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39 posts

Geek
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Topic # 140579 13-Feb-2014 15:20 One person supports this post Send private message


We just had chorus show up to install our VDSL.
Two young guys in a beat up grey sedan (no chorus van), no tools, no test equipment or the like. I had to lend them our ladder for them to install the Cat5 in our roof.
Clearly i have no confidence now...!


They have made a switch from ADSL to VDSL, our modem was showing 13850kbps /1044kbps (Orcon) and now its showing 9340kbps / 4450kbps (2Talk) on the new VDSL service.

Has anyone experienced this?  We are about 200m from our cabinet in Sandringham, Auckland.

VDSL slower than ADSL by 3MBps!!

The wires in the roof they have cut and just twisted together by hand and crudely put some insulation tape around them, no jointers or anything?
Is this normal?



Heres the wiring they did!


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38 posts

Geek
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Chorus NZ

  Reply # 986805 13-Feb-2014 15:47 4 people support this post Send private message

Your description of events does not indicate a successful VDSL install.

Please contact your ISP, log a fault and ask them to contact their Chorus Service Delivery Manager to investigate.

^GL

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  Reply # 986807 13-Feb-2014 15:57 2 people support this post Send private message

Wow.... I can't believe what I'm reading.

What part of the country are you in?

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  Reply # 986809 13-Feb-2014 16:01 Send private message

chevrolux: What part of the country are you in?

samoir: We are about 200m from our cabinet in Sandringham, Auckland.

:)

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  Reply # 986810 13-Feb-2014 16:05 2 people support this post Send private message

lol go me....

I thought Visionstream took care of everything up there including provisioning? Would of thought they would make all their contract sign write their vehicles too.
This sounds like Chorus work has finally come down to the level of the Sky installers. Very worrying...

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  Reply # 986823 13-Feb-2014 16:20 2 people support this post Send private message

err this job looks ... yer report this to the end service provider these cowboys need culling.





143 posts

Master Geek
+1 received by user: 18


  Reply # 986827 13-Feb-2014 16:24 Send private message

chevrolux: 
This sounds like Chorus work has finally come down to the level of the Sky installers. Very worrying...


Paid per job, save heaps of money by having no tooling or supplies.......sign everyone up, there is money to be made......

This type of installation is not a true reflection of a qualified "Chorus" technician, not all have this level shoddy workmanship.

85 posts

Master Geek
+1 received by user: 15


  Reply # 986944 13-Feb-2014 19:10 One person supports this post Send private message

samoir:
We just had chorus show up to install our VDSL.
Two young guys in a beat up grey sedan (no chorus van), no tools, no test equipment or the like. I had to lend them our ladder for them to install the Cat5 in our roof.
Clearly i have no confidence now...!


They have made a switch from ADSL to VDSL, our modem was showing 13850kbps /1044kbps (Orcon) and now its showing 9340kbps / 4450kbps (2Talk) on the new VDSL service.

Has anyone experienced this?  We are about 200m from our cabinet in Sandringham, Auckland.

VDSL slower than ADSL by 3MBps!!

The wires in the roof they have cut and just twisted together by hand and crudely put some insulation tape around them, no jointers or anything?
Is this normal?



Heres the wiring they did!




man.............................WTF
strip joiners would have made a better connection



39 posts

Geek
+1 received by user: 4


  Reply # 986945 13-Feb-2014 19:12 Send private message

Yes its all pretty disappointing.
However, i am quite concerned about the connection speed dropping from ADSL to VDSL, from 13.5 to 9.5 Mb.
Im hoping with this poor install that Chorus can rectify and make it happen.



515 posts

Ultimate Geek
+1 received by user: 169


  Reply # 986953 13-Feb-2014 19:40 One person supports this post Send private message

samoir:
.... Is this normal?


I'm amazed that you have an internet connection at all.
This is a cowboy install of the worst kind.
Protest to your ISP VERY LOUDLY ....




Sideface

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  Reply # 986959 13-Feb-2014 19:50 One person supports this post Send private message

Defintely log a fault with your isp... that isnt quality and as a end customer you should have better.




Hmmmm

Just here for the +1
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Think Concepts
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  Reply # 986963 13-Feb-2014 19:57 One person supports this post Send private message

What the hell? Hate to say it but this is not the worst I've seen from Visionstream.




Michael Murphy
[Twitter] [Last.fm] [IPv6 Sage]

Everything I say here is my own opinion and not that of my employer Think Concepts.



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Master Geek
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  Reply # 986965 13-Feb-2014 20:05 Send private message

off topic, but who do 2talk use/resell dsl from?

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  Reply # 986983 13-Feb-2014 20:45 3 people support this post Send private message

I hear sbiddle did a master filter install today, maybe this was his work!
https://twitter.com/stevebiddle/status/433784955651387392




Chorus has spent $1.4 billion on making their ADSL broadband network faster. Why not spend a couple of hundred to make sure you are getting the most out of your connection?
Geekzone special price: $150* for master splitter install, normally $200+ through your ISP. Auckland and Waikato areas.
*Travel charges may apply. Additional costs may apply for complex installs.
I install - Naked DSL, DSL Master Splitters, VoIP, RBI Rural Broadband. Also a dealer for WorldxChange.
Need help in Auckland or Waikato? Click my email button, or email me direct: [my user name] at geekzonemail dot com

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  Reply # 986988 13-Feb-2014 20:49 Send private message

kornflake: off topic, but who do 2talk use/resell dsl from?


2Talk run their own stuff. But I guess it would be mostly Callplus gear at the core being that they are a subsidiary.

The main idea of 2Talk 'Access circuits' are to get directly connected to their core meaning they can QoS VoIP traffic between the client and their SIP servers. You can also set allocate bandwidth to only be used for VoIP. So general throughput is not as good as a standard ISP but it really tops off the product set for them.

What does this tag do
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Master Geek
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  Reply # 986992 13-Feb-2014 20:56 Send private message

That is so bad I almost don't believe you! Far out lol
No that is not normal, and those wires will be giving a very poor connection.

I have seen VDSL being slower than ADSL, but that was out at the very fringe of VDSL coverage area.
Your download is slower but the upload is much better.
Anyway, you should have a nice connection when some qualified installers replace the wiring

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