, Normally the domain owner is responsible for the domain expiring and making sure it is renewed. Not unless you have an agreement that they will always renew it for you, and will then bill you, which if that is that case you really need to escalate it to their management to find out what has happened.


Agreed, have requested UDAI, but Woosh customer service guy says he has no access to it etc, and nothing can be done until Monday.
In the meantime, as you correctly picked up, loss of productivity and obvious business impact.



The Game.
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  Reply # 965281 12-Jan-2014 02:21 Send private message

I didn't even know Woosh did domain names... If it's reliability you're wanting just grab the UDAI and transfer it to Metaname, they'll email you when it's about to expire.




Michael Murphy
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  Reply # 965287 12-Jan-2014 07:09 One person supports this post

michaelmurfy: I didn't even know Woosh did domain names... If it's reliability you're wanting just grab the UDAI and transfer it to Metaname, they'll email you when it's about to expire.


As do 99.9% of other providers.




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  Reply # 965385 12-Jan-2014 12:15 One person supports this post Send private message

michaelmurfy: I didn't even know Woosh did domain names... If it's reliability you're wanting just grab the UDAI and transfer it to Metaname, they'll email you when it's about to expire.


Grab the UDAI and go to GoDaddy, Cant go wrong there.




 


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  Reply # 965399 12-Jan-2014 12:42 Send private message

TimA:
michaelmurfy: I didn't even know Woosh did domain names... If it's reliability you're wanting just grab the UDAI and transfer it to Metaname, they'll email you when it's about to expire.


Grab the UDAI and go to GoDaddy, Cant go wrong there.


They are very expensive for nz domains last time I checked and they don't have an nz presence. Also they try to hard sell you other things when you are in the checkout which I hate. . Most  providers will email you many reminders when it is due to expire to expire and some may even phone you. So go with a nz based one. Cheapest also isn't always best, based on my own expedites, the customer support can suck, and be restricted to mon to Friday.

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Uber Geek
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  Reply # 965432 12-Jan-2014 13:19 Send private message

mattwnz:
TimA:
michaelmurfy: I didn't even know Woosh did domain names... If it's reliability you're wanting just grab the UDAI and transfer it to Metaname, they'll email you when it's about to expire.


Grab the UDAI and go to GoDaddy, Cant go wrong there.


They are very expensive for nz domains last time I checked and they don't have an nz presence. Also they try to hard sell you other things when you are in the checkout which I hate. . Most  providers will email you many reminders when it is due to expire to expire and some may even phone you. So go with a nz based one. Cheapest also isn't always best, based on my own expedites, the customer support can suck, and be restricted to mon to Friday.


They are about $20 a pop last time I checked (which was last week), and you'll only need to go to the checkout once.




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  Reply # 965477 12-Jan-2014 14:00 Send private message

sonyxperiageek:
mattwnz:
TimA:
michaelmurfy: I didn't even know Woosh did domain names... If it's reliability you're wanting just grab the UDAI and transfer it to Metaname, they'll email you when it's about to expire.


Grab the UDAI and go to GoDaddy, Cant go wrong there.


They are very expensive for nz domains last time I checked and they don't have an nz presence. Also they try to hard sell you other things when you are in the checkout which I hate. . Most  providers will email you many reminders when it is due to expire to expire and some may even phone you. So go with a nz based one. Cheapest also isn't always best, based on my own expedites, the customer support can suck, and be restricted to mon to Friday.


They are about $20 a pop last time I checked (which was last week), and you'll only need to go to the checkout once.


There normal price is 75 exc gst for nz domains. They maybe running a promo at the moment for 20, but that will end at some stage and when you next come to renew it you will be paying 75. I renewed some domains yesterday, and had to go through multiple screens of them trying to sell me other services and domains. They are ok for .COMs but their regular prices have gone up quite a bit over the last few years unless you have a promo code. 

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Ultimate Geek
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  Reply # 965500 12-Jan-2014 15:04 Send private message

mattwnz:
sonyxperiageek:
mattwnz:
TimA:
michaelmurfy: I didn't even know Woosh did domain names... If it's reliability you're wanting just grab the UDAI and transfer it to Metaname, they'll email you when it's about to expire.


Grab the UDAI and go to GoDaddy, Cant go wrong there.


They are very expensive for nz domains last time I checked and they don't have an nz presence. Also they try to hard sell you other things when you are in the checkout which I hate. . Most  providers will email you many reminders when it is due to expire to expire and some may even phone you. So go with a nz based one. Cheapest also isn't always best, based on my own expedites, the customer support can suck, and be restricted to mon to Friday.


They are about $20 a pop last time I checked (which was last week), and you'll only need to go to the checkout once.


There normal price is 75 exc gst for nz domains. They maybe running a promo at the moment for 20, but that will end at some stage and when you next come to renew it you will be paying 75. I renewed some domains yesterday, and had to go through multiple screens of them trying to sell me other services and domains. They are ok for .COMs but their regular prices have gone up quite a bit over the last few years unless you have a promo code. 


When did you last check? 2007? It's been $20 for quite a long time, and the little $75 figure they show you crossed out is just marketing ploy.
If you don't require latency sensitive services then Godaddy would be first choice for low price domains and other services.
Otherwise I would go for a company that has NZ based servers if you're after really low latency.




Regards
Stefan Andres Charsley

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  Reply # 965504 12-Jan-2014 15:18 Send private message

charsleysa: 

When did you last check? 2007? It's been $20 for quite a long time, and the little $75 figure they show you crossed out is just marketing ploy.
If you don't require latency sensitive services then Godaddy would be first choice for low price domains and other services.
Otherwise I would go for a company that has NZ based servers if you're after really low latency.


No 2014, and it is shown clearly on their pricing page , as $59.49 US, which equates to $75 NZ.
I believe crossing out a normal price like that , if it isn't the normal price, is potentially misleading isn't it, if they are never actually ever selling it at that price? I know that that sort of marketing isn't allowed in NZ if it was never actually sold at the crossed out price, as they would have to sell for $75 for a reasonable period of time during the year, in order to show it was a true discount.  So from what I can see, the $75 price would have to be the normal price, and the $20 price would be a promo price, which it correctly appears to be. Perhaps the crossed out price is what they charge for future renewals, as the renewal pricing for .nz domains is $US 59.49 according to their websites pricing page.

I have just tried the godaddy website and tested registering a .nz domai, and it has tried to charge me the $US59.49 fee for registering a .NZ domain, and an extra $10 if I want my business information sheided, which I didn't think was allowed with .nz domains, as I thought that all had to be public. It also doesn't appear that they let you register for longer than 1 year at a time with .nz domains. So that pricing is correct, and maybe they are gonly giving the $20 price in some circumstances, or if you get to the website via a certain link. Otherwise they have dual pricing for different people.

Also the other thing to check with some providers if what fees they charge if your domain expires. I know of one that charges $150 to renew a cancelled domain. Also some will charge extra for DNS services, which can make them a lot more than a provider that bundles it with the domain. 



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Ultimate Geek
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  Reply # 965525 12-Jan-2014 15:49 Send private message

mattwnz:
charsleysa: 

When did you last check? 2007? It's been $20 for quite a long time, and the little $75 figure they show you crossed out is just marketing ploy.
If you don't require latency sensitive services then Godaddy would be first choice for low price domains and other services.
Otherwise I would go for a company that has NZ based servers if you're after really low latency.


No 2014, and it is shown clearly on their pricing page , as $59.49 US, which equates to $75 NZ.
I believe crossing out a normal price like that , if it isn't the normal price, is potentially misleading isn't it, if they are never actually ever selling it at that price? I know that that sort of marketing isn't allowed in NZ if it was never actually sold at the crossed out price, as they would have to sell for $75 for a reasonable period of time during the year, in order to show it was a true discount.  So from what I can see, the $75 price would have to be the normal price, and the $20 price would be a promo price, which it correctly appears to be. Perhaps the crossed out price is what they charge for future renewals, as the renewal pricing for .nz domains is $US 59.49 according to their websites pricing page.

I have just tried the godaddy website and tested registering a .nz domai, and it has tried to charge me the $US59.49 fee for registering a .NZ domain, and an extra $10 if I want my business information sheided, which I didn't think was allowed with .nz domains, as I thought that all had to be public. It also doesn't appear that they let you register for longer than 1 year at a time with .nz domains. So that pricing is correct, and maybe they are gonly giving the $20 price in some circumstances, or if you get to the website via a certain link. Otherwise they have dual pricing for different people.

Also the other thing to check with some providers if what fees they charge if your domain expires. I know of one that charges $150 to renew a cancelled domain. Also some will charge extra for DNS services, which can make them a lot more than a provider that bundles it with the domain. 




You are right when it comes to the price, it is $75, but for NZ viewers they offer a discount down to $20 for the first year.
The discount is only applied if you pay in NZD. View the screenshot included in this post.





Regards
Stefan Andres Charsley

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