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131 posts

Master Geek
+1 received by user: 16


Topic # 175498 1-Jul-2015 19:05 Send private message

Can someone here confirm the 'normal/operating' state of the 'optical' LED on the ONT please?
I note an old forum post here indicated that normal state is 'green' (and red (as I have) indicates loss of optical connection)

I have told the Spark CC reps that mine is showing solid red (and I have no data or voice) but they seem to indicate that is normal state.

thanks

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1931 posts

Uber Geek
+1 received by user: 549

Subscriber

  Reply # 1335287 1-Jul-2015 19:11 One person supports this post Send private message

Red is loss of connection, green is normal. 



131 posts

Master Geek
+1 received by user: 16


Reply # 1335292 1-Jul-2015 19:15 Send private message

Ok thanks ... If they ask me to 'check my modem' one more time, I'm going to get *really* grumpy! cry 
I've told them multiple times that both the ethernet and POTS output are down..

grr

1072 posts

Uber Geek
+1 received by user: 342


  Reply # 1335318 1-Jul-2015 20:03 One person supports this post Send private message

If optical is red then there's nothing your ISP or you can do to fix it. Your ISP should log a fault with Chorus immediately.

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